Technical OCM Manager
Canada Life
full-time
Posted on:
Location Type: Office
Location: Toronto • Canada
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Salary
💰 CA$107,800 - CA$157,800 per year
About the role
- Develop and execute structured change management strategies that support adoption of engineering, technology, and operational initiatives.
- Lead the identification, documentation, and communication of technology strategy, standards, processes, and roadmaps in partnership with Leadership, Product Owners, SMEs, and cross-functional partners.
- Act as a communications hub for the team -drafting newsletters, executive updates, milestone announcements, and structured documents that translate technical projects into clear, engaging narratives.
- Facilitate planning, prioritization, and roadmap sessions across engineering functions; gather and synthesize data to inform direction and alignment.
- Build and manage communication and adoption plans to minimize resistance, improve awareness, and maximize employee engagement.
- Develop process documentation, playbooks, change-impact assessments, and stakeholder engagement materials.
- Define and track adoption, readiness, and engagement metrics to measure change effectiveness and identify areas for enhancement.
- Collaborate closely with Learning & Development, Corporate Communications, HR, and other partners to ensure consistent messaging and seamless end‑to‑end change experiences.
- Promote continuous improvement by introducing best practices in technical change management, communication design, and organizational engagement.
Requirements
- Degree in a technology, engineering, or related field—or equivalent experience.
- 5+ years of experience in organizational change management, technology transformation, engineering communications, or related roles.
- Strong technical acumen and the ability to understand and communicate complex engineering concepts.
- Exceptional written and verbal communication skills; able to craft compelling, structured, visually engaging content.
- Confidence working with senior leaders, Product Owners, SMEs, and cross-functional teams across levels.
- Proven experience facilitating strategy, planning, or roadmap discussions.
- Highly organized and self-driven, with the ability to navigate ambiguity and manage multiple initiatives simultaneously.
- Creative mindset with an eye for visual design and structured communication.
- Experience with OCM methodologies (e.g., PROSCI / ADKAR) is an asset.
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
organizational change managementtechnology transformationengineering communicationsprocess documentationchange-impact assessmentsadoption metricsreadiness metricsengagement metricsOCM methodologiesPROSCI
Soft Skills
written communicationverbal communicationstrategic facilitationorganizational skillsself-drivencreative mindsetvisual designnavigating ambiguityemployee engagementcollaboration