Client Success Executive

BSI

Client Success Executive managing client relationships and driving retention at BSI. Engaging clients to maximize their relationship value and identify growth opportunities.

Posted 6/11/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £31,450 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with existing clients.
Proactively engage with clients to understand their needs and deliver exceptional service.
Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
Manage certification changes, including scope extensions and amendments.
Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
Guide clients through change processes, ensuring a seamless and positive experience.
Manage and maintain a pipeline of opportunities within Salesforce.
Accurately record client interactions, opportunities, and outcomes.
Collaborate with internal stakeholders to ensure timely delivery of client requirements.
Provide client insights and market intelligence to support continuous improvement initiatives.

Requirements

What you’ll need

Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.
Strong relationship-building, communication, and negotiation skills.
A customer-centric mindset with a passion for delivering outstanding client experiences.
Commercial awareness and the ability to identify growth opportunities within existing accounts.
Experience working with CRM systems, preferably Salesforce.
Excellent organizational and problem-solving skills.
Fluent English communication skills are essential.
Fluency in Spanish, Italian, or Turkish would be a strong advantage.
Additional European language skills are considered a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BSI Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1901 📋 Compliance Compliance
Healthcare
Sustainability BSI is a global Standards organization committed to helping organizations improve their performance and ensure safety, quality, and sustainability. As the UK National Standards Body, BSI provides a wide range of services, including certification, training, and assessment across various sectors such as healthcare, construction, and energy. BSI empowers businesses to adopt best practices and drive positive change through robust standards development and innovative solutions for a resilient digital future. Client Success Executive 🔥 24 minutes ago 🏢🏡 Milton Keynes – Hybrid 💵 £31.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and maintain strong, trusted relationships with existing clients.
Proactively engage with clients to understand their needs and deliver exceptional service.
Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
Manage certification changes, including scope extensions and amendments.
Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
Guide clients through change processes, ensuring a seamless and positive experience.
Manage and maintain a pipeline of opportunities within Salesforce.
Accurately record client interactions, opportunities, and outcomes.
Collaborate with internal stakeholders to ensure timely delivery of client requirements.
Provide client insights and market intelligence to support continuous improvement initiatives. 🎯 Requirements
Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.
Strong relationship-building, communication, and negotiation skills.
A customer-centric mindset with a passion for delivering outstanding client experiences.
Commercial awareness and the ability to identify growth opportunities within existing accounts.
Experience working with CRM systems, preferably Salesforce.
Excellent organizational and problem-solving skills.
Fluent English communication skills are essential.
Fluency in Spanish, Italian, or Turkish would be a strong advantage.
Additional European language skills are considered a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Research Executive – Client Success 🕒 May 22 Ipsos North America 5001 - 10000 Website LinkedIn All Job Openings Senior Research Executive managing client mystery shopping programmes for various sectors. Fostering relationships and delivering impactful insights through data analysis and collaboration. 🏢🏡 Milton Keynes – Hybrid 💵 £26k - £52k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 April 29 VitalSource 201 - 500 📚 Education 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at VitalSource driving institutions and resellers' success through relationship management and strategic account oversight. Engaging customers for product adoption and financial health with occasional travel. 🏢🏡 Milton Keynes – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

client successaccount managementcustomer servicesalesCRM systemsSalesforceupsellingcross-sellingmarket intelligencechange management

Soft Skills

relationship-buildingcommunicationnegotiationcustomer-centric mindsetorganizational skillsproblem-solvingcommercial awarenessclient engagementcollaborationclient insights