People Operations

• Develop and deliver People Plans aligned to business strategy and global People priorities.
• Partner with senior stakeholders to understand current and future organisational and workforce needs.
• Support workforce planning, strategic resourcing, organisational design, and capability development initiatives.
• Use people and business data to identify trends, risks, and opportunities, shaping evidence-based solutions and interventions.
• Support talent management and succession planning activities to strengthen leadership pipelines and organisational capability.
• Lead and support annual people processes including performance reviews, calibration, pay review, and bonus cycles.
• Partner with leaders to support organisational change initiatives, engagement strategies, and leadership effectiveness.
• Coach and challenge leaders to drive high-performing teams and positive employee experiences.
• Work collaboratively across People Operations, Employee Relations, and Centres of Excellence to deliver integrated People solutions.
• Provide guidance and support on complex people matters, ensuring alignment with policy, governance, and best practice.
• Support the implementation of strategic people initiatives that reinforce organisational culture and values.

People Business Partner, Commercial

People Business Partner

Human Resources

• Provide specialist support across UK employee relations cases, including disciplinaries, grievances, dismissals, performance matters, reorganisations, and investigations
• Partner with Investigating Managers to ensure high-quality, consistent case management, documentation, and outcomes
• Deliver ER education and skills-building interventions to strengthen manager capability
• Support development and maintenance of ER policies, templates, and documentation
• Collaborate with Centres of Excellence and People Operations to ensure consistent application of employment law and best practice
• Support implementation of the Early Resolution Framework to proactively reduce formal ER cases
• Monitor and analyse ER case data to identify themes and recommend improvements
• Contribute to development of training materials and guidance for managers and People teams
• Support global ER dashboard reporting and wider people plan initiatives
• Identify opportunities to leverage digital tools and AI to enhance documentation, tracking, and efficiency

Employee Relations Specialist

Auditor

• Audit key clients ranging from SMEs to larger global super brands
• Conduct audits against the relevant national and international management standards
• Build relationships with clients to help them improve business performance
• Carry out audits both on-site and remotely, spending each day with a different client

Associate Auditor

Client Partner

• Conduct management system audits in line with BSI requirements
• Prepare clear audit reports and communicate findings with actionable insights
• Recommend certification decisions (issue, renewal, withdrawal)
• Lead audit teams and ensure high-quality service delivery
• Build strong client relationships and enhance satisfaction
• Support internal teams with accurate audit updates and documentation
• Plan workloads efficiently and mentor junior auditors
• Maintain technical expertise in automotive standards and processes
• Ensure compliance with IATF rules and uphold audit integrity

Client Manager – IATF

• Delivering BSI’s audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements
• Conduct various types of audits
• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision
• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations
• Maintain overall account responsibility and portfolio accountability for nominated accounts
• Lead assessment teams as required
• Responsible for contacting clients and scheduling visits, planning the assessments, making travel plans, conducting assessments, reporting and managing the results
• Responsible for attending any required training and following all procedures, processes, policies within BSI
• Responsible for monitoring client accounts to ensure satisfaction is maintained
• Responsible for leading teams and mentoring new or inexperienced colleagues as needed
• Any other assignments as needed to meet assessment delivery business objectives

Aerospace Management Systems Auditor – East Coast

Implementation Specialist

• Support the Business Improvement Lead to define the approach needed to achieve strategic and operational goals on improvement projects
• Interfacing with key systems to gain knowledge through analysis of the RS processes, procedures, systems and associated regulatory requirements
• Assist in supporting the effective communication pathways with cross-functional teams including Process Engineers/Architects, IT Business Analysts, and Project Managers in improvement delivery
• Contribute to how training related to a specific change is integrated into new-starter training
• Assist in troubleshooting and resolving technical or training issues that may arise during the development, delivery, and/or post-implementation phases
• Monitors and analyses effectiveness of change to the business as identified in project plan

Business Improvement Implementation Specialist

Compliance

• Provide support of the ISO 13485 certification and CE schemes, for example investigating customer appeals, report reviewing and supporting activities during regulator audits
• Deliver certification decisions for ISO 13485 certifications as eligible, with a goal to being qualified across all non-CE schemes, where resource allows
• Competence verifier activities to support the auditor qualification process
• Support the roll out of policy decisions and processes for medical device QMS audits globally
• Participating in smaller improvement projects ensuring appropriate adherence to procedures
• Provide advice and support to QMS auditors globally, technical specialists, scheme managers, sales, marketing and other BSI colleagues on BSI QMS requirements for medical devices

Medical Device Technical/Regulatory Reviewer

Analyst

• Partner with business leaders to prepare Forecasts, Budgets, and Outlooks aligned with strategic objectives.
• Perform monthly variance analysis and prepare accurate management reporting packages.
• Support month end close activities including revenue and expense accruals, journal entries, and ledger analysis.
• Review financial results, investigate variances, and provide commentary on business performance.
• Support financial planning activities and assist with long range planning initiatives.
• Develop and maintain financial models to support operational and strategic decision making.
• Monitor key performance indicators, identify trends, and provide actionable financial insights.
• Identify financial risks and opportunities and recommend mitigation plans where appropriate.
• Collaborate with finance and controllership teams to improve reporting accuracy, streamline processes, and enhance financial controls.
• Support preparation of materials and presentations for leadership and management meetings.
• Perform ad hoc financial and operational analysis as required.

FP&A Analyst

Sales

• Pro-active leadership of the global Digit Trust and Product Certification portfolio to ensure achievement of sales targets and delivery of business objectives.
• To review, define and lead the sales team to meet targets and objectives in:
• Connectable products
• Cybersecurity testing and certification services
• Digital Identity, Electronic Identification and Trust Services
• Software cybersecurity testing and certification services
• Digital Built environment.
• AI Cybersecurity, and more.
• Identify new market opportunities and develop specific go to market initiatives and strategies.
• Provide dedicated hands-on training related to Digital Trust products.
• Represent BSI at exhibitions, committees, seminars, industry trade bodies and similar events.
• Develop and maintain strong business relationships across regions and functions.
• Occasional travel nationally and internationally will be required.

Global Head of Digital Sales

Client Services Representative

• You’ll be the first point of contact for our clients
• Handling incoming calls and emails from clients
• Proactively contacting clients to resolve requests and provide updates
• Taking full ownership of client queries, including complaints or concerns
• Managing challenging conversations with confidence and empathy
• Ensuring all issues are handled promptly and thoroughly
• Working closely with other departments and teams
• Processing client requests efficiently and accurately

Client Support Advisor

Operations

• Coordinate and support virtual and in-person training sessions, gaining hands-on experience with scheduling, rosters, calendars, and learner communications from start to finish.
• Support logistics for instructor-led training, including venue coordination, room setup requests, materials preparation, and on-site readiness.
• Maintain accurate learner and course data in a Learning Management System, understanding how enrollments, attendance, and completions impact reporting and customer experience.
• Communicate professionally with learners, instructors, and internal stakeholders by monitoring shared inboxes, responding to common questions, and sending standardized training communications.
• Prepare training sessions for delivery by confirming links and materials, providing basic virtual troubleshooting, and escalating issues appropriately.
• Update and manage training-related data in Salesforce, learning why data accuracy matters across sales, operations, and reporting.
• Maintain trackers and assist with routine reports on enrollment, attendance, and feedback, building foundational skills in operational reporting and process improvement.

Training Operations Intern

• Plan, schedule, and coordinate virtual and in-person public and private training programs, managing execution from initial setup through completion
• Manage all instructor-led training logistics, including venue arrangements, catering, room setup, technology requirements, and vendor coordination
• Maintain accurate and up-to-date course, learner, and instructor records in the Learning Management System (LMS), including scheduling, attendance, and completions
• Serve as the primary point of contact for learners and instructors, addressing inquiries related to course access, certificates, payments, scheduling, and logistics
• Support live training delivery by providing basic troubleshooting, monitoring enrollments, cancellations, and occupancy levels, and escalating issues as needed
• Update and validate training-related data in Salesforce, maintain internal trackers and reports, support administrative and financial processes, and contribute to continuous process improvement initiatives

Training Operations Coordinator

Consultant

• Developing strategic plans to implement and design written EHS programs and procedures specific to the Healthcare industry
• Performing basic project management and internal customer management
• Assisting clients with Regulatory Inspections
• Developing and delivering First Aid, CPR, and Emergency Response training, drills, and programs

Healthcare EHS Consultant

Customer Success Manager

• Act as the primary CRM partner to stakeholders across Sales, Marketing, Customer Service, and wider business functions.
• Translate business strategy into a clear CRM roadmap, aligned to commercial and customer objectives.
• Own and prioritise the CRM backlog, ensuring enhancements deliver maximum business value.
• Establish and maintain governance frameworks, including decision-making processes and change management.
• Gather and translate business requirements into clear system and solution designs, working closely with IT and external partners.
• Support testing, user acceptance, and deployment of CRM enhancements.
• Drive CRM adoption through training, communication, and continuous improvement initiatives.
• Develop best practice guidelines, user enablement materials, and scalable processes.
• Define and track CRM success metrics and KPIs, ensuring initiatives deliver measurable outcomes.
• Lead CRM reporting and dashboard strategy, enabling real-time visibility of pipeline health, forecasting, and sales performance.
• Partner with Sales Leadership to embed CRM into pipeline reviews and performance management.
• Drive improvements in data quality, reporting accuracy, and CRM hygiene across the organisation.
• Identify opportunities to optimise processes and enhance CRM-enabled business performance.