Calix

Human Resources

• Design, build, and maintain dashboards and reports to deliver actionable workforce insights
• Analyze trends across hiring, attrition, performance, and engagement to inform talent decisions
• Translate data into meaningful insights that help drive business outcomes
• Partner with front-line leadership, T&C BPs, and Centers of Excellence (COEs) to support talent initiatives
• Support core T&C programs through reporting, email reminders, and general program execution to ensure a smooth rollout (performance management, talent reviews, workforce planning)
• Help standardize reporting and processes to improve efficiency and scalability
• Contribute to continuous improvement initiatives across T&C
• Leverage AI and analytics tools to enhance reporting and automate manual processes
• Explore new tools and methods to improve how T&C delivers value
• Support innovation efforts to modernize HR through data and technology

Human Resources Graduate Trainee

Director

• Serve as a trusted advisor to senior Product leaders, aligning talent and culture strategies to business priorities
• Lead organizational design initiatives, role clarity, and operating model evolution
• Drive strategic workforce planning, succession planning, and leadership capability development
• Leverage AI-powered tools and analytics to identify trends in hiring, performance, retention, and engagement
• Coach senior leaders on performance, engagement, and team effectiveness
• Champion a high-performance, inclusive, and transparent culture aligned with Calix values

Director, Talent – Culture

Systems Engineer

• Provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
• Take ownership in driving and solving customer technical product issues.
• Create technical documentation to aid in knowledge sharing for both internal and external audiences.
• Provide customer perspective cross functionally across internal teams, including Executive level.
• Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.

Senior Systems Engineer – Technical Support

Sales Engineer

• Manage assigned T2 Major Accounts to foster ongoing business relationships and support revenue growth.
• Proactively identify and cultivate new opportunities within assigned accounts, expanding market reach and driving incremental revenue.
• Establish long-term trusted relationships with key stakeholders, including technical staff and senior management.
• Architect and deliver network and cloud solution designs leveraging a broad portfolio of technologies, using a consultative approach to align solutions with client business requirements and desired outcomes.
• Lead the design and implementation of advanced solutions for customer engagement, network analytics, and operational automation, including AI-driven initiatives where applicable.
• Integrate cloud SaaS offerings with customer BSS/OSS environments, ensuring seamless automation and operational efficiency.
• Assist customers in configuration and testing of hardware and software platforms in lab, field trials, and production networks, guiding on technical best practices.
• Deliver technical presentations and demonstrations to client technical staff and senior management, including C-level executives.
• Support the preparation and response process for RFIs and RFPs.
• Collaborate with cross-functional teams on continuous product, education, training, testing, and demonstration enhancements.
• Partner closely with Sales to deliver technical sales-oriented presentations and support strategic account planning.
• Contribute to the development and refinement of solution playbooks, interop guides, and best practices for T2 Major Accounts.

Senior Sales Engineer – Major Accounts

QA Automation Engineer

• Perform manual and/or automated testing of voice protocols on ONTs, OLTs, and modems
• Develop and maintain test scripts using Python, Robot Framework, or Abacus
• Write test cases, prepare test plans, and execute regression and release testing
• Debug and validate issues in collaboration with development teams
• Contributes to continuous improvement of test processes and tools
• Validate voice protocol implementations on ONTs, OLTs, and modems
• Testing legacy telephony, and cable modem technologies
• Develop and maintain test scripts using test automation frameworks
• Use tools like Ameritec Fortissimo, Abacus, Spirent Test Center, and Wireshark
• Write test plans and execute test cases
• Reproduce customer-reported issues in lab environments

Voice Test Automation Engineer

Full-stack Engineer

• Design, provision, and manage Apache Kafka clusters (self-managed on GCP/AWS or via Confluent Platform / MSK).
• Configure and tune brokers, ZooKeeper/KRaft, topics, partitions, replication factors, and retention policies for high throughput and low latency.
• Perform cluster upgrades, rolling restarts, and broker replacements with zero downtime.
• Implement and manage Kafka Connect pipelines for data ingestion and egress across heterogeneous systems.
• Administer Kafka Streams and ksqlDB deployments for real-time stream processing workloads.
• Maintain Schema Registry and enforce schema governance standards across teams.
• Define and track SLIs/SLOs for consumer lag, throughput, end-to-end latency, and broker health.
• Design and implement cloud infrastructure using IaC – Terraform
• Build automated deployment pipelines for Kafka configuration changes using GitOps workflows (ArgoCD, Flux).
• Create self-service tooling and runbooks to reduce toil for development teams.
• Automate topic provisioning, ACL management, and schema registration via APIs and CLI tooling.
• Integrate tools like GitLab CI/CD, or Cloud Build for automated testing and deployment.
• Ensure seamless integration of data pipelines with other GCP services like Big Query, Cloud Storage.
• Monitor and Optimize performance, reliability, and cost of Kafka and streaming pipelines
• Implement security best practices for GCP resources, including IAM policies, encryption, and network security.
• Ensure Observability is an integral part of the infrastructure platforms and provides adequate visibility about their health, utilization, and cost.
• Collaborate extensively with cross functional teams to understand their requirements; educate them through documentation/trainings and improve the adoption of the platforms/tools.

Staff Software Engineer – Cloud Platform, Kafka

Events

• Execute assigned events and trade shows end-to-end with a world-class standard of execution, including booth selection, F&B ordering, vendor coordination, event supply procurement, on-site setup and execution, budget tracking, and post-event analysis.
• Oversee on-site event logistics with extreme attention to detail, ensuring seamless, on-schedule execution at the highest level of performance.
• Coordinate key logistics, including venue selection, audiovisual needs, transportation, and hotel room blocks, delivering outstanding event experiences.
• Develop and manage run-of-show, event schedules, and timelines with precision and attention to detail.
• Manage event registration and ticketing, including attendee lists and RSVPs, ensuring accuracy and a high-quality attendee experience.
• Utilize online event management platforms (e.g., Cvent) and internal software tracking systems to manage registration, communications, and event logistics.
• Place and track event supply orders through warehouse and inventory systems to ensure timely delivery and on-site readiness.
• Manage multiple concurrent events with competing priorities and deadlines.
• Partner cross-functionally with internal stakeholders to align event strategy with target attendee personas and event objectives.
• Support contract negotiation and coordination with venues, vendors, and suppliers as needed.
• Serve as the primary point of contact for event-related communications across key stakeholders.
• Build and maintain strong working relationships and collaboration with external vendors and strategic partners.
• Track event budgets in real time, ensuring all expenses are accurately recorded and aligned to approved spend.
• Create and manage purchase orders (POs), process invoices, and coordinate timely vendor payments.
• Reconcile event expenses, including vendor invoices, credit card charges, and internal expense reports.
• Maintain detailed budget trackers and financial documentation for each event.
• Flag budget variances early and ensure alignment to pre-approved financial targets.
• Drive post-event ROI measurement and attribution, including lead tracking, pipeline impact, and engagement metrics.
• Collect and analyze attendee feedback and performance data to evaluate overall event success.
• Create post-event recaps and reports, highlighting key insights, outcomes, and recommendations.
• Ensure timely follow-up and lead handoff to sales, with clear tracking of next steps and outcomes.

Senior Trade Show & Event Manager

Marketing

• Set and own solution‑level positioning and messaging strategy for Calix offerings targeted at Tier 1 & Tier 2 service providers.
• Define differentiated solution narratives that align Calix capabilities to Tier 1 & 2 priorities, including scale, operational efficiency, service velocity, platform alignment, and long‑term ROI.
• Serve as the executive solution marketing leader for larger account pursuits, including strategic account initiatives, C‑suite briefings, analyst engagements, and major RFPs.
• Ensure consistency, quality, and strategic alignment of solution messaging across teams, regions, and customer engagements.
• Lead coverage of the full Tier 1 decision‑maker ecosystem, including Network Engineering, Architecture, Operations, Product, IT/OSS/BSS, Security, Procurement, Finance, and Executive Leadership.
• Establish persona frameworks and value stories that guide how technical depth is translated into business and executive impact.
• Review, guide, and elevate executive‑level and technical solution materials developed by the team.
• Lead the team to design and execute account‑based and field marketing programs that effectively engage Tier 1 & Tier 2 decision makers.
• Partner with Sales, Strategic Accounts, Sales Engineering, and Marketing to align solution messaging with account strategies and pipeline priorities.
• Act as an escalation point and strategic advisor for critical Tier 1 customer engagements.
• Model deep technical credibility while ensuring messaging remains outcome‑driven and business‑relevant.
• Guide the team in reflecting real‑world Tier 1 evaluation, procurement, and deployment processes within solution narratives.
• Own Tier 1 & 2 solution marketing contributions to new product and solution launches.
• Ensure structured market feedback from Tier 1 & 2 engagements informs product strategy, roadmap decisions, and investment priorities.
• Coach and develop solution marketers, building depth in technical fluency, storytelling, and executive engagement.

Senior Director, Tier 1, Tier 2 CSP Marketing

Product Marketing

• Responsible for all solution positioning and marketing programs for Calix Access Solution and Calix Subscriber Solution portfolios.
• Lead and align their Product Marketing team to work within a matrix organization supporting multiple GTM teams delivering market-specific strategic offers.
• Own the solution positioning and content creation to drive access and subscriber solution growth in MSP/MDU markets and with large service providers with multi-vendor networks within North America and growth markets globally.
• Responsible for new product introduction (NPI) and release marketing, establishing strategic communication and enablement efforts surrounding the release of new products and features or updates to existing product.
• Work closely with key stakeholders in Sales, Success, Commercial Strategy, and Product teams.
• Engage customers through 1:1 meetings, speaking engagements, and executive briefings.
• Work closely with Calix executives to create compelling narratives and presentations that reinforce strategic goals.
• Collaborate with the Product and Commercial Strategy teams to synthesize customer, market, and competitive feedback into structured input to the Calix product lifecycle.
• Collaborate with Field Marketing and GTM teams to align solution strategy to marketing campaigns, sales enablement, events, communications channels, and customer listening activities.
• Collaborate with content strategists to create compelling marketing collateral, including webpages, solution briefs, white papers, blogs, and customer presentations.

Senior Director – Access and Subscriber Network Product Marketing

• Responsible for strategic solution positioning and messaging-aligned marketing content for Calix Agent Workforce Cloud.
• Lead and align their Product Marketing team to work within a matrix organization supporting multiple GTM teams delivering market-specific strategic offers.
• Own the solution positioning and content creation to drive Agent Workforce Cloud growth in MSP/MDU markets and with large service providers with multi-vendor networks within North America and growth markets globally.
• Responsible for new product introduction (NPI) and release marketing, establishing strategic communication and enablement efforts surrounding the release of new products and features or updates to existing product.
• Work closely with key stakeholders in Sales, Success, Commercial Strategy, and Product teams.
• Engage customers through 1:1 meetings, speaking engagements, and executive briefings.
• Work closely with Calix executives to create compelling narratives and presentations that reinforce strategic goals.
• Collaborate with the Product and Commercial Strategy teams to synthesize customer, market, and competitive feedback into structured input to the Calix product lifecycle.
• Collaborate with Field Marketing and GTM teams to align solution strategy to marketing campaigns, sales enablement, events, communications channels, and customer listening activities.
• Collaborate with content strategists to create compelling marketing collateral, including webpages, solution briefs, white papers, blogs, and customer presentations.

Senior Director, Agent Workforce Cloud

• Responsible for all solution positioning message-aligned content for SmartLife services, acting as subject matter expert for the extended GTM marketing team.
• Lead and align their Product Marketing team to work within a matrix organization supporting multiple GTM teams delivering market-specific strategic offers.
• Own the solution positioning and content creation to drive SmartLife growth in MSP/MDU markets and with large service providers with multi-vendor networks within North America and growth markets globally.
• Responsible for new product introduction (NPI) and release marketing, establishing strategic communication and enablement efforts surrounding the release of new products and features or updates to existing product.
• Work closely with key stakeholders in Sales, Success, Commercial Strategy, and Product teams.
• Engage customers through 1:1 meetings, speaking engagements, and executive briefings.
• Work closely with Calix executives to create compelling narratives and presentations that reinforce strategic goals.
• Collaborate with the Product and Commercial Strategy teams to synthesize customer, market, and competitive feedback into structured input to the Calix product lifecycle.
• Collaborate with Field Marketing and GTM teams to align solution strategy to marketing campaigns, sales enablement, events, communications channels, and customer listening activities.
• Collaborate with content strategists to create compelling marketing collateral, including webpages, solution briefs, white papers, blogs, and customer presentations.

Director, Product Marketing – SmartLife Managed Services

Consultant

• Architect and implement end‑to‑end SaaS onboarding solutions using REST/JSON APIs and ETL workflows
• Translate customer business requirements into executable technical plans, dependencies, and delivery milestones
• Serve as a trusted advisor to customers, conducting regular check‑ins and proactively identifying risks, optimization opportunities, and value realization
• Proactively identify, assess, and mitigate delivery risks, managing escalations through resolution
• Partner with Delivery Teams, Project Managers, Broadband Service Providers, and OSS/BSS vendors to Ensure timely and successful implementations
• Collaborate cross‑functionally with Product, Engineering, Sales, Services, and Success teams on implementations, testing, and internal initiatives
• Develop and maintain high‑quality technical documentation, playbooks, and knowledge base content
• Report on key performance indicators (KPIs), project status, and outcomes to stakeholders
• Ensure all customer solutions comply with security, privacy, and regulatory requirements

Senior Cloud Solution Consultant

DevOps Engineer

• Assist in monitoring and maintaining reliability of cloud‑based services and platforms.
• Support day‑to‑day SRE operations including incident investigation, root cause analysis, and post‑incident documentation.
• Participate in 24/7 rotational shift coverage, under supervision, to support monitoring, alert triage, and operational readiness.
• Help build and enhance automation tools and scripts using Python and Shell.
• Contribute to observability initiatives using metrics, logs, and traces (Grafana, Prometheus, etc.).
• Assist in managing and troubleshooting databases (relational and/or NoSQL) with guidance from senior engineers.
• Support reliability and performance analysis for Kafka or event‑streaming systems, including basic troubleshooting and monitoring.
• Work with Infrastructure‑as‑Code (Terraform) to provision and validate environments.
• Assist with CI/CD pipelines and environment deployments.
• Create and maintain runbooks, dashboards, and operational documentation.
• Collaborate with software engineers and platform teams to improve system resilience and scalability.

Site Reliability Engineering Intern

Cloud Engineer

• Design, implement, and manage Infrastructure as Code (IaC) using tools such as Terraform and Terragrunt.
• Implement solutions in container orchestration with Kubernetes (k8s).
• Implementing and supporting GCP technology stack services including computer engines, cloud storage, Kubernetes engine, Cloud functions, and more.
• Collaborate with development and operations teams to establish best practices for CI/CD and GitOps workflows.
• Monitor and optimize cloud infrastructure for performance, scalability, and cost-effectiveness.
• Stay up to date with the latest trends and technologies in cloud computing, IaC, and GitOps.

Cloud Engineer Intern – Cloud Platform

• Provide technical support for Calix Access products, such as routers, switches, and element management systems.
• Analyze, diagnose, and resolve network issues reported by customers and partners.
• Analyze outages - document per guidelines, communicate risks.
• Collaborate with other engineers, product managers, and calix vendors to identify root causes and solutions.
• Escalate complex or unresolved cases to the appropriate teams or experts.
• Meet SLAs and keep customers satisfied.
• Update Salesforce tickets continuously per Calix processes.
• Document case history, best practices, and troubleshooting guides.
• Contribute to the continuous improvement of processes and tools.
• Cover shifts based on business needs - comfortable to work in shifts including weekends.