Capital One

Operations

• Documenting, monitoring and controlling critical process points as defined by business policies and standards
• Educating and gaining buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution
• Leading or engaging in critical departmental or cross-functional organizational initiatives and projects
• Effectively communicating and influencing partners across multiple functional areas
• Identifying opportunities to streamline, automate and enhance data management practices
• Developing and maintaining formal process documentation
• Analyzing data and influencing others to identify risks and trends
• Consulting on well-managed processes and risk management for new intent
• Collecting data to provide transparency to senior leadership on process health

Principal Associate, Process Manager – PULSE

• Manage, coach, and develop a team of case entry specialists
• Monitor daily queues within the BPM system
• Conduct regular audits and reviews of keyed cases
• Track key performance indicators (KPIs)
• Serve as the primary point of contact for complex cases

Process Manager, Fulfillment Team

• Manage, coach, and develop a team of case entry specialists
• Monitor daily queues within the BPM system
• Conduct regular audits and reviews of keyed cases
• Track key performance indicators (KPIs)
• Serve as the primary point of contact for complex cases
• Develop and maintain up-to-date standard operating procedures (SOPs)
• Generate weekly and monthly performance reports for senior management
• Identify bottlenecks or inefficiencies in the current BPM workflows
• Direct the team in upholding strict compliance with regulatory frameworks

Process Manager, PULSE Fulfillment Team

Full-stack Engineer

• Articulate and evangelize a bold technical vision for your domain
• Decompose complex problems into practical and operational solutions
• Ensure the quality of technical design and implementation
• Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability
• Continue learning and injecting advanced technical knowledge into our community
• Handle several projects simultaneously, balancing your time to maximize impact
• Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community

Senior Distinguished Engineer

Risk

• Apply leadership and analytical skills to Risk Management projects
• Lead a team of Vertical Risk Managers and Risk Specialists
• Develop and implement cutting edge Risk solutions
• Partner with Executives to drive organizational change
• Consult with Executives to determine interaction model with Lines of Business
• Perform critical assessments on risk categories to mitigate risk
• Use analytical skills to conduct Risk Process Improvement and Process Design

Director, Card Risk Management

Research Analyst

• Lead the design and execution of market research projects
• Analyze and report on market research projects
• Deliver actionable insights utilizing various brand measurement sources
• Provide ongoing consumer research expertise and consultation to internal partners

Principal Associate, Market Research

• Work with business partners to identify and mitigate potential risks to Capital One.
• Collaborate with a team of risk managers to develop and implement risk solutions.
• Consult on risk to business partners providing advice and guidance.
• Serve as a liaison, interfacing with business partners, Tech, and other assurance functions.
• Effectively challenge business partners, 2nd line, and 3rd line functions.
• Lead/support regulatory exams and audits.
• Synthesize data and reporting; perform analysis and bring valuable insights.
• Stay current on regulatory environment and understand impacts to businesses.
• Collaborate effectively between risk, compliance, and other support functions.

Vertical Risk Manager – Card Risk

Data Analyst

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• May manage and develop 1-2 analysts, coaching and mentoring associates
• Develop and implement new product and pricing strategies for various lending products
• Lead direct-to-consumer marketing efforts and build targeted insights
• Drive improvements in credit performance via creating risk models and rigorous analysis
• Manage and sequence delivery of business intent, build business requirements, and execute product strategy
• Work closely with colleagues across Capital One including: IT, Sales, Operations, and Finance

Business Manager – Marketing, Analytics, Product Strategy

Learning and Development

• Partner with Accountable Executives, HR leaders, and key business stakeholders to co-create the annual strategic learning agenda
• Collaborate with business partners to maximize knowledge sharing, peer learning, and optimize resource allocation
• Lead design and delivery of learning programs and iterates from feedback and data
• Project manage multiple initiatives, leading program teams and providing strategic support
• Manage project scope, timelines, and budget
• Own the measurement and evaluation strategy to ensure learning solutions deliver desired outcomes
• Collaborate on learner communications and external storytelling

Manager – Strategic Learning Business Consultant

Product Manager

• Champion and execute across three priority areas that have high enterprise visibility: Adoption, Experimentation, Scaling
• Drive daily usage, optimize user experiences, and unlock measurable business value from the Google AI products already deployed
• Test new AI products as Google brings them to market, evaluate their capabilities and enterprise controls, and align with executive leadership on which ones to scale
• Own the end-to-end launch and deployment of AI products that graduate from our experimentation sandbox to the entire enterprise population

Senior Manager, Product Management, Google AI

• Lead the strategy and development of Capital One’s automation strategy for Google Workspace
• Own the roadmap for the Google API Enablement platform
• Empower technical teams building high-value applications to integrate with Google APIs
• Guide the strategy for Human Access, automating low-code workflows
• Lead the integration and management of personal automation tools

Senior Manager, Product Management, Automation

• Own the Product Strategy for Virtual Meetings
• Craft a multi-year product strategy and roadmap for Virtual Meetings that integrates video, scheduling, and AI powered visual collaboration.
• Pioneer AI-Driven Collaboration
• Evaluate emerging AI capabilities within our virtual meetings platform to determine enterprise viability and value.
• Design and run pilots to measure user sentiment and productivity gains
• Build a quantifiable business case and align with executive leadership on which ones we will scale across the enterprise.
• Oversee the end-to-end go-to-market (GTM) strategy, ensuring seamless adoption of AI features across the entire enterprise.
• Build Delightful Associate Experience
• Understand associate needs/pain points and translate them to new features that allow seamless, efficient collaboration across 100,000+ associates and contractors.
• Partner with our Risk, Cybersecurity, and Infrastructure teams to ensure tools are as frictionless as they are secure.
• Deliver & Measure Impact
• Define target outcomes and success metrics for meeting health, tool engagement, and collaboration efficiency.

Senior Manager, Product Management – Virtual Meetings

IT Support

• Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas.
• Design and perform compliance audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes.
• Provide significant input into the development of the annual audit plan.
• Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery.
• Establish and build working relationships with internal and external management.
• Communicate the results of audit projects to management (written reports/oral presentations).
• Manage audit work and project resources during audit engagements, providing feedback on work performed to audit team members, as appropriate.

Audit Manager – Corporate Compliance Audit

Platform Engineer

• Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
• Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
• Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more.
• Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems.
• Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One.

Senior Lead AI Engineer, MLX, Agentic AI, Gen AI Platform Services

• Design and develop content for specific programs and stand-alone offerings that support the learning & performance needs of associates in Branch, Cafés, and Small Business Banking
• Support the needs analysis process by identifying the additional context that will help ensure successful transfer of skills to the job
• Recommend effective format/modalities that create an optimal learning experience while demonstrating an understanding of adult learning principles
• Work directly with SMEs to design and develop engaging learning materials and performance support tools based on industry design standards for a given modality
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies
• Partner with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
• Collaborate with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate
• Take personal responsibility for tasks and follow-through to completion with a high degree of independence while collaborating with the broader team.