Capgemini

Financial Planning and Analysis

• Configure calculation functions, allocation rules, and formulas within SAP PaPM.
• Create end-to-end profitability, cost allocation, and transfer pricing models.
• Update and optimize drivers, cost pools, and allocation keys based on business changes.
• Validate that PaPM outputs reconcile perfectly with the general ledger and financial statements.
• Execute "what-if" scenarios, forecasting models, and margin analyses for business units.
• Analyze multi-dimensional profitability data (by product, customer, channel, and region) to find cost-saving opportunities.
• Assist in configuring sustainability and carbon footprint modeling within the platform as required.
• Partner with SAP HANA Data Engineers to source, map, and clean data from SAP ERP (S/4HANA/ECC) and non-SAP systems.
• Collaborate with BI teams to create executive dashboards and reports using SAP Analytics Cloud (SAC) and Fiori.
• Document data lineage, model logic, and system configurations for audit and compliance purposes.

Finance Analyst

Software Engineer

• - Provides high level of expertise in the design and functionality of business applications
• - Understands the business objectives and how best they can be supported by IT
• - Responsible for the conceptual design of business applications
• - Reviews and validates the technical design for business applications provided by the supplier
• - Performs quality review checks on project deliverables
• - Validates suppliers estimates
• - Performs impact analysis of application changes across various components
• - Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
• - Performs quality review checks on project deliverables
• - Supports the implementation activities, troubleshooting system environmental issues, training as required
• - Translate complex reinsurance requirements into functional and technical specifications.
• - Set up and maintain treaty and facultative structures, proportional/non-proportional arrangements, participation structures, and risk accumulations.
• - Ensure accurate reinsurance accounting (UPR, EPI, reinstatement premiums) and seamless integration with SAP S/4HANA Finance and SAP FS-CD.
• - Manage period-end (month, quarter, year-end) close processes, premium estimations, claims recoveries, and settlements.
• - Lead or support System Integration Testing (SIT) and User Acceptance Testing (UAT), defect resolution, and data reconciliation.
• - Work alongside Actuarial, Finance, Business Operations, and IT teams to implement and optimize SAP systems.

SAP FS-RI Developer

Marketing Analyst

• Analyze direct (online + call center) sales performance across Auto, Property, and Specialty lines of business, leveraging KPI monitoring, trend analysis, and funnel diagnostics to identify opportunities to improve conversion, traffic quality, and customer value
• Leverage strong technical expertise in data querying, data modeling, and data curation (e.g., SQL, Snowflake, BI tools) to extract, transform, and synthesize complex datasets into actionable insights
• Develop a consistent understanding of marketing channel performance mix and partner cross-functionally to prioritize digital investments and innovations
• Design, execute, and evaluate A/B tests and digital experiments to improve acquisition, conversion, and overall customer experience
• Identify friction points and optimize the full multichannel customer journey – from discovery through purchase, onboarding, and cross-sell
• Support the execution and measurement of sales campaigns, product launches, and cross-sell/up-sell initiatives in close partnership with business teams
• Drive sales analytics research and best practices by analyzing competitive performance, innovation trends, and digital marketing data to inform strategy, guide roadmap decisions, and accelerate growth
• Communicate insights, results, and recommendations effectively to a range of audiences, including senior stakeholders and executive leadership

Backend Engineer

• Agile Dev Team Members have collective responsibility for the design, development, testing and/or deployment of system functionality.
• Provides guidance, mentorship and training to a direct reporting staff of Agile Dev team members.
• Independently ensure systems are architecturally sound, high in code and component quality, and are easily modified to support future requirements with support and little to no guidance of more senior developers or architects.
• Define and execute tests early, often, and at multiple levels depending on their level of experience.
• Utilize advanced testing techniques and tools.
• Demonstrates customer needs by interpreting into viable solutions and lead the system design.
• Effectively breaks down features and write and refine user stories, including clear and accurate acceptance criteria.
• Executes Test-Driven (TDD) and Behavior-Driven Development (BDD) to build in quality.
• Perform broad and detailed impact assessments relating people, processes and/or technology to evaluate work.
• Support implementation activities, troubleshoot user/system environmental issues and training.
• Identifies and raises issues and risks with functional design and offer alternative solutions.
• Works with the Product Owner to confirm that the code and acceptance tests reflect the desired functionality.
• Conducts system studies, analyzes existing computerized and manual processes to improve efficiency.
• Researches and develops techniques for automation.
• Delivers working code each sprint.
• Mentors junior team members in test planning and execution tools and techniques.

FBS Agile Dev Team Member V – Java, Angular

• Agile Dev Team Members have collective responsibility for the design, development, testing and/or deployment of system functionality.
• Provides guidance, mentorship and training to a direct reporting staff of Agile Dev team members.
• Agile Dev Team Member IV with primarily a development discipline provides technical feasibility using a range of coding methods and adheres to coding standards to ensure consistent style and format.
• Ensures systems are architecturally sound, high in code and component quality.
• Ensures the end product meets the business acceptance criteria and non-functional requirements.
• Define and execute tests early, often, and at multiple levels depending on their level of experience.
• Contributes significantly to the system design and effectively breaks down features and write and refine user stories.
• Execute Test-Driven (TDD) and Behavior-Driven Development (BDD) to build in quality.
• Supports implementation activities, troubleshoot user/system environmental issues and training.
• Identify and raise issues and risks with functional design and offer alternative solutions.
• Codes instructions for computer programs/objects/components in multiple applications; configures packaged software.
• Reviews and validates application technical design of team members to ensure alignment with business needs and best practice architecture principles.
• Analyzes and evaluates existing manual and computerized systems/procedures to improve efficiency.
• Mentors junior team members in test planning and execution tools and techniques.
• Actively participates in the Sprint Retrospectives and Inspect & Adapt to discuss opportunities for improvement.

Agile Developer IV – Java, Angular

AI Engineer

• Design and implement AI voice agent capabilities, including conversational logic and backend integrations.
• Drive integration across Cisco, GECX, and AI components to enable seamless voice interactions.
• Build and maintain Node.js APIs and real-time workflows.
• Implement dialog flows with session/state management and observability.
• Collaborate with architects and teams on implementation design.
• Troubleshoot production issues and improve system performance, scalability, and reliability.

Senior AI Engineer, Agile Dev Team Member III

Solutions Engineer

• Own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services.
• Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions.
• Define backend architecture, APIs, and scalability patterns.
• Design conversational flows, state management, and observability frameworks.
• Establish performance standards and optimize system scalability.
• Collaborate with product, engineering, and vendors to drive roadmap and implementation.

FBS Solution Engineer – AI Solution Architect

Marketing

• Analyze affiliate partner performance to identify opportunities to improve efficiency across traffic sources and lines of business (LOB)
• Validate performance results, monitor for anomalies or potential fraud, and ensure compliance with program standards
• Support the optimization of marketing campaigns through data analysis and testing (including A/B testing initiatives)
• Assist in managing relationships with affiliate partners, providing day-to-day support and ensuring alignment with program goals
• Contribute to campaign planning and execution, including content initiatives such as newsletters and partner communications
• Create and analyze business-to-consumer marketing content (email, direct mail, digital assets) to improve engagement and conversion rates
• Support business-to-business marketing initiatives by coordinating with stakeholders across sales, legal, product, and external partners
• Manage timelines and deliverables for marketing initiatives, ensuring on-time and high-quality execution
• Leverage data, analytics, and AI-driven insights to refine strategies and enhance marketing performance
• Partner with cross-functional teams (marketing, analytics, technology) to improve tracking, reporting, and campaign effectiveness
• Develop and execute test-and-learn strategies to continuously improve performance and customer experience
• Stay up to date with industry trends and best practices in affiliate and digital marketing

Marketing Consultant II

Client Services Representative

• Serve as a trusted advisor to senior client stakeholders (CIO, CTO, Head of Engineering, Risk, and Line of Business leaders)
• Drive growth across strategic accounts by identifying and expanding AWS-led transformation opportunities
• Partner closely with AWS and internal Capgemini teams to develop and execute joint go-to-market strategies
• Build and maintain strong executive-level relationships aligned to long-term client priorities
• Lead complex deal cycles involving:
• - Cloud transformation
• - Application modernization
• - Data platforms
• - AI-enabled solutions
• Collaborate with delivery, consulting, and alliance teams to ensure strong solution positioning and execution
• Navigate regulatory, risk, and compliance considerations within Financial Services environments

Strategic Client Partner – Financial Services

Analyst

• Contribute to the development and implementation of predictive analytics to support key business decisions
• Apply statistical and analytical techniques to build models and generate actionable insights
• Develop and maintain data pipelines, ETL processes, and data transformations to support analytics workflows
• Perform data extraction, preparation, and integration across multiple sources, ensuring data quality and reliability
• Use SQL and programming tools (Python, R) to analyze large datasets and create analytical solutions
• Evaluate model performance and contribute to ongoing enhancements and optimization
• Design reports and visualizations to communicate insights and track performance metrics
• Conduct ad-hoc analyses to support emerging business questions and priorities
• Partner with business stakeholders and communicate findings effectively to both technical and non-technical audiences
• Build strong understanding of the enterprise data landscape, including finance and insurance data domains (pricing, underwriting, claims)
• Contribute to continuous improvement of analytics processes, tools, and methodologies
• Operate with a high degree of autonomy, proactively building relationships and driving initiatives forward in a fast-evolving environment

Predictive Analyst II

Call Center Representative

• Applies problem-solving and critical thinking skills to prioritize, analyze, clarify and execute data entry and processing requests of basic to difficult complexity from internal and external customers related to agent contracts, commission schedules, licenses, appointments, product authority, system access, and terminations.
• Provides excellent customer service by ensuring that their needs are met. Pulls work items from a queue and prioritizes based on established service levels.
• Ensures compliance with department and company procedures, standards and applicable regulations by utilizing documented procedures.
• Follow up as needed with the appropriate person(s) to gather missing information and resolve problems.
• Advises customers via the appropriate media when requests have been completed.
• Updates processing systems and other tools to reflect work activity and communication with customers. Supports large accounts and network requests.
• This sometimes includes contacting accounts to better understand requests and conducting meetings to clarify processes or procedures or better understand pain points.
• Recommends and helps implement approved system, process and other improvements to reduce waste and deliver a better customer experience.
• Identifies and reports system defects. Limited support system testing for transactions of basic to difficult complexity as assigned. Limited support for handling inbound calls.
• Complete requests within department service and quality standards.
• Complete expected volume of requests to meet established efficiency expectations.

Junior Agency Contract – Contact Center

• Directs the development and implementation of advanced modeling techniques to optimize finance strategies. Ensures modeling efforts contribute to profitable revenue growth.
• Leads technical analysis of market intelligence, predictive modelling, and pricing assumptions. Establishes analytics philosophies that align with financial objectives and measure progress toward targets.
• Adjusts finance strategies based on performance metrics and market demands.
• Applies knowledge of key business drivers and the factors that maximize performance to provide insights for annual financial plans including rate activity, policies in force, revenue growth, loss trends, and other key components.
• Oversees financial projections and scenario analyses to support strategic planning and risk assessment. Uses predictive analytics to generate accurate forecasts that align with business objectives.
• Develops and implements customer behavior segmentation and targeting strategies using predictive modeling. Drives marketing decisions that optimize customer selection and revenue.
• Guides product development by leveraging advanced modeling and actuarial analysis to inform product innovation, market alignment, and revenue growth potential.
• Establishes data-driven strategies to enhance customer retention and loyalty.
• Collaborates with cross-functional teams to improve customer experience and promote long-term engagement.
• Analyzes performance metrics for direct marketing and media investments while providing insights to balance profitability, customer engagement, and competitive positioning.
• Builds team capabilities in data analytics, predictive modeling, and actuarial analysis to drive continuous improvement.

Senior Director, Finance Data & Analytics

Operations

• Independently leads the execution and change management of small to medium scale strategic and core operational initiatives supporting people, processes, tools, and technology.
• Participates in and contributes to the project execution and change management of large, high-level complex operations projects.
• Partners with project leads and stakeholders in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation.
• Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.
• Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives.
• Reinforces change management plans and applies structured methodology to change management activities.
• Conducts impact analysis, assesses change readiness, identifies key stakeholders and executes activities supporting change management.
• Collaborates with leaders on the change impact of strategic initiatives and develops change management documentation with guidance from direct manager.
• Leads and directs small business analysis reviews and activities for business units to assist in determining root cause analysis along with impact.
• Escalates issues affecting internal operations systems and external customers such as reported application defects.
• Stays current on Service Operations change initiatives, and takes measures to understand and lead change including possible system enhancements to improve customer experience.
• Regularly develops and conducts presentations and communication plans outlining the execution of strategic initiatives and change management.
• Presents business results, impact, timelines and recommendations to leaders and key stakeholders.
• May assist in maintaining necessary documentation for department.

FBS Operations Analyst, Power BI

• Participate within the PaPM team, supporting and review enhancing the project
• Provides high level of expertise in the design and functionality of business applications
• Understands the business objectives and how best they can be supported by IT
• Responsible for the conceptual design of business applications
• Reviews and validates the technical design for business applications provided by the supplier
• Performs quality review checks on project deliverables
• Validates suppliers estimates
• Performs impact analysis of application changes across various components
• Estimates Rough Order of Magnitude to implement new application functionality
• Supports the implementation activities, as required
• Is responsible for the conceptual design of business applications
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system Specifies
• Recommends Integration and Parallel testing criteria
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
• Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high level plan
• Supports the implementation activities, troubleshooting system environmental issues, training as required

SAP ABAP Developer

• Monitor real-time contact center performance, including call volume, queue activity, service levels, and agent adherence
• Manage execution of daily workforce schedules and identify staffing adjustments as business needs change
• Communicate real-time operational updates and recommendations to leadership teams
• Monitor performance metrics and notify leadership of operational risks, service level concerns, or staffing challenges
• Support workforce management activities by tracking adherence, attendance, schedule compliance, and productivity metrics
• Collect, maintain, and analyze operational data to support performance measurement and reporting
• Assist in problem resolution and escalate operational issues when appropriate
• Generate reports and provide business updates to support strategic and operational planning
• Collaborate with supervisors, managers, and workforce management teams to optimize resource allocation
• Support continuous improvement efforts by identifying trends and recommending operational enhancements
• Utilize workforce management and telephony systems to monitor performance and support business objectives
• Maintain accurate records and ensure data integrity across reporting and workforce management tools