BT Group

Support Engineer

• Maintaining communication with both customers and resolvers (internal and external)
• Informing customers about the progress of ongoing resolutions and keeping them updated on the status of their issues
• Coordinating resolver teams, ensuring that the right resources are allocated and that the resolution process proceeds smoothly
• Tracking and following up on your assigned incidents to ensure they are resolved within the agreed timelines
• Intervening, when necessary, to accelerate the resolution process

Customer Service Technical Support Advisor, German

Events

• Engage shoppers at pop-up stands and events with EE Broadband offers.
• Turn conversations into sales by understanding customer needs and matching them with the right EE solutions.
• Work across multiple event locations, with all travel costs fully covered.
• Deliver exceptional customer service while achieving and exceeding your targets.
• Build trust and connection – making every customer feel valued, informed, and supported.
• Represent the EE brand proudly at events, sharing the benefits of staying connected with EE.

Field & Events Advisor

Designer

• Leading your people to deliver both individual and team objectives.
• Driving revenue combined with a great customer experience.
• Communicating with stakeholders from across the business ensuring a clear strategy and support for your store.
• Fostering a high-performance culture focused on both financial and behavioural KPIs.
• Bringing fresh ideas to the table to create memorable customer experiences.

Store Manager

Recruitment

• Review recorded video interviews from applicants, evaluating them against specific criteria
• Ensuring the recruitment system is updated with the outcomes
• Provide end to end support to our candidates and colleagues through their recruitment journey
• Opening/creating job requisitions, sifting, completing interviews making good decisions, booking in final stage interviews, collecting and formatting right to work and extending contracts to complete the hiring process
• Manage pipelines across using various internal & external systems
• Support the management of a shared BT Group recruitment inbox
• Support the administration and processing of BT Group wide referral programme
• Create and maintain incredibly strong stakeholder relationships with various people at various levels across the business and in the relevant recruitment teams
• Completing outbound calls to recruitment candidates from the UK and India

Recruitment Support Advisor

Product Marketing

• Define and own the strategy for business propositions across connectivity, digital workplaces, mobile, and security, informed by customer insights, market trends, and competitive analysis.
• Shape compelling positioning and messaging that clearly differentiates our propositions and drives market impact.
• Own the execution of go-to-market plans and steer the propositions roadmap, coordinating with internal stakeholders across the business to deliver against agreed timelines.
• Manage and optimize business propositions throughout their lifecycle, from ideation through retirement.
• Lead the proposition team and influence across the wider organisation—managing direct reports, coordinating with cross-functional stakeholders, and driving outcomes with Business Planning and Commercial Strategy teams.

Senior Commercial Manager – GTM, Props

Full-stack Engineer

• Contribute to the evolution of the Nx monorepo architecture—module boundaries, dependency graph health, shared libraries, and generator blueprints.
• Implement and promote coding standards: linting rules, TypeScript configs, testing patterns, and best‑practice conventions.
• Collaborate on integration patterns with design systems, CMS/AEM, and shared backend services.
• Work on analyzing and optimizing frontend apps for performance, seo, and accessibility.
• Participate in major upgrades (React 19, Next.js 16+, Nx v22+) by implementing changes, validating migrations, and improving rollout safety.
• Help break down legacy or monolithic areas into modular, testable components and support teams adopting microfrontends where relevant.
• Partner with cross‑functional teams to deliver high‑quality features that align with architectural direction.
• Implement and monitor performance optimisations like Analytics, SEO etc
• Improve CI/CD reliability and speed using Nx features (affected builds, caching, task orchestration).
• Contribute to the testing strategy across unit, integration, and e2e layers (Jest, Cypress/Playwright).

Software Engineer – Nx Monorepo

• Evolving and owning operational processes across the BT Business Sales IT estate to support sales motions for multiple channels to market.
• Processes to include but not limited to incident management, problem management & change management
• Acting as a lead technical consultant when dealing with operational incidents impacting BT Business Sales teams including collaborating with other platforms such as One Data and One Business.
• Leading and mentoring a team of FTE software professionals (and apprentices) to support the BT Business Sale IT estate.
• Be the technical leader across one or more squads comprised of FTE and partner resources
• Acting as a lead operational salesforce technical consultant facing into other functions such as business operations

Software Engineering Specialist – ASG Lead

• You will be responsible for the technical delivery of transformational network projects on one or more of BT’s large public sector accounts in the UK.
• You will help our customer align their Network strategy to their business strategy using a common methodology.
• Creating standardized or customized network designs in a range of areas and work on specific platform designs and/or customer solutions.
• You will be working with our Practice managers and Technical leads to design and deliver seamless network solutions to our customers.
• Carrying out pre-sales activities, planning and implementations across a wider range of ICT Infrastructure elements (security, wan optimization, load balancing etc.)
• Collaboratively work with other designers and engineers to resolve design and implementation issues and provide technical consultancy for BT’s customers.
• Using recognised tools and methodologies to create innovative Network solutions for our customers.

Lead Network Technical Design Authority

• You will work closely with experienced engineers to design, build, and enhance solutions on the ServiceNow platform that help thousands of employees work more efficiently.
• Support the design, development, and configuration of ServiceNow applications and modules.
• Collaborate with senior engineers to implement new workflows, forms, integrations, and service catalogue items.
• Analyse user requirements and translate them into scalable technical solutions.
• Help maintain the stability and performance of the ServiceNow platform.
• Participate in Agile ceremonies, planning, and release cycles.
• Contribute to continuous improvement of processes, automation, and user experience.
• Troubleshoot issues and assist with platform upgrades, patches, and enhancements.

Software Engineering Graduate

IT Support

• Design and develop compliance management programmes
• Promote ethical behavior and build a compliance culture
• Execute compliance advice and training
• Coordinate with management for adequate internal controls
• Lead implementation of Compliance testing and assurance programme

Compliance Manager – Data Protection, Help Desk

Customer Support

• Talking to customers over the phone when they first join us.
• Guiding customers through the process of getting their products and services connected.
• Helping with any initial queries around in home setup or their first bill.

Customer Service Advisor

Data Scientist

• Leads the extraction and analysis of big data through the application of Data Science & AI techniques
• Drives model development, including data exploration, training data, feature extraction, validation and scoring
• Drives the development of insightful visualisations to make sophisticated analyses accessible to a broad audience
• Drives initiatives related to fairness, ethics, interpretability, safety, robustness, and privacy in the context of artificial intelligence and machine learning
• Mentors other Data Science & AI professionals, helping to improve the team's abilities by acting as a technical resource
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in machine learning and artificial intelligence

Data Science – AI Specialist

QA Engineer

• You will be joining a team of test specialists with key responsibilities for creating and maintain testing documentation in line with strategy.
• You will work alongside peers conducting testing at BT core sites and/or customer locations.
• Contribute to: Test Strategy creation: Setting out the approach, methods, environments, tools and test levels that will cover the project delivery needs.
• Producing Test Plans: Identifying the scope, priority, resources, techniques and timelines to be followed for each test level or workstream.
• Undertaking Test Case development: Detailing the titles, descriptions, steps, expected results and mapping of individual tests back to the requirements.
• Executing testing and performing test assurance: Following the test case steps, running specific scenarios and observing the outcomes to ensure the system behaviour is as expected.
• Analysing test coverage and generating fact-based test reports: Logging results from tests, cross-checking back to requirements and collating results into meaningful metrics for decision making.
• Managing test defects and regression testing corrective actions: When the results of tests are not as expected, capture the incident and status of the system. Share the bug details and explain to the resolving team. When the fixes have been applied, repeat the test and sign-off the defect closure.
• Actively supporting wider team initiatives such as Continual Improvement and Automation: Review the processes being followed and look for better, faster, more cost-effective ways of performing the tasks.

Software Tester Apprentice

Manager

• Lead your team to deliver individual and team objectives.
• Drive revenue while ensuring a great customer experience.
• Communicate with stakeholders across the business.
• Foster a high-performance culture in the store.
• Build strong relationships with customers and the community.

• Help design, configure and improve software systems that keep BT operating smoothly.
• Work with modern technologies and contribute to projects that make a real difference.
• Be part of a team responsible for translating complex legal and commercial requirements into platform logic.
• Configure and optimize the platform's AI/ML features for various processes.
• Ensure configurations are modular, scalable, and maintain good platform governance and practices.