Senior Director, Agent Workforce Cloud

Calix

Senior Director driving market expansion of Calix SaaS solutions in product marketing. Collaborating with teams to establish strategic offer positioning and customer engagement.

Posted 5/3/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $170,100 - $347,300 per yearWebsite

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Responsible for strategic solution positioning and messaging-aligned marketing content for Calix Agent Workforce Cloud.
Lead and align their Product Marketing team to work within a matrix organization supporting multiple GTM teams delivering market-specific strategic offers.
Own the solution positioning and content creation to drive Agent Workforce Cloud growth in MSP/MDU markets and with large service providers with multi-vendor networks within North America and growth markets globally.
Responsible for new product introduction (NPI) and release marketing, establishing strategic communication and enablement efforts surrounding the release of new products and features or updates to existing product.
Work closely with key stakeholders in Sales, Success, Commercial Strategy, and Product teams.
Engage customers through 1:1 meetings, speaking engagements, and executive briefings.
Work closely with Calix executives to create compelling narratives and presentations that reinforce strategic goals.
Collaborate with the Product and Commercial Strategy teams to synthesize customer, market, and competitive feedback into structured input to the Calix product lifecycle.
Collaborate with Field Marketing and GTM teams to align solution strategy to marketing campaigns, sales enablement, events, communications channels, and customer listening activities.
Collaborate with content strategists to create compelling marketing collateral, including webpages, solution briefs, white papers, blogs, and customer presentations.

Requirements

What you’ll need

Strong understanding of cloud-native SaaS offers and product marketing strategies
Experience with Artificial Intelligence (AI) architectures and how it will be applied to operations and service workflow automation.
Experience with network operations and workflow automation, OSS/BSS integration and ecosystems preferred.
Experience with Customer Success Software or Customer Service SaaS categories, specifically tailored for the telecommunications and broadband industry.
Familiarity with the Broadband Forum TR-369 User Service Platform (USP) preferred.
Experience with Marketing Automation Software or a Customer Engagement Platform (CEP), specifically tailored for the telecommunications and broadband industry preferred.
Experience working for or marketing solutions to broadband service providers preferred
10 years’ relevant solution or product marketing experience
Demonstrated track record of success in a fast paced, collaborative work environment where change is a constant underlying element of the marketplace.
Ability to initiate and drive programs forward while collaborating with cross-functional stakeholders.
Hands-on player/coach – personally developing compelling marketing assets and leading customer engagements while also building a cohesive team of senior product marketing managers and coaching them to greater individual and team success.
Ability to grasp and translate technical capabilities into clear benefits with a strong story narrative.
Thorough understanding of Go To Market (GTM) processes for hardware and software systems
Strong written communication and public speaking/presentation skills
Able to support periodic bursts of travel up to 20% of time

Benefits

Comp & perks

As a part of the total compensation package, this role may be eligible for a bonus.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud-native SaaSproduct marketing strategiesArtificial Intelligence (AI)network operationsworkflow automationOSS/BSS integrationCustomer Success SoftwareMarketing Automation SoftwareCustomer Engagement Platform (CEP)Go To Market (GTM) processes

Soft Skills

collaborative work environmentcross-functional collaborationstrong written communicationpublic speakingpresentation skillsability to drive programscoachingnarrative developmentstrategic communicationcustomer engagement