Capital One

Risk

• Directly oversee and lead the execution of the enterprise crisis management process during live incidents and events
• Drive rapid response, effective mitigation, and exercising sound judgment to escalate critical issues to senior leadership seamlessly
• Cultivate high-impact relationships and facilitate seamless collaboration across the enterprise with internal partners and technology teams
• Direct the development and maintenance of formal crisis processes and documentation
• Ensure rigorous adherence to internal policies, standards, regulatory guidance, and industry best practices
• Actively identify and implement innovative solutions to automate manual workflows
• Hold a high bar for the holistic delivery of the crisis management lifecycle
• Overseeing comprehensive planning efforts, robust training and exercise development, and rigorous post-incident reviews (AARs)
• Ensure the development, governance, and delivery of a comprehensive, long-term strategy for the enterprise mass notification system
• Leverage data, analytics, and operational metrics to provide clear, actionable reporting to senior leadership and executives regarding program health, incident trends, and risk mitigation efforts
• Act as the foremost Subject Matter Expert (SME) for enterprise crisis management

Senior Manager, Enterprise Crisis Management

Growth Marketing

• Develop the destination vision for Offers in EASE with product partners in the space.
• Define what destination looks like, how to measure it, and how to get there from where we are today
• Ideate with product teams on what new features or changes are necessary to achieve destination.
• Design experiments to test feature effectiveness including key hypotheses, supporting metrics, power analyses for durations, and credit risk implications.
• Monitor experiments post-launch and interpret results after conclusion to advance the digital strategy
• Provide insights on digital customer behavior to quantify business impact and guide decision-making
• Manage and develop 1-2 analysts.

Manager – XP Analytics Growth, ECP

Financial Planning and Analysis

• Support the Card OpEx Central team in Card Finance.
• Drive financial insights through quarterly deliverables (Quarterly Financial Review, Segment Financial Review, and Goodwill Memo).
• Conduct analysis and drive actionable insights.
• Develop presentations to senior audiences to communicate insights and to influence business and financial outcomes.
• Partner with Finance teams to develop a financial narrative.

Senior Financial Analyst, Card OpEx Central

Solutions Engineer

• Provide in-depth knowledge and customer facing support for our SBC products and capabilities that the field sales teams can leverage throughout the sales cycle
• Assist the Conversions team with migrating existing customers to the new Commercial Card product
• Partner across multiple parts of the business on go to market product positioning and UI training
• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise
• Gather technical specifications, application configuration, implementation and post go live support
• Provide demos of our different product user interfaces (UI) to customers and/or prospective customers
• Build relationships and trust across field sales and other internal partners

Manager, Solutions Consultant – Business Cards & Payments

Operations

• Handle inbound customer inquiries related to fraud and disputes
• Provide support and resolutions to customer issues
• Maintain accurate records of customer interactions
• Collaborate with team members to improve processes
• Adhere to compliance and privacy policies

Fraud Intake Coordinator – Fraud & Disputes Operations

AI Engineer

• Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
• Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability.
• Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more.
• Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems.
• Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One.

Senior Lead AI Engineer, GenAI Platform – Agentic Infrastructure

Financial Crime

• Supervise various AML processes including suspicious activity investigations
• Manage the workflow of the AML analysis
• Coach team and provide training on AML processes
• Perform quality assurance on draft Suspicious Activity Reports, sanctions reviews, etc.
• Handle escalated issues for advanced investigation and analysis

Anti-Money Laundering (AML) Supervisor – Law Enforcement Team

Data Analyst

• Leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems
• Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms
• Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers
• Provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization
• Drive analysis that provides meaningful insights on business strategies
• Understand and adhere to the principles of data quality management including metadata, lineage, and business definitions
• Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance
• Build and execute tools to monitor and report on data quality

Principal Data Analyst – Business Cards & Payments

Collections

• Develop insight-driven marketing strategies that include campaign recommendations, testing opportunities and clear timelines.
• Conduct customer research studies to build organizational empathy and understanding for customers at the persona-level and customer experiences.
• Identify and build the case for new marketing and customer experience opportunities to pursue.
• Collaborate with channel & digital teams to deliver campaigns into the market.
• Write clear and concise test documents and test plans.
• Translate and communicate business goals into effective creative briefs.
• Manage creative development (with internal creative teams or agency partners) to ensure marketing is on-brand, high quality, aligned to our strategic intent and delivered on schedule.
• Manage multiple projects and navigate changing priorities while staying focused on delivering excellent results.
• Collaborate with multiple partner teams and navigate/negotiate through a complex organization.

Senior Associate – Collections Marketing

Administrative Assistant

• Managing daily calendars for multiple executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes
• Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences
• Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems
• Drive key team activities and events (such as all-hands meeting, team meetings, conferences, ordering supplies and social events)
• Prepare professional business communication documents including memos, letters, and emails
• Build and maintain good business relationships with executives and administrative staff across the organizations
• Participation in general administrative duties (copying), distributing mail, ad-hoc projects, committees and/or group events
• Promote a fun and team-oriented work environment

Senior Administrative Assistant – HR Compensation

Data Scientist

• Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love
• Leverage a broad stack of technologies — Python, Conda, AWS, H2O, Spark, and more — to reveal the insights hidden within huge volumes of numeric and textual data
• Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation
• Flex your interpersonal skills to translate the complexity of your work into tangible business goals

Principal Associate, Data Scientist – Card Intelligence

Marketing

• Manage relationships and inventory at vendor auction locations.
• Responsible for the sale of vehicles at auction.
• Ensure accuracy of condition reports and validate appropriate reconditioning.
• Manage relationships with auction management and report sale performance and metrics.
• Perform inventory and expense management in conjunction with auction oversight.

Vehicle Remarketing Auction Representative

Art Director

• Partner with creative teams and internal clients to define intent and deliver marketing that makes Capital One easy to recognize, remember and choose.
• Work in a fast-paced, deadline-driven environment that adjusts based on the needs of business partners and strategic imperatives.
• Lead a team of internal copywriters and art directors alongside external agency support—sometimes handling the work yourself.
• Mentor team members and identify new opportunities to support their development.
• Follow advertising and marketing trends to translate business intent into creative strategies and executions.

Principal Associate, Associate Creative Director – Brand

• Manage and support key operational processes
• Partner closely with the CoS team and key partner teams (ESM, Finance, Recruiting, HR, etc.)
• Develop mechanisms that drive continuous improvement efforts and efficiencies
• Manage Non-Associate Labor (NAL) management: budget verification, obtain approvals, update Beeline
• Manage the Cyber Team Inventory Registry (TIR) application data for completeness and accuracy
• Manage incremental funding request process: collect justification, obtain approvals, communicate with relevant stakeholders
• Be a force-multiplier driving the effectiveness of the Chief of Staff team
• Deliver ad hoc reporting, data and event requests to support the needs of the organization

Principal Associate Process Manager, Cyber

• Autonomously lead and drive integrated marketing projects through intake, discovery, and delivery involving Project Planning (documenting objectives, success measures, scope and customer expectations), Governance Planning and Management (roles, responsibilities, interactions, communication), and Project Execution (project schedules, and decisions, risk and issue logs)
• Act as liaison between strategy leads, creative teams, business partners, channel workstream leads, and cross-functional team members and conduct and manage all meetings
• Monitor and manage critical path, decisions, risks, plan contingencies, facilitate scope changes, identify gaps, and build mitigation plans to achieve desired outcomes
• Support GEO (Generative Engine Optimization) initiatives by facilitating content production process to enable AI Search goals
• Navigating whitespace comfortably and proactively identify opportunities to establish processes and interaction models that drive work forward
• Adhere to department/audit policies, procedures, and expectations while managing scope, schedule, resources, and budget to deliver high-quality results
• Work with strategy team to identify and solve opportunities to improve and streamline process and project management practices
• Communicate effectively with associates of all levels and build relationships that will allow for collaboration and open dialogue through difficult conversations
• Manage many concurrent projects with shifting deadlines/priorities simultaneously