Client Success Executive

BSI

Client Success Executive at BSI focusing on client relationships and retention across the Americas. Engage at-risk clients and resolve challenges while ensuring client satisfaction and loyalty.

Posted 6/9/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $68,400 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Build and strengthen relationships with clients across the Americas region.
Proactively identify and engage at-risk clients before concerns escalate.
Lead service recovery and retention efforts for clients.
Partner with internal teams to resolve client concerns and deliver positive outcomes.
Analyze customer feedback and trends to identify improvement opportunities.
Advocate for clients while balancing business priorities.
Support initiatives that improve client satisfaction and retention.
Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams.
Maintain accurate records, reporting, and documentation of client interactions.

Requirements

What you’ll need

Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, or a similar customer-focused role.
Experience managing challenging client conversations and resolving complex issues professionally.
Demonstrated success influencing positive client outcomes and strengthening customer relationships.
Exceptional communication and relationship-building skills.
Strong emotional intelligence, empathy, and problem-solving abilities.
Experience working cross-functionally with multiple stakeholders.
Strong organizational skills with the ability to manage multiple priorities.
Experience using CRM platforms or customer feedback systems.
English fluency required; Portuguese and/or Spanish highly desirable.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
401(K) with company contribution
Short-term and long-term disability
Maternal leave
Paid parental leave
Paid bereavement leave
Learning and development opportunities
Flexible work arrangements
20-days annual leave
Bank holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client SuccessCustomer ExperienceAccount ManagementCRM platformscustomer feedback systems

Soft Skills

communication skillsrelationship-building skillsemotional intelligenceempathyproblem-solving abilitiesorganizational skills