Senior Systems Engineer – Technical Support

Calix

Senior Systems Engineer providing escalated technical support for Calix's cloud-first platform. Collaborating with internal teams and creating documentation to support enhancement initiatives.

Posted 5/28/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $90,000 - $172,500 per yearWebsite

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPerlPHPPythonSQLSwitchingTCP/IP

About the role

Key responsibilities & impact

Provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
Take ownership in driving and solving customer technical product issues.
Create technical documentation to aid in knowledge sharing for both internal and external audiences.
Provide customer perspective cross functionally across internal teams, including Executive level.
Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.

Requirements

What you’ll need

5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (Saas) Applications
Strong troubleshooting and problem-solving skills
Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement
BS/MS EE, CS, or equivalent study activity
Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices.
Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL
Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP
Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux

Benefits

Comp & perks

As a part of the total compensation package, this role may be eligible for a bonus.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingproblem-solvingNetflowIPFixTR-069RESTHTTPJSONSQLscripting

Soft Skills

ownershipcommunicationknowledge sharingcross-functional collaborationdecision making

Certifications

BS in Electrical EngineeringMS in Computer Science