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Audit Specialist I – COBRA, LOA, Retiree Benefit Administration Processing
BusinessolverQuality Specialist managing audits and improving processes in benefit administration. Driving productivity and training needs while liaising between clients and internal teams at Businessolver.
About the role
Key responsibilities & impact- Conduct weekly quality audits and communicate results to support training and development needs
- Serve as owner of one or more controls, reports, or audits
- Maintain and review process documentation to BSC standards
- Partner with Product Development teams to complete system testing and bug validations
- Identify process gaps and propose solutions
- Support client calls and inquiries when necessary
- Support our global partners and internal business operations teams with aided training and responses to inquiries
- Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
- Take accountability for entire process from receipt of work to resolution and closure
- 1st and 2nd level refund approvals
- Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed
- Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints
- Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed
Requirements
What you’ll need- Bachelor’s degree or equivalent business experience
- Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services
- Benefit Administration experience strongly preferred
- Proven intermediate Excel knowledge
- Proactive problem solver - strong critical thinking & adaptable to change
- Process Documentation and Technical Writing experience a plus
- Experience Training Others Using Process Documentation
Benefits
Comp & perks- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AssuranceExcelProcess DocumentationTechnical WritingClient Benefits AdministrationBusiness OperationsSystem TestingBug ValidationRefund ApprovalsTraining Others
Soft Skills
Proactive Problem SolverCritical ThinkingAdaptabilityCommunicationAccountabilityCollaborationTrend IdentificationSupport ExpertiseClient LiaisonTraining and Development
Certifications
Bachelor’s Degree