Buyers Edge Platform

Account Manager

• Assist with onboarding new clients: gather required information, populate systems and order guides, and coordinate internal resources.
• Maintain and update client order guides, product mappings, and SKU data to ensure accurate ordering and billing.
• Support Account Managers and Account Executives by preparing client reports, consolidating data, and summarizing insights for reviews and meetings.
• Monitor client accounts for issues (pricing discrepancies, missing invoices, short pays, mapping errors) and either resolve or escalate to the appropriate team.
• Process routine data tasks: data entry, spreadsheet cleanup, file imports/exports, and basic data normalization.
• Respond to client inquiries in a timely and professional manner (email/phone/teams), and coordinate follow-up actions with internal teams.
• Use CRM (e.g., Salesforce) to log activity, track requests, and update account information.
• Help manage claims and exceptions by collecting documentation, entering details, and tracking resolution progress.
• Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency.
• Contribute to continuous improvement by identifying repetitive tasks that can be automated or streamlined.
• Analyze market intel (e.g., USDA pricing, weather impacts) to provide insights to clients and internal teams.
• Identify upsell/cross-sell opportunities by analyzing client purchasing history and market data.

Associate Account Manager

Business Development Rep

• Contacting potential clients to establish rapport and arrange meetings, conduct intro/follow-up calls and hold face to face meetings, and produce paperwork for signature
• Schedule and run webinars
• Research prospective accounts in targeted markets; identify, pursue, and qualify good, new leads
• Follow through to a successful agreement
• Understand the target markets, including industry, company, project, company contacts, and which market strategies can be used to attract clients
• Increase the value of current customers while attracting new ones
• Find and develop new markets and improve sales
• Attend conferences, meetings, and industry events
• Collaborate with support and sales teams to ensure that requirements are met
• Maintain relationships with current clients and identify new prospects within the area you have been assigned
• Develop quotes and proposals for clients
• Develop goals and ensure they are met
• Major focus will be new business for all sectors of the platform
• Keeps all potential and current client/lead information current using CRM.
• Makes sure sufficient research is done before engaging
• Takes potential new clients through paperwork, in an effort to expedite the close; organize and submit paperwork

Business Development Director

Product Designer

• Set the strategic UX direction for Back Office as a platform, ensuring our accounting, payroll, inventory, food cost, and AP modules feel like a cohesive product—not disconnected tools.
• Think holistically about the product vision: envision how different modules connect, where data flows between systems, and how users move across workflows to run their entire restaurant operation.
• Evolve and scale our design system to handle enterprise complexity: establish patterns for multi-location hierarchies, role-based permissions, bulk operations, complex data tables, and integration states.
• Partner with product and engineering leadership to shape product strategy and roadmap, bringing design thinking to decisions about how we expand our platform and serve enterprise customers.
• Identify systemic design challenges across the platform: inconsistent navigation patterns, duplicative workflows, gaps in the information architecture, and propose scalable solutions.
• Establish design standards and best practices for enterprise B2B software that our team can apply across modules: how we handle errors, design for different user roles, present financial data, and guide users through complex workflows.
• Drive clarity when product direction is ambiguous: independently frame problems about how modules should interconnect, define what "platform thinking" means for Back Office, and create alignment across teams.
• Lead cross-functional initiatives that span multiple product areas: designing for multilocation rollups, creating unified reporting across modules, or establishing how integrations should surface in the product.
• Use data and research at scale to understand patterns across different restaurant segments (single-unit, franchise, enterprise), user roles (owner, accountant, manager), and use cases.
• Improve design system documentation and governance, making it easy for designers and engineers to build consistently and efficiently across our growing product.
• Influence outcomes beyond your direct work: raise design quality across all modules, improve collaboration between design and engineering, and establish processes that scale as the team grows.
• Develop and mentor senior designers, helping them think more strategically about enterprise software, systems design, and how to balance user needs with technical complexity.
• Represent design in strategic discussions with product, engineering, and business leadership—advocating for coherent user experiences and long-term design quality as we scale.
• Anticipate technical and organizational challenges in enterprise software: multitenancy, data migration, permission models, integration failures—and address them proactively through design.
• Collaborate across the broader BEP product ecosystem, identifying opportunities to create consistency or share components across Back Office and other platform products.

Staff Product Designer

Accounting Manager

• The Accounting Manager is responsible for managing day-to-day accounting operations for assigned clients, ensuring accurate and timely financial reporting, consistent execution of processes, and strong client communication.
• This role serves as the primary reviewer and workflow owner, operating within established Dine standards while building a strong understanding of the financial impact of client operations.
• The Accounting Manager is responsible for identifying issues, maintaining process discipline, and ensuring all work is completed accurately and efficiently.

Graphics Designer

• Design and produce high-quality visual assets for digital, social, email, presentations, sales materials, and web, ensuring brand consistency and channel optimization using Adobe Creative Suite and Figma.
• Develop creative concepts and mockups informed by briefs, brand guidelines, and marketing objectives.
• Manage multiple design projects end-to-end, from concept to delivery, including asset library maintenance and version control.
• Collaborate effectively with marketing, product, and business teams; present concepts and incorporate feedback to meet business goals.
• Analyze design briefs, research trends, and utilize data/feedback to refine designs and troubleshoot technical issues.
• Proactively own projects, identify process improvements, and ensure timely delivery of high-quality work.
• Stay current on design trends and tools, adapting quickly to shifting priorities and new software.

Junior Graphic Designer

Graphic Design Specialist

Operations

• Lead technical execution for the Reach team: the Manager, Program and Partnerships owns external relationships, prioritization, and strategy; this role owns the systems, data pipelines, integrations, and automations that make the product run day-to-day.
• Partner with the Manager, Program and Partnerships daily to translate product decisions into operational reality—scoping build effort, flagging technical constraints, and owning delivery of the infrastructure.
• Coordinate with the Salesforce team to configure and maintain Salesforce for Reach workflows: build custom objects, fields, page layouts, validation rules, flows, and reports that support campaign setup, merchant onboarding, and billing tracking.
• Own the Reach data model in Salesforce; ensure campaign records, merchant accounts, and offer data are accurate, complete, and integrated with downstream systems.
• Own the operational relationship with data partners: monitor daily pipeline health, validate inbound campaign and transaction data, and ensure offer activations, redemptions, and settlement records are flowing accurately.
• Execute the end-to-end campaign workflow—offer configuration, data submission to publisher systems, activation confirmation, live monitoring, and campaign closure—with automated QC checks at each stage to catch errors before they reach production.
• Build and maintain the operational tooling (scripts, automations, dashboard alerts) that supports the PM and account teams in tracking campaign status and resolving issues quickly.
• Build and operate the merchant onboarding workflow: data intake, Salesforce provisioning, merchant setup, and offer configuration—with automated validation and status tracking to minimize manual steps and reduce time-to-first campaign.
• Build and maintain Metabase (or equivalent) dashboards that give the PM, Sales, and Account teams self-service visibility into campaign performance, diner acquisition, offer redemption rates, and incremental spend.
• Write and maintain SQL queries against Dinova’s data warehouse to power reporting pipelines; use Python scripts and AI tools to automate report generation and flag anomalies without manual intervention.
• Build automated reconciliation processes that match card-network and transaction data against billing records, flag discrepancies, and generate invoices for performance-based fees with minimal manual handling.
• Use AI coding tools daily to write, debug, and maintain Python scripts, generate Salesforce configurations, build SQL queries, and accelerate API integration work; AI is a core part of how this role gets work done, not an optional enhancement.
• Document and share reusable AI-assisted workflows and automations across the Reach team so that operational tooling improves continuously without accumulating manual overhead.
• Coordinate with Sales, Account Management, Finance, IT, and Operations to build and maintain the processes and systems each team depends on to support Reach—acting as the operational infrastructure layer that connects the PM’s strategy to execution across the organization.

Systems Operations Manager

Technical Program Manager

• Lead technical execution for the Reach team: the Manager, Program and Partnerships owns external relationships, prioritization, and strategy; this role owns the systems, data pipelines, integrations, and automations that make the product run day-to-day.
• Partner with the Manager, Program and Partnerships daily to translate product decisions into operational reality—scoping build effort, flagging technical constraints, and owning delivery of the infrastructure
• Coordinate with the Salesforce team to configure and maintain Salesforce for Reach workflows: build custom objects, fields, page layouts, validation rules, flows, and reports that support campaign setup, merchant onboarding, and billing tracking.
• Own the Reach data model in Salesforce; ensure campaign records, merchant accounts, and offer data are accurate, complete, and integrated with downstream systems.
• Own the operational relationship with data partners: monitor daily pipeline health, validate inbound campaign and transaction data, and ensure offer activations, redemptions, and settlement records are flowing accurately.
• Build and maintain error alerting and automated data validation checks so that pipeline failures or silent data gaps are caught before they affect campaign performance or billing; own investigation and resolution of data discrepancies.
• Execute the end-to-end campaign workflow—offer configuration, data submission to publisher systems, activation confirmation, live monitoring, and campaign closure—with automated QC checks at each stage to catch errors before they reach production.
• Build and maintain the operational tooling (scripts, automations, dashboard alerts) that supports the PM and account teams in tracking campaign status and resolving issues quickly.
• Build and operate the merchant onboarding workflow: data intake, Salesforce provisioning, merchant setup, and offer configuration—with automated validation and status tracking to minimize manual steps and reduce time-to-first campaign.
• Build and maintain Metabase (or equivalent) dashboards that give the PM, Sales, and Account teams self-service visibility into campaign performance, diner acquisition, offer redemption rates, and incremental spend.
• Write and maintain SQL queries against Dinova’s data warehouse to power reporting pipelines; use Python scripts and AI tools to automate report generation and flag anomalies without manual intervention.
• Build automated reconciliation processes that match card-network and transaction data against billing records, flag discrepancies, and generate invoices for performance-based fees with minimal manual handling.
• Use AI coding tools daily to write, debug, and maintain Python scripts, generate Salesforce configurations, build SQL queries, and accelerate API integration work; AI is a core part of how this role gets work done, not an optional enhancement.
• Document and share reusable AI-assisted workflows and automations across the Reach team so that operational tooling improves continuously without accumulating manual overhead.
• Coordinate with Sales, Account Management, Finance, IT, and Operations to build and maintain the processes and systems each team depends on to support Reach—acting as the operational infrastructure layer that connects the PM’s strategy to execution across the organization.

Technical Operations Manager, Reach Platform

• Support Dinova account managers with restaurant partners participating in the card-linked marketing program, ensuring strong, productive relationships throughout the partner lifecycle.
• Collaborate with partners to understand their business objectives, seasonal priorities, and unique marketing needs, translating those into effective card-linked offer strategies.
• Manage ongoing communication with partners regarding program performance, campaign results, and optimization recommendations.
• Coordinate with card-linking platform vendors and data partners to ensure seamless program delivery and resolve technical or operational issues.
• Develop and maintain sales collateral, pitch decks, one-pagers, case studies, and FAQ documents that clearly communicate the card-linked program’s value proposition to prospective and current partners.
• Create and update account management toolkits including onboarding guides, campaign playbooks, performance reporting templates, and troubleshooting resources.
• Act as a subject matter expert for internal sales and account management teams, joining calls, presentations, and strategy sessions to help articulate program capabilities, address partner questions, and close opportunities.
• Conduct training sessions and develop reference materials so that sales and account teams can confidently discuss the program independently.
• Design card-linked marketing campaigns tailored to individual restaurant partners, working within the technical constraints and capabilities of the card-linking platform.
• Identify creative solutions when partners have unique or complex marketing needs that don’t fit standard program templates, collaborating with product and engineering teams as needed to explore workarounds or feature requests.
• Develop a deep understanding of the card-linking platform’s technical parameters—including offer structures, targeting logic, redemption mechanics, and reporting capabilities—to maximize campaign effectiveness.
• Stay current on card-linking industry trends, competitor programs, and emerging capabilities to continuously improve campaign design and partner outcomes.
• Assist with partner-facing issues related to campaign setup, offer delivery, transaction matching, reporting discrepancies, and billing questions.
• Coordinate with product operations to diagnose and resolve operational issues in a timely manner.
• Document recurring issues and contribute to process improvements, knowledge base articles, and standard operating procedures to reduce future friction.
• Monitor program health metrics and proactively identify risks or opportunities for improvement across the partner portfolio.

Manager, Card-Linked Programs – Partnerships

• Increase visibility across integration work
• Track deadlines tied to onboarding and integration requests
• Ensure milestone tracking and ownership are clearly defined in Jira
• Provide structured reporting on workflow status and integration risk
• Design AI-enabled operational improvements
• Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing
• Develop automation rules and AI workflows to reduce manual ticket management
• Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system
• Collaborate with technical leadership to continuously improve operational automation
• Operational failure pattern prevention
• Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations
• Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors
• Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues
• Maintain a catalog of common integration failure patterns and the controls implemented to prevent them
• Improve communication discipline
• Ensure consistent first-response acknowledgement for incoming tickets
• Maintain clear documentation and status updates inside Jira and across Jira instances
• Provide stakeholders visibility before issues escalate

Technical Operations – Integration Workflow Specialist

Pricing Analyst

• Prepare pre-sale comparison work and conduct Pricing analysis to support Sales, Clients, and internal stakeholders
• Assist in providing recommendations to improve Pricing outcomes, including contract alignment, freight considerations, and Distributor coordination
• Support ongoing reporting cadence and complete ad-hoc analysis requests as assigned across the Fresh Division
• Support RFP Pricing efforts and utilize the Fresh Back Office, Tableau, Excel, and other BI Tools to extract, validate, and analyze Pricing data
• Validate data inputs for comps and reporting outputs, escalating discrepancies to the Pricing Manager as needed
• Coordinate with internal stakeholders and Distributors to gather required inputs for comps and reporting
• Maintain consistency of methodology and documentation across comps and analytical outputs

Pricing Strategy Analyst

• Develop and execute a strategic partnerships roadmap focused on co-brand, private-label card programs to expand the usage and adoption of MyDinova loyalty platform.
• Identify and pursue partnership opportunities with credit card companies, travel providers and restaurant technology platforms, with a specific focus on growing MyDinova loyalty program adoption.
• Conduct competitive analysis of the credit card rewards landscape, loyalty platforms and corporate card partnership trends to inform strategy and identify untapped opportunities within restaurant, catering and private dining.
• Source, negotiate, and close partnership agreements with issuing banks, card networks (Visa/Mastercard/Amex), processors, and retail chains.
• Lead end-to-end negotiations for partnership agreements, including revenue models, co-marketing initiatives, data-sharing protocols, and performance KPIs.
• Own commercial structure and economics for partnerships (fees, interchange share, revenue splits, subsidies, acquisition incentives).
• Structure complex deals, including joint ventures, integrations, co-branding opportunities, and referral programs.
• Build and nurture executive-level relationships with key stakeholders in credit card issuers, processors, and retail partners to ensure alignment and ongoing value delivery.
• Serve as the primary point of contact for key partners, fostering long-term relationships at the executive level.
• Manage ongoing partner relationships to ensure mutual success and identify opportunities for expansion, particularly leveraging the Buyers Edge Platform's extensive network.
• Work collaboratively with Dinova Product VP and leadership team on building and managing program launches: product requirements, technology integration, enrollment flows, loyalty linking, and marketing/co-op plans.
• Partner with Product, Engineering, Risk & Compliance, Legal, Marketing and Operations to ensure successful implementation and ongoing program health.
• Develop metrics and dashboards to track partnership performance, optimize underperforming deals, and report to senior leadership, aligning with Buyers Edge Platform's data-driven approach.
• Maintain deep knowledge of corporate credit card industry trends, restaurant technology and corporate travel market dynamics, with a keen understanding of how these intersect to bring best in class benefits to Dinova diners, restaurants, corporate card partners and corporations.
• Stay abreast of emerging trends, technologies, and best practices within the restaurant and corporate travel industry.
• Build, lead, and mentor a high-performing partnerships team; establish operational cadence, playbooks, and SLAs.
• Collaborate with Sales, Marketing, Product, Legal, and Finance teams to ensure seamless partner integration and execution, working closely with Dinova and Buyers Edge Platform stakeholders.
• Develop processes, tools, and best practices to scale partnership operations.

Director of Partnerships

QA Engineer

• Review and understand user requirements to ensure that requirements are testable. Develop test plans, test cases, and test scripts on multiple projects of varying size.
• Assess functionality, performance, reliability, and stability of the system through manual or automated testing.
• Validate that user expectations are achieved during the test process and verify that the finished configuration can support the user’s business process.
• Interact with our database and source code when applicable/needed.
• Collaborate closely with developers on testing results and issues found.

QA Analyst

Project Manager

• Serve as the primary project management resource for international operations, supporting strategic initiatives and special projects while fostering strong operational relationships across our international brands.
• Ensure seamless coordination between US-based teams and international entities, maintaining project discipline and stakeholder alignment as our international footprint continues to grow.
• Partner with International IT Architect on special projects and international-focused initiatives, providing project management expertise to drive successful outcomes.
• Maintain clear communication with international brand leadership and relevant stakeholders throughout project lifecycles.
• Build and maintain strong operational relationships with our international brands.
• Act as a liaison between international operations and US-based support functions, ensuring smooth collaboration across time zones and organizational boundaries.
• Own the end-to-end project management process for international initiatives—from intake and planning through execution and closure.
• Ensure projects stay on track, scope is managed effectively, and stakeholders remain informed.
• Provide project management guidance and support to international teams on initiatives that don't require dedicated project management resources.
• Maintain project documentation, standardize processes for international operations, and provide regular updates to leadership.
• Identify and escalate risks appropriately while fostering a culture of continuous improvement through project retrospectives.
• Support the integration of newly acquired international brands as international operations expand.

Project Manager – International Operations

Sales Operations Manager

• Develop strong and impactful relationships with brand leadership and operational leaders to improve current sales processes.
• Drive user adoption with new and existing employees in our current CRM by identifying business needs of various teams and work with operations to deliver actionable reporting.
• Work with operations teams to help improve upon data transparency for our sales teams, including but not limited to Data Collection, Campaign Tracking, Report Sharing, Pipeline review etc.
• Helps prioritize company initiatives and works with sales leadership on implementation and execution for those initiatives.
• Involved in the creation, oversight, and success of implementing new products/services into the sales playbooks for various sales verticals.
• Oversight of these new product implementations involves working with the brand leaders to understand budget impact, documenting, and sharing successes, and creating efficiencies with new workflows as the process matures.
• Serve as a primary touch point between various Sales and Operations leaders to improve communication and speed to deliverables.
• Work with Sales to develop and evolve current sales strategies to improve budget attainment and build predictability in results.
• Responsible for aspects of foundational and continuous learning programs for sales, including training content creation, coordination, creation and deployment
• Manages various sales enablement projects and coordinates sales enablement activities.
• Assist with operational leaders in a Risk Mitigation capacity as new strategies are implemented to understand ROI, cost of acquisition, and the overall health score of our several customer acquisition models.
• Work with new brands/services by implementing their offerings into the go to market strategies of existing sales verticals.
• Responsible for the overall effectiveness of brand integration via system adoption of employees, strategy adherence, and budget attainment.
• Oversee campaign management & process, working alongside Events & Marketing teams for tracking on Tradeshows and ROI.