BT Group

Service Now, AI Ops Specialist

BT Group

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Tech Stack

ServiceNow

About the role

  • Design, lead and implement significant technical solutions that will help transform our internal and/or external customers
  • Take ownership of a solution, including design, implementation, unit and component testing, and preparation for the solution deployment
  • Collaborate with the experienced team to increase and develop AI Ops capabilities within existing ServiceNow development team
  • Capture requirements with Stakeholders, understanding the value propositions and delivering upon them through AI Ops
  • Design and Build of Application based upon requirements
  • Make modifications to existing code or develop completely new modules of moderate complexity
  • Provide updates and estimates during the development and deployment cycle
  • Update design and support documentation
  • Work collaboratively with other teams to solve problems
  • Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform
  • Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your colleagues / manager as appropriate.
  • Produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents
  • Identify cost saving opportunities within an application (e.g. Vendor, License, Waste)
  • Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution
  • Validate submitted risks into the risk register, and own risk entry.

Requirements

  • Must have Service Now experience and certification
  • AI Ops development experience
  • Software Engineering experience
  • Ability to deliver solutions aligned to quality, time, cost and agreed standards
  • Demonstrable problem-solving capability in complex technical environments
  • Experience engaging with internal customers and third-party suppliers
  • Comfortable providing structured status reporting and updates to senior management
  • Knowledge of and adherence to best practice guidelines
Benefits
  • Annual On target bonus 10% (personal and company multipliers)
  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  • Life Assurance
  • Direct share scheme
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership
  • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
  • Volunteering days so you can give back to your local community
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI Ops developmentSoftware EngineeringServiceNow
Soft Skills
problem-solvingcollaborationcommunicationstakeholder engagementrisk management
Certifications
ServiceNow certification