Associate – Corporate Functions, End User Support Specialist

Capital One

End User Support Specialist supporting Capital One’s One Learn LMS and learning technologies. Troubleshooting learner issues, maintaining bot knowledge, and reporting trends to improve banking company operations.

Posted 8/20/2026full-timeMcLean • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $66,700 - $83,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Learning Management System (LMS) administration, particularly with Docebo LMS, and excels in providing user support and troubleshooting for learning technologies. Strong analytical skills are applied to identify trends and drive improvements in learning content operations.

Highest-signal resume keywords

LMS AdministrationDocebo LMSUser SupportGoogle SuiteServiceNow

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LMS AdministrationLearning Content OperationsTroubleshootingProblem-SolvingData Analysis

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

Docebo LMSGoogle SuiteSlackServiceNowZoom

Industry Keywords

Learning Management SystemContent PublishingMetadata ManagementQuality StandardsUser Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide exceptional support to users of the Learning Management System (LMS), One Learn, and related learning technologies
Assist learners across the organization with questions related to learning platforms and experiences
Provide creative problem-solving, technical support, and troubleshooting for technical issues within learning technologies
Research issues and provide solutions
Interface with learners through multiple support channels, including Slack and ServiceNow
Maintain a question-and-answer dataset for an automated bot
Provide reports to system administrators and leadership on trends and satisfaction
Identify trends, uncover root causes, and drive proactive, scalable improvements and efficiencies through automation and other solutions
Collaborate in a highly cross-functional environment

Requirements

What you’ll need

Bachelors Degree
At least 1 year of experience in LMS administration OR Client Consulting OR End User Support
At least 1 year of LMS Administration experience for a corporate organization with over 15,000 learners
Experience with Docebo LMS or other LMS platform
Experience with Google Suite, Slack, ServiceNow, and Zoom
Familiarity with learning content operations and lifecycle management (e.g., content publishing, retirement, metadata, or quality standards)
Strong written and verbal communications
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being