Employee Benefits Advocate

Businessolver

Employee Benefits Advocate supporting clients with benefit enrollment via inbound calls. Join Businessolver for a meaningful role helping individuals navigate benefits options.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and compliance. Proficient in handling inbound calls and documenting inquiries while maintaining a positive and professional demeanor.

Highest-signal resume keywords

Customer Service ExperienceProblem SolvingPhone EtiquetteInterpersonal SkillsTechnology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResourcefulnessCreativityTeam PlayerAccountabilityCommunication Skills

Industry Keywords

Benefit AdministrationInsurance BrokerageInsurance ProviderService Center

About the role

Key responsibilities & impact

Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
Respond accurately and thoroughly to caller inquiries and document call detail accordingly
Must be a resourceful and creative problem solver who can work with members of the team to find solutions
Ensure compliance in all areas of processing, completing all transactions timely and accurately
Take accountability for entire process from receipt of work to resolution
Work under general supervision following established procedures

Requirements

What you’ll need

Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
Service Center and/or Customer Service Experience is Required
Strong customer-centric mindset
Must be comfortable with technology – we are a technology company!
Competitive, team player who strives for excellence
Strong interpersonal skills to find success in every opportunity
Exceptional phone etiquette and communication skills.