Capital One

Consultant

• Provide consultation to internal associates on HR policies
• Resolve formal employment complaints
• Investigate and resolve manager and associate issues
• Act as a coach and providing guidance to people leaders and associates
• Ensure all associates have knowledgeable resources for challenging employment issues
• Collaborate with other departments for compliance and solutions
• Review departmental case data to identify trends
• Enhance people leader capabilities through partnerships

Manager, Associate Relations Consultant

Financial Planning and Analysis

• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy.
• Oversee multiple projects and programs concurrently
• A proven track record of decision making and problem solving based on analytics.
• Define and improve processes while collaborating with leaders to influence results that impact the organization.

Senior Director – Data Analysis, Finance Product & Data Solutions

Manager

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
• Act as role model and champion for Capital One Values
• Participate in internal projects that improve investigative processes

Manager, Associate Relations Investigator

• Manage testing of independent controls review of cybersecurity, data management and technology control environments
• Support integration efforts related to the assessment of Discover’s technology and data management controls
• Perform detailed reviews of team’s assessments of first line control testing programs to determine sufficiency of processes and effectiveness of execution
• Perform detailed reviews of team’s assessments of first line’s evaluation of mapping to industry requirements or frameworks in cybersecurity
• Provide technical assessments of technology and data management control design and effectiveness by advising on/performing independent testing when necessary
• Provide oversight of staff using scripting languages and/or advanced spreadsheet calculations to analyze the control inventory and perform scoping for control challenges
• Draft assessments for senior management and other stakeholders, to include regulatory agencies and the Board of Directors, as required
• Provide challenge, expertise and advice on enhancing the design, effectiveness, and maturity of the company’s technology and data management controls and capabilities
• Participate in management of the overall technology control inventory which defines the scope of the controls review program
• Stay current on emerging cyber threats, technologies, controls, and potential implications for the company
• Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve objectives
• Coordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groups
• Communicate in a compelling manner to any audience, including internal and external stakeholders

Senior Manager, Controls Review

Risk

• Manage the Commercial Bank’s Incentive Risk, Conduct Risk, and International Risk programs
• Management and administration of the Commercial Bank’s Mandatory Time Away program
• Collect and analyze incentive/conduct risk data identifying risks and trends to support program deliverables
• Execute Country Risk activities including creating and maintaining Country Risk Exit Plans and Country Risk Assessments
• Develop and maintain Incentive Risk metrics to support the compilation of the quarterly Commercial Bank Leadership Team (CBLT) scorecard and Covered Associate reporting
• Create and present program updates in various forums influencing stakeholders to ensure overall risk management and compliance
• Report metrics associated with each risk program to senior executives and stakeholders across the organization
• Foster a highly collaborative environment with other teams and various partner groups to create an integrated and seamless risk experience for the business
• Balance multiple priorities to help drive business value and support team objectives

Risk Manager – Incentive, Conduct, International Risk

AI Engineer

• Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
• Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability.
• Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more.
• Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems.
• Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One.

Senior Lead AI Engineer – LLM Customization, Finetuning

DevOps Engineer

• Provide leadership to the reliability engineering chapter of the GPN Settlement portfolio of applications
• Provide leadership during incidents and manage the on-call rotation of engineers
• Lead a portfolio of diverse technology projects and a team of developers with deep experience in machine learning, distributed microservices, and full stack systems
• Share your passion for staying on top of tech trends
• Collaborate with digital product managers, and deliver robust cloud-based solutions

Senior Manager, Software Engineering – DevOps

• Lead and/or contribute to moderate to large projects and programs by providing strategic direction and oversight to stakeholders, peers and cross functional teams
• Work in a matrixed environment as an Individual Contributor with opportunity to drive results through indirect reporting relationships
• Exhibit outstanding influencing skills to effectively drive project/program efforts
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Simplify complex problems and drive well-educated decisions across product, tech and design representatives
• Review, understand and consolidate enterprise-wide data imperative scope and data priorities
• Identify dependencies and themes and work with product, tech and project partners to develop near vs. long term targets
• Engage imperative leads to outline workstream specific scope, tracking mechanisms; identify producers and consumers; consolidate baseline metrics as applicable
• Create executive level reporting for governance forums
• Define key metrics related to process, programs and products to be communicated to stakeholders, analyzing data using Excel, Google sheets and creating reports, charts and dashboards
• Track division progress on projects/programs and escalate as needed
• Establish trusted, meaningful partnerships with the divisions to which you are aligned

Senior Manager – Division Engagement Lead

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• May manage and develop 1-2 analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead product level modeling/analytics
• Lead direct-to-consumer marketing efforts for select products
• Build targeted insights to inform the design and development of new customer experiences
• Drive improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy
• Work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others

Business Analysis Manager

Customer Success Manager

• Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
• Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Dealer Success Manager

Product Manager

• Applying discovery and research techniques to identify internal customer pain points related to supplier management, non-associate labor and procurement processes
• Breaking down business epics into features and further into user stories for ESM platforms
• Writing acceptance criteria and leading refinement efforts with engineering and SaaS platform teams
• Evaluating and exploring new technical approaches to solve customer needs with an eye toward a destination ESM platform experience
• Driving day-to-day prioritization of work, troubleshooting reported issues, and overseeing releases for ESM platforms
• Researching and troubleshooting data-related issues from the data user communities within supplier management
• Conducting data analysis to drive insights into new product features for ESM

Senior Associate, Product Management – Enterprise Supplier Management

Chief of Staff

• Lead the development and implementation of short and long term strategic programs
• Understand prioritization and delivery roadmap, helping to identify cross-tower dependencies
• Influence matrixed stakeholder teams to move the organization forward
• Drive organizational processes that enable success
• Partner with communications resources to enhance organizational brand
• Work with leadership to determine feasibility, project and implementation plan
• Champion unpopular ideas
• Drive organizational change and operational excellence

Director, Chief of Staff – Bank Tech

Project Manager

• Own and drive the delivery of Acquisitions intent, encompassing planning, execution, monitoring, and closing.
• Serve as the primary point of contact for all project stakeholders, including executive leadership, functional teams, and external partners.
• Identify and implement improvements to the Acquisitions Services project delivery framework, ensuring efficiency and scalability.
• Proactively identify, assess, and mitigate project risks and issues, escalating critical items to leadership as necessary.

Manager, Project Management – Acquisitions Services

Product Designer

• Conduct research and discovery to understand customer behavior and needs
• Own the Travel Wallet Strategy and product roadmap
• Oversee development and execution of new products, features, and UX enhancements
• Work closely with growth, marketing, commercial, engineering, and operations teams to drive product-led growth

Senior Associate, Product Management – Portal UX, Travel Wallet

• Support Capital One’s broker dealer trade surveillance program
• Review and update procedures and parameters within the Validus platform
• Review all trade alerts generated by the Validus system
• Document all trade alert reviews within the Validus platform
• Conduct periodic reviews to ensure the completeness and accuracy of trade data