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Tech Stack
Tools & technologiesJavaScriptMicroservicesNode.jsPython
About the role
Key responsibilities & impact- Design and implement AI voice agent capabilities, including conversational logic and backend integrations.
- Drive integration across Cisco, GECX, and AI components to enable seamless voice interactions.
- Build and maintain Node.js APIs and real-time workflows.
- Implement dialog flows with session/state management and observability.
- Collaborate with architects and teams on implementation design.
- Troubleshoot production issues and improve system performance, scalability, and reliability.
Requirements
What you’ll need- Node.js backend development (APIs, microservices)
- System integration across distributed, real-time systems
- Cisco contact center platforms and telephony fundamentals
- CX platforms (GECX / Genesys or similar)
- Conversational AI systems (prompt-driven flows, session/state handling)
- API design and event-driven integration patterns
- Experience building integration layers/services (Node.js and/or Python)
- Observability and logging for conversational or real-time systems
Benefits
Comp & perks- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Node.jsAPI DevelopmentMicroservicesEvent-Driven IntegrationSession/State ManagementTroubleshootingScalabilityReliabilityDialog Flow ImplementationReal-Time Workflows
Soft Skills
CollaborationProblem-Solving
