Capital One

Brand Designer

• Write headlines to translating legalese into user-friendly language
• Brainstorm big concepts one day and tackle detail-oriented projects the next
• Influence, collaborate, and lead with a lot of smart people
• Manage projects from start to finish, being equally comfortable doing the work yourself or leading peers, contractors, and external agencies
• Create marketing that cuts through the noise
• Use strategy to inform your creative decisions
• Approach each project through a creative testing lens, seeking to optimize your work through use of our testing tools
• Present your work in a compelling way to create support across different audiences.

Principal Associate, ACD, Copywriter – Brand Creative

• Design creative for a range of print and digital channels, including email, web, direct mail, display, and social media.
• Brainstorm big concepts one day and tackle detail-oriented projects the next.
• Influence, collaborate, and lead with a lot of smart people.
• Drive work with your copywriter partner and creative director.
• Manage projects from start to finish, being equally comfortable doing the work yourself or leading peers, contractors, and external agencies.
• Create marketing that cuts through the noise.
• Use strategy to inform your creative decisions.
• Understand the importance of integrated thinking across channels, products and audiences, while staying true to the brand.
• Learn from consumer insights and let them influence your work.
• Approach each project through a creative testing lens, seeking to optimize your design work through use of our testing tools.
• When applicable, leverage AI tools to spark new ideas and test creative executions, using technology to complement and scale your artistic vision.
• Get stuff done. On time. Every time.
• Manage multiple deadlines on numerous projects happening at the same time.
• Deliver error-free work, using best practices with keen attention to detail.
• Listen to and incorporate feedback.
• Present your work in a compelling way to create support across different audiences.

Principal Associate, Art Director – Brand Creative

• Collaborate with R&D to build and implement creative testing.
• Analyze tests and develop insights for improving creative assets.
• Ensure testing results are accurate & applicable to marketing goals.
• Build & present results decks for creative partners.
• Maintain & develop online research repositories.
• Quickly learn and become proficient in marketing tools.
• Assist in developing best practices/procedures for using marketing tools effectively.
• Attend relevant project meetings.

Senior Associate – Brand Creative Researcher

Operations

• Manage a dynamic team of suppliers and associates to provide high-quality customer experiences
• Lead the team through process shifts and technological adoptions
• Own the full lifecycle of your team’s performance, including scorecards and appraisals
• Monitor and audit AI-generated recommendations to ensure compliance
• Interpret AI-driven outputs and make informed decisions based on data
• Train associates to distinguish between AI suggestions and non-negotiable requirements

Global Operations Coach, Senior Associate

Product Designer

• Build, govern, and maintain scalable component libraries.
• Act as the long-term guardian of components across design files and code repositories by collaborating directly inside the repo with engineering.
• Establish the system logic, prompt criteria, and UX frameworks necessary to guide AI-generated patterns.
• Navigate complex tech ecosystems, mapping disparate data schemas into structurally sound user flows.
• Perform rigorous heuristic evaluations of live experiences.
• Act as a player/coach and technical mentor for the design team.
• Lead workshops, facilitate onboarding for new product teams, and coach traditional product designers on scaling their systemic thinking.

Manager, Product Design – Design Systems

Customer Support

• Provide direct support to Capital One Branches and Cafés by addressing ATM hardware/cash and Branch cash related issues
• Analyze, communicate, and partner with Branches and Cafés partners in order to resolve ATM hardware, ATM cash, and other related issues
• Keep Branches and Café staff apprised of ATM status, upcoming initiatives and procedural updates
• Provide insight into market trends to leadership team and partners

ATM & Cash Market Support Specialist, Associate

Product Manager

• Collaborate with tech teams to build comprehensive acceptance criteria
• Breakdown business epics into features and user stories
• Own and prioritize feature development roadmaps
• Conduct research and develop features utilizing new technology
• Articulate product roadmap to stakeholders
• Improve and scale foundational engine of debit network ecosystem

Senior Associate, Product Manager – Pulse

Data Analyst

• leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems
• Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms
• Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers
• Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization
• Drive analysis that provides meaningful insights on business strategies
• Drive an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions
• Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance
• Build and execute tools to monitor and report on data quality

Senior Data Analyst

Data Scientist

• Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love
• Leverage a broad stack of technologies — Python, Conda, AWS, H2O, Spark, and more — to reveal the insights hidden within huge volumes of numeric and textual data
• Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation
• Flex your interpersonal skills to translate the complexity of your work into tangible business goals

Senior Manager, Data Science – Bank Operations

Risk

• Provide risk consulting to multiple businesses, including the Global Payment Network
• Analyze data and influence others to proactively identify risks and trends
• Uncover new areas of risk related to various lines of business
• Foster a collaborative environment with other risk teams
• Execute challenge activities to elevate areas of suspected risk
• Provide oversight, guidance, and effective challenge to business areas during risk assessments
• Consult on Issue/Event analysis or changes in resilience conditions
• Support interactions with Internal Audit and Regulatory agencies

Risk Manager, Business Continuity and Resilience

• Combine craft expertise and leadership skills with an understanding of customers and business to co-create innovative solutions to complex problems and influence product strategy.
• Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while mentoring and helping to mature the overall product design practice at Capital One.
• Navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.
• Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for the team.
• Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform work and help cross-functional team move faster.
• Leverage a rich network of partnerships across lines of business and the organization to foster collaboration, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy.
• Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Product Design Manager, Premium Design

AI Engineer

• Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One
• Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
• Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more
• Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems
• Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One

Lead AI Engineer, Vision Model Customization, VML

• Lead the strategic evolution of commercial lifecycle
• Map, document, and standardize the end-to-end commercial lifecycle
• Establish repeatable playbooks for diverse revenue and value streams
• Own the business design of Salesforce and supporting commercial tools
• Design and implement a unified sales incentive framework
• Partner with Analytics to develop executive dashboards

Senior Manager, Sales Operations – Enablement

Marketing

• Lead development and execution of ongoing mail acquisition campaigns and testing initiatives for the Upmarket segment
• Serve as key liaison for and collaborate with cross-functional teams including partners from: Marketing & Analysis (P&L owners), Creative, Operations/Production, Legal etc.
• Collaborate with analyst teams to understand total business performance and build on analysis to identify new opportunities and adjust marketing/ testing strategies
• Synthesize research insights, marketing trends, competitive landscape, and macro external factors to identify new strategic recommendations to improve results and Brand impact
• Influence internal decision makers with formal recommendations and informal networking through excellent communication
• Work proactively in an agile environment and identify when to work outside the process in whitespace

Senior Associate – Card Direct Marketing

• combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems
• leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One
• champion the customer through the design process
• understand and apply business and customer strategy
• actively build an understanding of the potential of tech and data capabilities and emerging technologies
• foster relationships with partners and continuously expand your network
• present work to audiences across levels and job functions