Businessolver

Marketing

• First and foremost, bring ideas to the table. We heart trying new things!
• Execute and organize pre-funnel campaigns, programs, and events.
• Drive and create ongoing engagement strategies for the pre-funnel space.
• Own the content delivery and strategy across multiple channels that resonate with channel partners or prospects to create brand awareness, engagement, and intent.
• Lead the development and implementation of targeted marketing strategies and collaborate with cross-functional teams to drive revenue growth.
• Analyze and identify key prospect and customer pain points, buying patterns and business opportunities and maintain a sharp awareness of the competitor landscape.
• Manage and execute our key channel partner engagement programs and initiatives.
• Create content to nurture leads and create opportunities.
• Develop and execute data-driven lead nurture strategies across multiple channels.
• Forecast, measure and report on campaigns and programs, including data/reporting to measure prospect, channel partner, and client efforts.
• Contribute to ongoing pipeline build efforts and enable client retention and advocacy.
• Comfortable holding others accountable for keeping projects on track and meeting deadlines.
• Collaborate cross-functionally to understand the account portfolios, as well as prioritized and segmented accounts for optimal strategic execution.
• Ability to schedule deadlines in advance based on a project plan and needs of deliverable timelines.

Revenue Marketing Specialist

Events

• Support the Revenue Marketing team across a variety of areas – be key contact for several marketing projects and programs
• Deliver operational excellence and event success through detailed management and planning to help drive pipeline and increase sales opportunities
• Work with the Senior Lead, Events & Experiences, along with many members of the marketing team, to help successfully and creatively market and implement company events, conferences and tradeshows, webinars, speaking engagements, and community events
• Venue sourcing, selection, contracting & management
• Speaker coordination & scheduling
• Assist with internal & external promotion & marketing
• Registration website creation & management
• App creation & management
• Hotel rooming list coordination
• Transportation management
• Budget tracking and management
• Exhibitor/sponsor agreements, sponsorship benefits fulfillment, logistics, and post-event reporting
• Lead retrieval creation, management and post-event lead reporting
• Coordination of swag, deliveries & gifts
• Onsite/virtual support of logistics & event staff
• Updates & manages Events page on company website
• Management of requests for new events or sponsorships
• Researches and submits for speaking engagements at events or webinars
• Booth & exhibitor property management

Events Specialist

Project Manager

• Effectively onboard clients and new populations using agile, change management, process leadership, and acquisition team best practices.
• Create, maintain, and adjust work schedules in a persuasive and organized manner to keep the project on course.
• Exert strong influencing skills to support schedule adherence, task ownership, and timely completion of project deliverables.
• Communicate effectively with leaders, fellow Solvers, Clients, and Brokers using email, status updates, work schedules, meetings, and other appropriate channels.
• Identify, forecast, and address areas of risk through action plans, contingency plans, status updates, and escalation to provide and implement solutions.
• Meet KPI goals as established at BSC and in Quality and Improvement.
• Support project completion on time, within scope, and aligned to measurable objectives.
• Create a high-functioning project team environment by clarifying expectations, reinforcing ownership, and supporting timely decision-making.
• Use approved AI tools, including Microsoft Copilot where available, to improve efficiency in drafting project communications, summarizing meetings, organizing action items, and identifying potential gaps that require human review or follow-up.
• Generate and maintain documentation such as Standard Operating Procedures (SOPs), Client Delight Plans, meeting agendas/minutes/action plans, transition or handoff notes, risk/action logs, and acquisition-related tracking artifacts.
• Identify efficiency and effectiveness action plans based on capacity, work management, project data, and recurring risk themes.
• Lead work management and resource planning methods to show resource need, capacity, bottleneck, and efficiency opportunity reporting.
• Maintain project plans and project-related information in the work management system with accurate, timely, and actionable updates.
• Validate AI-assisted outputs for accuracy, completeness, tone, and appropriate use before sharing or relying on them for decision-making.
• Implement best-practice reports and action plans from other organizations, PMP, Scrum, and internal departments to strengthen acquisition team delivery.
• Prepare presentations, articles, blogs, or other materials that share learnings internally and externally as appropriate.
• Contribute to repeatable acquisition team playbooks, templates, and process improvements that support scalability and role progression.
• Support the growth of teammates by sharing knowledge, reinforcing standards, and providing input that helps the team complete client onboarding to BSC and Client standards.
• May perform other duties as assigned.

Project Manager I

Product Designer

• Work closely with product managers, developers, and cross-functional teams to iterate on designs and integrate feedback throughout the development cycle.
• Create wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and interactions for both web and mobile platforms.
• Lead the end-to-end design process from ideation to implementation, ensuring that solutions are both user-friendly and aligned with business goals.
• Contribute to and maintain a consistent design system that reflects Businessolver’s brand standards and enhances the overall user experience.
• Conduct user research, usability testing, and data analysis to identify pain points and opportunities for improvement. Develop personas, user journeys, and scenarios to inform design decisions.
• Leverage quantitative and qualitative data to drive design choices, validate concepts, and iterate on solutions.
• Provide guidance and mentorship to junior designers, fostering a collaborative and innovative design culture within the team.

Senior UX Designer

DevOps Engineer

• Perform daily support for applications and users
• Troubleshoot user issues, CICD pipelines, scripting issues, and cloud services
• Review system and application logs, and verify completion of automated processes
• Perform ongoing performance tuning, infrastructure upgrades, and resource optimization as required
• Work with project teams to document and deploy new projects
• Provision and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Research, develop, and implement innovative and where possible automated approaches for system administration tasks
• Maintain and contribute to our knowledge base and documentation
• Influence broader technology groups in adopting Cloud technologies, processes, and best practices
• Creative thinking and proposing solutions to grow our business by delighting our clients
• May perform other duties as assigned

DevOps Engineer II, AWS

Advocate

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

Employee Benefits Advocate

General

• Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.
• Responsible for timely and accurate service delivery and retaining a client book of business of supported by cross-functional direct reports across all CX services. (Total Rewards, Custom Communications, BOR communications support and/or Activation Paths)
• Ensures all content, designs and creative concepts for employee communications align to the overall brand, business goals, relationship strategy aligned to sales/renewals, etc. and goal outcomes for managed book of business.
• Lead and develop integrated communication strategy for new and existing clients considering goals across multiple products. Expand recommendations to consider industry trends and insights.
• Holds team accountable for achieving KPIs.
• Responsible for enabling the CX team members in driving the adoption of best practices and self-service tools across book of business such as Sofia, MyChoice Benefits App, decision support tools & overall optimization best practices.
• Outline, pitch, influence and implement new and innovative ideas to bring new services and creative solutions to our clients and prospective clients.
• Engage with the onboarding, operations and sales partners to identify pricing considerations for renewal and upsell opportunities, handle client escalations when applicable or own process and workflow between departments.
• Act as client escalation point for CX service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed. Activate sales, client services and onboarding as needed.
• Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date.
• Help manage project risks such as resource constraints or delayed timelines and develop mitigation plans.
• Participate in sales finalist meetings, engage in pricing and RFP responses, and partner with the sales team on prospect visits and scope of services presentation for clients with limited complexity.
• Manage and lead a team of cross-functional team members.
• Complies with all policies and standards
• May perform other duties as assigned

Senior Consumer Experience Strategist

Implementation Specialist

• Responsible for participating in all raw materials review and validation
• Responsible for ensuring system configuration is completed in accordance to requirements documentation
• Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements
• Complete self-QA on all system build work
• Establish and follow global process documentation and report any discrepancies in documentation
• Daily touch-base with necessary internal partners associated with current projects or tasks
• Accurately maintain capacity and productivity measurements through utilization of task updates
• Review open tasks daily; prioritize work and escalate when appropriate
• Address any escalated or global issues related to system build for clients
• Active participation in training sessions related to new system functionality and processes

Implementation Configuration Specialist

• Supervise a team of Member Advocates (phone agents) and Processors focusing on daily operations to include staffing, problem resolution, reporting and quality assurance
• Assist in the hiring, training and development of all new team members
• Handle and resolve escalated caller inquiries
• Assist with inbound and outbound calls during peak times to maintain services levels
• Assist with producing reports and providing statistical information to management as requested
• Conduct audits within the team to identify and implement workflow efficiencies
• Perform and oversee quality review feedback with team members
• Monitor workflow and department processes to improve call handling, system knowledge and communication skills, ensuring quality performance metrics are met
• Consult with management to improve effectiveness and efficiency of workflow and communicate trends and escalated issues as appropriate
• Ensure that all regulatory requirements are met and comply with internal policies and procedures

Member Services Team Lead

• Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings
• Leads discovery sessions that result in detailed business requirements for clients
• Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery
• Assesses and mitigates risk with scope of project discovery
• Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery
• Actively participates in business development and increases revenue opportunities
• Demonstrated initiative and drive within a fast-paced environment is required
• May perform other duties as assigned

Client SaaS Implementation Lead

IT Support

• Conduct weekly quality audits and communicate results to support training and development needs
• Serve as owner of one or more controls, reports, or audits
• Maintain and review process documentation to BSC standards
• Partner with Product Development teams to complete system testing and bug validations
• Identify process gaps and propose solutions
• Support client calls and inquiries when necessary
• Support our global partners and internal business operations teams with aided training and responses to inquiries
• Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
• Take accountability for entire process from receipt of work to resolution and closure
• 1st and 2nd level refund approvals
• Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed
• Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed

Audit Specialist I – COBRA, LOA, Retiree Benefit Administration Processing

Full-stack Engineer

• Implement defined components, small features, defect fixes, and service enhancements from design through deployment.
• Write secure, stable, testable, and maintainable code using current software engineering practices.
• Participate in code reviews, design discussions, sprint planning, and troubleshooting efforts.
• Create or maintain automated tests where practical and thoroughly validate delivered functionality.
• Document important design intent, operational notes, and technical assumptions for the software you change.
• Support production systems through monitoring, troubleshooting, incident response, and follow-up fixes as needed.
• Use approved AI-assisted development tools, where appropriate, to improve productivity in coding, testing, debugging, or documentation while retaining full ownership of output quality.
• Handle data and system access in accordance with Businessolver policies for security, privacy, and compliance.

Software Engineer

Sales

• Support the growth of Businessolver’s Agency by consulting with sales team, clients, and channel management team
• Engage clients in health and wellbeing strategy
• Market, assess and place Voluntary Benefits coverage for clients
• Communicate and partner with insurance companies and brokers
• Build and maintain relationships with clients and vendor partners
• Travel or visit insurance companies and clients as necessary