Bilingual (Spanish) Senior Manager, Account Executive Operations

Capital One

Senior Manager leading operational business support for strategic partners at Capital One. Directly managing a high-performing team and driving process improvements for client engagements.

Posted 7/31/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $161,500 - $184,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management and team leadership within the financial services or payments industry, with a strong focus on process improvement and performance analysis. Bilingual proficiency in Spanish and English enhances communication and relationship management capabilities.

Highest-signal resume keywords

People LeadershipAccount ManagementOperational AnalysisProcess ImprovementBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementPerformance ManagementData AnalysisProcess ImprovementAuthorization ApplicationsSettlement Applications

Soft Skills

MentoringCommunicationCollaborationTraining Facilitation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial ServicesPayments IndustryRelationship Management

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of operational professionals
Manage unique and complex partners of strategic importance to the network
Act as a Subject Matter Expert (SME) on authorization and settlement applications
Drive the full life-cycle of complex, cross-functional process improvements
Identify and mitigate operational gaps across teams and systems
Analyze operational data and metrics to quantify performance
Lead strategic department projects and support broader company initiatives
Oversee and facilitate comprehensive training programs for both new and existing Account Executives

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 7 years of account management, operations or relationship management experience within the financial services or payments industry
At least 4 years of people leadership and performance management experience
Fluent in Spanish and English.

Benefits

Comp & perks

Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.