Branch Ambassador

Capital One

Capital One Branch Ambassador processing transactions and guiding customers through digital banking. Supporting hospitality, compliance, and customer needs across Louisiana branches.

Posted 9/4/2026full-timeBogalusa • Louisiana • 🇺🇸 United StatesJunior💰 $43,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing high-volume cash transactions while maintaining compliance with regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service in a retail environment.

Highest-signal resume keywords

Cash Handling ExperienceRetail Customer ServiceCompliance with BSA/AML StandardsG-Suite ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsNegotiable Instrument ProcessingDeposit ProcessingWithdrawal ProcessingDigital Banking SolutionsRemote Deposit CaptureContactless PaymentsHigh-Volume OperationsCustomer EducationCommunity-Focused Service

Soft Skills

Customer HospitalityAdaptabilityTeam SupportFlexibilityAttendance Reliability

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

Retail BankingCustomer ServiceFederal Regulatory StandardsAudit ComplianceBSA/AML Compliance

About the role

Key responsibilities & impact

Execute high-volume cash transactions including deposits, withdrawals, and complex negotiable instrument processing accurately
Maintain compliance with security, audit, BSA/AML, and federal regulatory standards
Educate clients on mobile banking, remote deposit capture, and contactless payments
Identify client personal or business goals and recommend appropriate digital tools or banking solutions
Greet customers and provide hospitality throughout the branch space
Balance efficient high-volume operations with community-focused customer service
Support surrounding branches within a 50-mile radius as needed
Occasionally assist other locations in the broader region
Adapt to business-driven schedule adjustments

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
At least 6 months of cash handling experience
Available to work a flexible schedule, including nights and weekends
Ability to attend required training sessions, including sessions outside the primary shift schedule
Ability to lift up to 25 pounds and stand or move for extended periods
Regular and consistent attendance
Associate’s degree preferred
2+ years of Retail or Customer-facing experience preferred
Proficient in G-Suite preferred
Strong written and oral communication skills preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care
Inclusive environment
Professional growth investment
Tools and support for role effectiveness
No traditional sales quotas