Account Manager

Buyers Edge Platform

Account Manager responsible for customer retention and revenue growth at ArrowStream. Working with clients to enhance supply chain solutions within foodservice industry.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment
Owning customer communication on behalf of ArrowStream
Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.).
Maintain database and communicate important customer information
Lead and manage all preparation for client meetings, including on-site
Retain established standard for attrition for customer portfolio
Proactively review customer accounts to identify and pursue areas of opportunity to upsell
Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts.
Work with Customer Success to ensure seamless communication on escalated customer issues
Notify the Product team of enhancement requests that are priorities for customers and retention

Requirements

What you’ll need

Bachelor’s degree or related experience
5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus), software solutions related experience, project management experience
Competency in working with MS Office applications
Proficiency with Excel
CRM, Jira, and Customer Service Software
Ability to travel overnight a few nights/month

Benefits

Comp & perks

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessProject ManagementExcel Proficiency

Soft Skills

Customer Relationship DevelopmentCommunicationAdvocacy