Canada Life

DevOps Engineer

• Support and enhance CI/CD pipelines used to build, test, and deploy applications
• Assist with automation of infrastructure and environments using scripts or configuration tools
• Help monitor application and system health, responding to alerts and incidents as appropriate
• Troubleshoot issues across development, infrastructure, and deployment pipelines
• Collaborate closely with software developers to improve reliability, performance, and deployment practices
• Contribute to documentation, runbooks, and operational best practices
• Participate in continuous improvement initiatives focused on stability, security, and efficiency

DevOps Engineer, Student Position

Insurance

• Leverage your 7+ years in sales/wholesaling to be the authority on life insurance, disability and critical illness products, sales strategies, the financial services industry and applicable legislation.
• Understand and communicate tax and estate planning related to life and living benefits to a variety of advisors.
• Expand and multiply the acquisition of new life insurance, disability and critical illness business by working with advisors.
• Deliver product expertise, creative sales ideas and industry insight - our product shelf is robust, dependable and effective and we’re looking to you to show case to advisors the power behind Canada Life solutions.
• You’ve got a team, and you’ll be supported with proven processes, product solutions, strategies and technical support.

Regional Sales Manager, Insurance – Outside Wholesaler

Manager

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Disability Case Manager

Client Services Representative

• Provide clerical support to the New Business organization
• Manage unmatched evidence queue
• Complete process for authorization requests for Physicians reports
• Upload documents received by email
• Manage requests and receipt of shared evidence
• Support New Business department with clerical duties

Client Service Assistant

Software Engineer

• Install, configure, update, and deploy desktop and virtual machine hardware and software
• Support and maintain desktop management platforms and infrastructure, including endpoints, servers, and related services
• Monitor and optimize desktop and virtual machine performance, reliability, and security
• Troubleshoot and resolve desktop and virtual machine incidents and service requests in a timely and professional manner
• Assist with endpoint security controls, patching, and licensing compliance
• Provide guidance and support to end-users on desktop applications, tools, and best practices
• Contribute to documentation, standards, and inventory management for desktop services
• Collaborate with internal IT teams and vendors to ensure stable and reliable desktop operations
• Participate in agile ceremonies such as sprint planning, daily stand‑ups, reviews, and retrospectives
• Use agile tools (e.g., Jira or Azure DevOps) to help manage and track work
• Support continuous improvement initiatives focused on modernizing desktop services

Junior Desktop Engineering Specialist

Administrative Assistant

• Paying Invoice, manage incoming inquiries received on the department inbox
• Open, sort and prepare incoming mail
• Scan mail into the document imaging system and set tasks for team members to review and handle the mail
• Create and mail correspondence to employees, clients, and service providers
• Maintain employee and client information in Canada Life systems, including entering or updating banking information, updating employee and client contact information, and entering invoice data for payment
• Investigate mail that has been returned to sender and resend the mail as appropriate
• Manage the distribution of files requested from the Records Centre
• Other administrative duties as assigned

Administrative Assistant, Bilingual

Bilingual

• Manage inbound and outbound calls to collect medical information
• Responsible for processing requests
• Respond to calls promptly and professionally
• Maintain performance standards such as productivity, quality, and adherence to schedules

Bilingual Customer Service Representative

Full-stack Engineer

• Work within an agile, team-oriented environment to support, maintain, and enhance software applications
• Participate in phases of the software lifecycle, including: Design and development, Integration and testing, Deployment and transition to production, Maintenance and production support
• Troubleshoot application issues and contribute to root-cause analysis and permanent solutions
• Collaborate with developers, analysts, architects, and business partners
• Perform functional and technical testing to ensure quality and compatibility
• Use version control, collaboration, and issue-tracking tools as part of daily work
• Apply learning from your academic experience to real-world technical and process improvements

Software Developer, Student Position

Systems Engineer

• Support the analysis of business processes, systems, and data to identify opportunities for improvement
• Work with business partners, technical teams, and stakeholders to gather, document, and validate requirements
• Assist in translating business needs into functional requirements, user stories, or solution outlines
• Contribute to the development of presentations, documentation, and visual artifacts to communicate insights and recommendations
• Support project and initiative delivery through research, analysis, testing, and coordination activities
• Participate in solution design, testing, and implementation support as needed
• Assist with data analysis and reporting to support decision-making
• Apply continuous improvement thinking to processes, tools, and ways of working

Business Systems Analyst, Student Position

Customer Support

• Communicate with applicants in English
• Handle inbound and outbound calls to obtain medical information from applicants
• Responsible for processing applications
• Process requests for additional information from underwriters
• Respond to calls in a timely and professional manner
• Maintain performance standards such productivity, quality, and schedule adherence

Customer Service Representative, Bilingual

• Develop clear and concise activation plans for initiatives focused on technology, process changes and value proposition enhancements.
• Collaborate with Marketing, Communications and Creative Services teams to build and deliver key tactics, communications and collateral pieces across a variety of media.
• Partner with the sales team and other engagement teams to ensure adoption and success of new initiatives.
• Build partnerships across the organization in ideation, development, and implementation of strategies to improve the way we communicate to advisors.
• Define customized approaches to key audiences, both internally and externally, ensuring that strategies and approaches align with the distinct needs and expectations of advisors, but with an eye to effectiveness and efficiency across the channels.

Manager, Market Activation – Advisor Engagement

Business Analyst

• Critical analysis of ways of working through BU tasks, projects and initiatives through effective stakeholder engagement to assess risk, determine viability and manage expectations to improve efficiency, productivity and achieve the objectives of the business
• Facilitate workshops, interviews, and working sessions to gather requirements and validate solutions.
• Identify, document, and prioritize functional and technical requirements across projects and initiatives.
• Contribute to enterprise architecture planning by assessing business structures and systems alignment.
• Analyze large data sets using tools such as Excel (including pivot tables) to uncover insights and support decision-making.
• Develop charts, tables, and other data visualizations to communicate findings effectively.
• Designing and implementing reporting and allocation strategies for data gathering, reviewing, and visualizing for BAU, project and initiatives
• Create financial models to evaluate business scenarios and support strategic planning.
• Support forecasting, budgeting, and variance analysis to guide financial and operational decisions.
• Provides a combination of guiding, facilitation and design of test plans and criteria for acceptance testing of system changes, ensuring that overall testing effort represents business and system requirements
• Conducts research and utilizes data, relationships and industry trends to make informed decisions and recommendations

Senior Business Analyst – Wealth Systems Support

Director

• Provide strategic leadership and operational oversight for Disability Management Services Offices (DMSOs)
• Ensure high standards of disability claims adjudication and case management are consistently achieved
• Lead the implementation and execution of best practices across the DMSO
• Oversee the delivery of the Disability Intervention Services program
• Monitor and manage operational metrics including productivity, service quality, speed, and claims cost
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency
• Provide leadership, coaching, and performance management to the DMSO team
• Partner with internal teams to support client relationships and service delivery
• Manage financial risk through oversight of claims cost and reserve reporting
• Represent the DMSO in client meetings, addressing service concerns and identifying opportunities for enhanced service
• Participate in national projects and pilots aimed at improving disability management practices and customer value

Director, Disability Management Services

• Assurer un leadership stratégique et une supervision opérationnelle
• Veiller à la conformité des normes de service
• Stimuler le rendement des BGAI
• Collaborer avec les équipes internes
• Gérer le risque financier

Directrice générale – Bureaux de gestion de l'assurance invalidité

• Ensure all solutions meet security and risk standards and comply with regulatory requirements as documented
• Ensure all functional and non-functional requirements are met and measurable in all environments
• Execute on the DevOps framework as defined by the Principal DevOps Engineering Specialist
• Proactively identify areas of friction in current deployment processes and drive technical solution to remove impediments
• Migrate existing services to new and existing digital stacks, while managing solutions by monitoring systems and events to avoid costly downtime
• Ensure technology capabilities align with current and future business needs
• Ensure alignment and adherence to enterprise technology, vendor management, and risk standards
• Respond to critical and non-critical incidents based on priority and level of complexity
• Work to validate and triage issues, and resolve where applicable
• Manage ticket process from start to finish, interacting with other teams as necessary to identify and implement potential solutions