Capital One

Operations

• Monitor assigned accounts for out of balances and research to resolve outstanding disputes
• Partner with cross-functional teams to support disputes resolution and reconciliation
• Adhere to departmental procedures and internal controls to ensure strict adherence to governance models
• Champion process improvements that reduce manual work and reduce complexity
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes
• Work closely with colleagues that key disputes
• Coach and train junior levels on processes and performance targets

Senior Associate Process Manager – Network Disputes

Product Manager

• own the strategy and execution of our pre-authorization data enrichment and matching product
• integrate merchant and third-party risk insights directly into our fraud ecosystem
• determine the long-term product roadmap
• serve as product expert in critical relationships with external vendors and internal business stakeholders
• lead the engineering team's day-to-day delivery
• collaborate with tech teams to build comprehensive acceptance criteria
• breakdown business epics into features and further into user stories
• own and prioritize feature development roadmaps
• conduct research and develop features that utilize new and evolving technology
• actively participate in horizontal forums to harness a network of trusted relationships

Senior Product Manager – Transaction Fraud

Risk

• Lead the development of operational risk loss deliverables for Comprehensive Capital Analysis and Review (CCAR) by collaborating with various teams (e.g., Modeling, Scenario Analysis, Legal)
• Cut through the gray and drive consensus between competing opinions and objectives from the diverse expertise of stakeholders involved
• Analyze results for consistency and soundness; triangulate defensibility of results using supporting data and analysis from a variety of internal and external sources
• Apply judgment, intuition, and relationships to defend and gain support for key decisions
• Effectively manage deliverables under a fast paced environment.
• Identify and enable continuous improvements across the team.
• Develop hypotheses, design analyses to test the hypotheses, synthesize the takeaways for leadership, and lead implementation efforts.
• Work closely with colleagues across Capital One including: Enterprise Risk Management, Operational Risk Management, Finance, Legal, Model Development, and others to achieve our risk measurement agenda.
• Display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Business Manager – Operational Risk Capital

• Identify and drive transformation improvements across US Card Servicing footprint
• Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce
• Demonstrate leadership by leading a team of ~3-5 associates across multiple job families including process and OSS
• Work with analyst and product teams to leverage data and technology to improve tools for servicing customers
• Strengthen analytical and critical thinking skills of team to unlock transformative solutions

Senior Manager, Agent Capabilities – Horizontal Operations Servicing Strategy

Business Analyst

• The Operational Risk Capital team develops strategies, processes, and analyses to effectively manage operational risk capital needs, and provide key analytical output
• Apply your strategic and analytical skills to develop operational risk loss projections for Comprehensive Capital Analysis and Review (CCAR)
• Allocate the operational risk capital to lines of business and product lines as their Managerial Capital
• Develop a deep appreciation for the most critical operational risks and the importance of a strong capital management framework
• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
• Develop hypotheses, design analyses to test the hypotheses, synthesize the takeaways for leadership, and lead implementation efforts
• Work closely with colleagues across Capital One including: Enterprise Risk Management, Operational Risk Management, Finance, Legal, Model Development, and others to achieve our risk measurement agenda.

Senior Business Analyst – Operational Risk Capital

• Collaborate with cross-functional teams to understand and drive effective risk management practices across Finance
• Design and execute end-to-end control tests for key business processes, validating that controls are performing as designed to mitigate operational and compliance risks in accordance with Enterprise Risk Management methodology
• Document and communicate control test results (including control gaps and failures) and drive remediation for timely closure of identified issues
• Establish and maintain effective engagements with Risk Advisors and Business Partners to provide business value through robust and effective assessments of the control environment
• Identify and drive process improvements within Finance’s operational risk management programs
• Have the ability to think critically, solve complex problems, work independently, and prioritize and manage multiple tasks

Senior Associate, Risk Management – FRM

• Support PRO in advising business partners on risk, building subject matter knowledge and critical thinking to contribute to process improvements and risk reductions for Enterprise Services lines of business
• Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks
• Support the PRO team in educating stakeholders on how to apply risk management principles in accordance with Enterprise frameworks and standards
• Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas
• Support project and program delivery, draft deliverables in fast paced environment, and work across multiple workstreams
• Prioritize simultaneous projects and assessments, manage task deadlines, keep project team members informed, and proactively escalate issues
• Participate in risk and other management forums and contribute to continuous improvement of risk and program management practices
• Support internal initiatives to drive efficiency and process improvements within and across teams

Principal Associate, Process Risk Optimization – Enterprise Services Risk

• Maintain well-managed MADI processes
• Develop and maintain creative visual solutions using Jira data and project management tools
• Identify day-to-day inefficiencies
• Assist in developing and maintaining reporting key performance indicators
• Develop knowledge of Agile, Project Management, and Risk Management processes

Senior Risk Associate – Modeling, Advanced Data Insights

Recruitment

• Lead your team in overseeing and elevating the end-to-end candidate lifecycle through the recruiting and selection process
• Provide consulting and guidance to our Talent Acquisition teams
• Participate in projects that enhance the recruiting experience
• Command a dual-scope leadership function: leading a high-performing team of senior recruiters and the sourcing function for Director-level and above (Director+) tech talent
• Leverage advanced reporting mechanisms, market intelligence, and predictive data to optimize delivery, operationalize strategy, and secure tech talent required to fuel growth
• Align talent acquisition initiatives directly with business-critical objectives
• Establish rigorous execution frameworks
• Design, implement, and leverage advanced reporting mechanisms and talent analytics

Senior Tech Recruiting Manager

Sales

• Builds and maintains strong relationships with Business Bankers and Virtual Business Bankers in their assigned markets
• Schedules and/or attends calls on both Prospects and Existing Customers to generate new Treasury Management and deposit business
• Achieve or exceed specific production goals
• Manages and successfully closes new business with referrals from Bankers
• Proposes appropriate financial services through a consultative sales approach
• Proactively identifies deepening opportunities with Existing Customers
• Prepares and completes sales presentations, including any negotiated pricing
• Sets expectations with customers about the onboarding experience, including any requirements and testing
• Prepares and executes implementation documentation to establish new services
• Coordinates with Onboarding Team for a smooth enrollment process and manages issues if they arise
• Performs timely follow-up concerning newly implemented treasury management services to ensure client satisfaction
• Collaborates with Treasury Management Client Services team for exceptional service
• Assists Business Bankers with understanding treasury management product risk and implementing Capital One Bank's policies
• Maintains and updates the bank's SRM system regarding sales calls, pipelines, and closed sales to generate monthly activity reports

Treasury Management Sales Officer – TMSO

Manager

• Deliver flawlessly executed processes that improve business efficiency
• Ensure all process documentation is accurately documented and maintained
• Collaborate with leaders to influence results impacting the company’s bottom line
• Provide essential operations management across finance, risk management, communications management, project management
• Support change management through project management as PL transforms to destination state

Manager, Process Management – Personal Loans

• Lead the transformation of Intelligent Document Processing by leveraging OCR and LLMs
• Scale reusable services across the enterprise to drive operational efficiency
• Utilize quantitative data to prioritize scalable innovation in customer-backed solutions
• Act as a key partner to Card, Enterprise, and other Bank teams to extend services and tools
• Identify new opportunities for innovation, when and how to use deterministic vs probabilistic approaches
• Modernize existing solutions and define their destination state

Manager, Product Manager – Core Cases

Learning and Development

• drive the execution and tactical delivery of our Financial Services/Auto Sales learning strategy
• creating, designing, and facilitating a high-impact learning ecosystem that elevates performance for more than 700 sales professionals
• design and produce foundational instructional materials from scratch, tailored specifically for Outside Sales and Inside Sales
• synthesize complex, multi-step, or technical processes into bite-sized micro-learning modules
• integrate AI-powered productivity and content generation tools into daily workflow to accelerate asset creation
• deliver confident and highly engaging facilitation in live virtual and in-person environments
• build structured curriculum rooted in instructional design models and adult learning principles
• develop continuous learning paths to drive continuous improvement in sales teams
• manage and deploy learning content within the Learning Management System (LMS)

Principal Associate, Learning & Development

Data Scientist

• Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love
• Leverage a broad stack of technologies — Python, Conda, AWS, H2O, Spark, and more — to reveal the insights hidden within huge volumes of numeric and textual data
• Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation
• Flex your interpersonal skills to translate the complexity of your work into tangible business goals