Capital One

Data Scientist

• Partner with data scientists, software engineers, machine learning engineers, and product managers to deliver AI-powered products
• Build and ship scalable architecture and AI/ML solutions for Capital One’s mobile app
• Develop app features with dynamic and personalized customer experiences
• Enable customers to interact with digital assistant Eno and search useful content
• Leverage PyTorch, AWS Ultraclusters, Hugging Face, LangChain, Lightning, VectorDBs, and other technologies to analyze numeric and textual data
• Apply NLP and LLM expertise to adapt and fine-tune models for customer-facing applications
• Build machine learning and NLP models through design, training, evaluation, and validation
• Partner with engineering teams to operationalize models in scalable, resilient production systems serving 80+ million customers
• Translate complex technical work into tangible business goals
• Research and evaluate emerging technologies and apply state-of-the-art methods
• Lead talent development for the team and beyond
• Influence cross-functional stakeholders and communicate findings to non-technical audiences

Manager, Data Science – AI Foundations

Project Manager

• Lead the Enterprise Supplier Management Project Management Office within Capital One
• Build and oversee project management structure and governance for Enterprise Supplier Management
• Define and implement methodologies, processes, and tools to standardize project delivery and enhance visibility
• Identify and sequence multi-year strategic objectives and roadmap for the project portfolio
• Lead and support a team of approximately 10–20 Associates
• Own executive-level communications, roadmaps, and reporting
• Provide strategic oversight and hands-on assistance for scoping, feasibility assessment, and foundational program definition
• Facilitate tradeoff and prioritization discussions with the Executive Leadership Team
• Direct workflow solution design and implementation
• Drive continuous improvement using data, technology, industry best practices, and Agile methodologies
• Partner with project customers, legal/compliance, technology leads, and business operations
• Ensure projects are delivered on time and on budget while managing risk
• Maintain understanding of AI principles, project-management applications, and industry trends

Senior Director, Project Management – Enterprise Supplier Management

Developer Relations

• Reimagine the status quo and identify value creation opportunities
• Drive innovative and sustainable customer experiences through technology
• Build and scale innovative products and user-focused platforms
• Shape foundational platforms and products used by millions of Capital One customers
• Lead strategic initiatives across AI, platform infrastructure, and greenfield products
• Build AI tools and platforms for engineering teams
• Own high-throughput communication engines delivering real-time interactions
• Drive quality and UI/UX consistency across customer-facing digital channels
• Lead greenfield enterprise supplier and operational platform initiatives
• Lead cross-functional teams, solve customer problems, and drive organizational alignment

Director, Product Management – Consumer & Developer Experience

• Reimagine the status quo and identify value creation opportunities
• Drive innovative and sustainable customer experiences through technology
• Build and scale innovative products and user-obsessed platforms
• Create digital connections and customer-centric experiences across users' financial journeys
• Shape foundational platforms and best-in-class products used by millions of customers
• Build AI tools and platforms that transform how engineering teams build and operate software
• Own high-throughput communication engines delivering billions of real-time interactions
• Drive quality and UI/UX consistency across customer-facing digital channels
• Lead greenfield enterprise supplier and operational platform initiatives
• Lead cross-functional teams, solve customer problems, and drive organizational alignment

Senior Director, Product Management – Consumer & Developer Experience

Administrative Assistant

• Support multiple executives ranging from Director to Managing Vice President level
• Prioritize complex scheduling requests and adjust to frequent last-minute changes
• Handle travel arrangements and create timely expense reports
• Drive key team activities and events, including all-hands meetings and social events
• Circulate information and answer questions
• Act as a team ambassador and foster relationships with other Administrative Assistants and teams
• Proactively solve complex problems and support the efficient running of the organization

Senior Administrative Assistant – HR Consulting, Commercial Banking

General

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and compliance with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify clients’ personal or business goals and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality throughout the branch space
• Balance efficient high-volume operations with a community-focused customer experience
• Support surrounding branches as needed within a 50 mile radius and occasionally assist other regional locations
• Adapt to business-driven schedule adjustments
• Attend required training sessions
• Potentially complete a 35-minute assessment during the hiring process

Part Time Branch Ambassador

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Ensure accuracy and compliance with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify clients’ personal or business goals and recommend appropriate digital tools or banking solutions
• Greet customers and provide a welcoming, community-focused experience
• Balance efficient high-volume operations with personalized customer service
• Support surrounding branches as needed within a 50 mile radius
• Adapt to business-driven schedule adjustments and attend required training

• Execute high-volume cash transactions, including deposits, withdrawals, and negotiable instrument processing
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify customer needs and recommend digital tools or banking solutions
• Greet customers and provide hospitality-focused service
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Work changing schedules, including nights and weekends, and attend training sessions
• Help create an inclusive, community-focused banking environment

Insurance

• Provide departmental oversight and serve as a subject matter expert on the evolution of AI risk across diverse control domains
• Identify and implement continual program enhancements based on industry standards and best practices for data and AI risk management
• Partner with Retail Bank Technology and Business teams to assess compliance with divisional and enterprise data and model management requirements
• Build a strategic point of view on the evolution of data risk with the Managing Data Steward team
• Build and maintain risk oversight processes for data quality, data lineage and traceability, data transformation, and data usage in LLM and AI
• Apply understanding of control environments to proactively mitigate risks and influence stakeholders on risk mitigation and remediation strategies
• Engage in AI usage across the line of business through design, development, testing, deployment, and post-deployment monitoring
• Deliver decision-oriented reports to stakeholders and senior management on data and AI risk, including key issues and proposed mitigations
• Build a high-performing Data and AI risk team by hiring and developing talent, fostering continuous learning, and establishing clear risk ownership
• Report to the Head of Tech, Cyber, and Data Risk within the Retail Bank
• Partner across Enterprise teams, Second Line of Defense, and Technology teams to develop and support risk identification and mitigation solutions

Senior Director – Data, Models, AI Risk Management

Call Center Representative

• Manage the travel servicing quality program in collaboration with BPO partners and internal teams
• Serve as the primary Quality liaison for BPO partners and provide operational direction to local quality teams
• Manage performance metrics and track key KPIs to ensure quality and efficiency
• Facilitate global calibration sessions to ensure consistent interpretation of the QA rubric
• Conduct quality audits to ensure alignment with QA standards and drive performance improvements
• Oversee the feedback loop from quality-identified gaps to agent coaching
• Monitor coaching completion and performance trends, and partner with site leadership on remediation action plans
• Translate quality data into training opportunities and operational workflow changes
• Drive adoption of AI-assisted operational tooling for proactive, automated quality insights
• Participate in special projects supporting Capital One Travel servicing operations

Senior Associate, Travel Call Center Quality Operations

• Execute high-volume cash transactions including deposits, withdrawals, and complex negotiable instrument processing accurately
• Maintain compliance with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify client personal or business goals and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality throughout the branch space
• Balance efficient high-volume operations with community-focused customer service
• Support surrounding branches within a 50-mile radius as needed
• Occasionally assist other locations in the broader region
• Adapt to business-driven schedule adjustments

Branch Ambassador

• Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
• Maintain accuracy and comply with security, audit, BSA/AML, and federal regulatory standards
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify client needs and recommend appropriate digital tools or banking solutions
• Greet customers and provide hospitality-focused service throughout the branch
• Support surrounding branches within a 50-mile radius and occasionally assist other regional locations
• Work changing schedules, including nights and weekends, as business needs require

Financial Crime

• Launch new features for a critical Anti-Money Laundering platform ensuring compliance with regulatory requirements
• Partner with Data and Technology disciplines to deliver value aligned to a shared team mission and vision
• Use AI tools in daily product discovery, prototyping and delivery workflows
• Develop the product roadmap
• Play a central role in a multi-year, company-wide transformation of Enterprise Risk Management
• Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving and transformational leadership product practices

Senior Manager, Product Manager – Risk, Anti-Money Laundering

AI Engineer

• Partner with engineers, research scientists, technical program managers, and product managers to deliver AI-powered products
• Design, develop, test, deploy, and support AI software components, including foundation model training, LLM inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability
• Leverage open-source and SaaS AI technologies including AWS Ultraclusters, Hugging Face, VectorDBs, NeMo Guardrails, and PyTorch
• Invent and introduce state-of-the-art LLM optimization techniques to improve scalability, cost, latency, and throughput of production AI systems
• Contribute to the technical vision and long-term roadmap of foundational AI systems at Capital One

Staff AI Engineer

Machine Learning Engineer

• Participate in the detailed technical design, development, and implementation of machine learning applications using existing and emerging technology platforms
• Focus on machine learning architectural design
• Develop and review model and application code
• Ensure high availability and performance of machine learning applications
• Design, build, and/or deliver ML models and components solving real-world business problems with Product and Data Science teams
• Inform ML infrastructure decisions using modeling techniques and issues including model choice, data and feature selection, training, hyperparameter tuning, dimensionality, bias/variance, and validation
• Write and test application code, develop and validate ML models, and automate tests and deployment
• Collaborate in a cross-functional Agile team creating and enhancing software for big data and ML applications
• Retrain, maintain, and monitor models in production
• Leverage or build cloud-based architectures, technologies, and platforms to deliver optimized ML models at scale
• Construct optimized data pipelines feeding ML models
• Apply continuous integration and continuous deployment best practices, including test automation and monitoring
• Manage code to reduce vulnerabilities, govern models from a risk perspective, and follow Responsible and Explainable AI best practices
• Continuously learn and apply innovations and best practices in machine learning engineering

Manager, Data Science – AI Foundations

Senior Director, Project Management – Enterprise Supplier Management

Director, Product Management – Consumer & Developer Experience

Senior Director, Product Management – Consumer & Developer Experience

Senior Administrative Assistant – HR Consulting, Commercial Banking

Part Time Branch Ambassador

Part Time Branch Ambassador

Part Time Branch Ambassador

Senior Director – Data, Models, AI Risk Management

Senior Associate, Travel Call Center Quality Operations

Branch Ambassador

Branch Ambassador

Senior Manager, Product Manager – Risk, Anti-Money Laundering

Staff AI Engineer

Senior Lead Machine Learning Engineer