Broadridge

Client Services Representative

• Serve as the primary day-to-day contact for assigned clients, providing responsive support on routine account questions, transaction requests, and service inquiries.
• Assist in processing participant and plan-level transactions—such as contributions, distributions, and plan updates—in accordance with established procedures and compliance requirements.
• Coordinate with internal departments (e.g., operations, compliance, investments) to ensure accurate and timely completion of client deliverables.
• Prepare and maintain required client documents, reports, and meeting materials, ensuring accuracy and confidentiality.
• Log and track client communications and service activities in CRM and recordkeeping systems for audit and reporting purposes.
• Monitor deadlines, follow up on open items, and escalate more complex or sensitive requests to senior representatives or management.
• Support onboarding activities for new client accounts and plan transitions, assisting in data collection, setup, and testing as needed.
• Participate in team initiatives to streamline service workflows, enhance client satisfaction, and reinforce compliance best practices.
• May perform other duties/responsibilities as needed or assigned.

Client Service Representative

• Serve as the main point of contact for corporate issuers, legal counsel, investment banking teams and other capital markets clients.
• Manage financial print and disclosure projects from initial request through final delivery, including composition, proofing, client revisions, EDGAR filing support, print, mail and electronic delivery.
• Partner closely with internal composition, EDGAR, print production, digital delivery and quality control teams to help ensure work is completed accurately and on schedule.
• Review client instructions, monitor project status, identify risks and proactively share updates, next steps and timing expectations.
• Support SEC filing and transaction-related workflows, including prospectuses, registration statements, proxy materials, merger documents and other financial disclosures.
• Troubleshoot and resolve client issues promptly and professionally, escalating concerns when needed to help protect deadlines and client satisfaction.
• Maintain accurate project notes, job details, client instructions, version history and status updates across internal systems, while upholding quality, confidentiality, security and compliance standards in a highly regulated financial services environment.
• Balance competing priorities and urgent client requests while maintaining a high level of service and attention to detail during overnight hours.

Capital Markets Client Service Associate – Overnight Shift

Product Manager

• Own and manage key aspects of the BRx Platform product lifecycle, including intake, prioritization, roadmap planning, release management, change governance, and retirement processes.
• Partner with stakeholders to define platform enhancements and prioritize investments based on business value, strategic objectives, and user needs.
• Develop and maintain product roadmaps that support enterprise platform modernization and data strategy initiatives.
• Evaluate opportunities to expand platform capabilities, improve usability, and increase adoption across Broadridge businesses.
• Support the development, stewardship, and governance of BRx ontology assets, ensuring consistency, scalability, reuse, and alignment with enterprise standards.
• Drive adoption of best practices for information modelling, semantic consistency, and platform interoperability.
• Facilitate governance forums and lifecycle reviews to ensure transparency, quality, and stakeholder alignment.
• Develop strategies to increase adoption and effective usage of BRx capabilities across internal and external stakeholders.
• Lead onboarding, training, documentation, and user enablement initiatives to improve user experience and accelerate time-to-value.
• Gather feedback from users and stakeholders and translate insights into platform, support, and process improvements.
• Define, monitor, and report on key performance indicators, adoption metrics, platform health measures, and operational effectiveness.
• Collaborate across Product, Technology, Operations, Support, Data, and business teams to align priorities and manage dependencies.

Director, Product Management

Support Engineer

• Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
• Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements
• Builds and maintains strong client relationships and provides day-to-day client advice and support
• Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s)

Senior Support Analyst

DevOps Engineer

• Design, implement, and maintain scalable, secure, high-performing infrastructure solutions
• Collaborate with cross-functional teams for service reliability
• Automate implementation and operational support
• Conduct preventative maintenance for capacity and security
• Ensure adherence to technical & security best practices
• Defined Service Level Objectives (SLOs) for services

Senior Site Reliability Engineer

Database Administrator

• Provide operational support for DB2 replication activities during US night hours, ensuring timely issue identification, troubleshooting, and resolution
• Support and maintain data replication processes across distributed database environments to ensure stability, consistency, and availability
• Administer, monitor, and troubleshoot IBM CDC across Linux and Unix platforms
• Configure, deploy, and maintain CDC instances, subscriptions, and end-to-end replication workflows
• Perform hands-on DBA activities across source and target databases, including connectivity validation, schema review, replication readiness checks, and support for database changes impacting replication.
• Analyze database objects, indexing, logging, and system performance to help optimize replication efficiency and overall database operations
• Work closely with database, infrastructure, and application teams to diagnose and resolve issues affecting replication, database performance, or system stability
• Develop, enhance, and maintain shell scripts to automate operational processes, monitoring, alerting, and recurring support activities
• Perform Linux/Unix system-level diagnostics and resolve OS-related issues affecting replication services or database connectivity
• Participate in replication-related projects, including upgrades, migrations, patching, environment refreshes, and implementation of new replication requirements
• Partner with teams across Manila, US, and India to support ongoing operations and project delivery
• Contribute to best practices in performance tuning, security, capacity planning, high availability, and operational support
• Document configurations, support procedures, known issues, and technical solutions to improve team knowledge sharing and operational readiness
• Provide on-call or after-hours support as needed.

Attorney

• Identify opportunities to improve how the Legal team operates and drive solutions from strategy through execution.
• Assess legal processes, tools, and workflows to identify inefficiencies, risks, and opportunities for improvement.
• Recommend and implement scalable solutions that improve service delivery, consistency, visibility, and operational maturity.
• Drive legal operations initiatives from strategy through execution, including process design, implementation, change management, training, and adoption.
• Help build an AI- and technology-forward legal operations practice by embedding AI and automation into Legal workflows.
• Lead implementation of legal technology and AI-enabled solutions from requirements gathering through rollout and optimization.
• Extract, analyze, and interpret data from legal technology platforms to generate business intelligence and operational insights.

Senior Legal Operations Specialist

Backend Engineer

• Design, develop, test, and deploy high-performance, scalable full stack applications using Java (Spring Boot) and React.
• Architect and implement microservices and RESTful APIs.
• Develop and integrate solutions using Apache Kafka and AWS MSK.
• Design and optimize relational database solutions (PostgreSQL, Oracle PL/SQL).
• Create and maintain CI/CD pipelines using Jenkins and related DevOps tools.
• Build and deploy cloud-native applications using AWS services including MSK, Aurora PostgreSQL, API Gateway, EKS, ECS, and S3.
• Containerize applications using Docker and deploy to Kubernetes (EKS/ECS).
• Implement secure coding practices and ensure compliance with security standards.
• Develop automated unit, integration, and end-to-end tests using JUnit, Mockito, Cucumber, and Karate.
• Apply TDD and test automation best practices.
• Ensure non-functional requirements such as scalability, resiliency, maintainability, and performance are incorporated into system design.
• Participate in architectural design discussions and contribute to technical decision-making.
• Collaborate within Agile teams to deliver high-quality software solutions.
• Support production deployments, troubleshooting, and performance tuning.
• Mentor junior developers and promote engineering best practices.

Java Developer

Financial Planning and Analysis

• Develop and automate financial reports and dashboards to provide actionable insights to senior management.
• Design, develop, and maintain scalable data infrastructure that supports the FP&A team’s needs.
• Build and manage comprehensive financial datasets, ensuring accuracy, integrity, and accessibility.
• Leading ICS Consolidations process
• Partnering with Corporate FP&A on ad-hoc analysis and BAU deliverables
• Driving Operating Plan, Strat Plan, Monthly Results and Monthly Forecasts
• Partnering with Business Unit FP&A Leads to review results
• Variance Analysis including commentary and presentation of results
• Partner with Sales Finance team and assist in monthly deliverables.

Lead Financial Analyst

Growth Marketing

• Sells a portfolio of products and services
• Identifies and anticipates market segment needs
• Applies theoretical knowledge-base of concepts within sales discipline
• Typically carries a quota
• Works with complex or high-profile territory/account
• Plans own territory or account approach

VP Sales – Growth & Emerging

• Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.
• Oversee project schedules, scope, risks, and budgets while ensuring operational teams and partners clearly understand client requirements.
• Serve as a trusted advisor to clients, providing day-to-day support, guidance, and proactive communication.
• Build strong, long-term client relationships while identifying opportunities to enhance service value or extend contracts.
• Collaborate with account managers to highlight growth opportunities and support business development initiatives.
• Establish and maintain consistent processes to review service performance, generate reports, and capture client feedback.
• Assist with administrative and coordination tasks vital to ensuring seamless service operations.

Java Developer – Flexible Options

Administration

• Assist in handling all client communications in a timely and professional manner
• Ensure all correspondence and client requests are precise, simplified and value add
• Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
• Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
• Track all filing deadlines and ensure claims have been filed timely
• Ensure all deficiency and audit deadlines are tracked and responded to timely
• Compile and prepare client reports
• Develop an understanding of Broadridge and the scope of the company
• Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship

Associate Client Relations Administrator – Class Actions

Compliance

• Develop, manage, and deepen relationships with Members of Congress, congressional staff, federal agency officials, and other key external stakeholders relevant to Broadridge's business and policy interests
• Serve as a credible, trusted representative of Broadridge in the legislative and regulatory arenas, effectively communicating the company's mission, capabilities, and policy perspectives
• Represent Broadridge at congressional hearings, regulatory forums, industry coalitions, and policy events
• Proactively monitor federal legislative and regulatory activity — including actions by the SEC, FINRA, CFTC, Treasury, etc. and Congress — for potential impact on Broadridge and its clients
• Analyze proposed rules, legislation, and policy initiatives and provide timely, actionable intelligence to senior leadership and internal stakeholders
• Identify emerging policy trends and assess their implications for Broadridge's business strategy and regulatory obligations
• Assist in developing and executing government affairs strategies to advance Broadridge's policy objectives on key legislative and regulatory matters
• Draft and review comment letters, white papers, testimony, briefing materials, external regulatory updates, and other policy communications
• Effectively manage and coordinate with outside consultants and lobbying firms to support government affairs initiatives
• Collaborate extensively across Broadridge's business units, legal, compliance, and communications teams to ensure alignment on policy positions and messaging
• Keep senior leadership and relevant internal teams informed of pertinent governmental activity and its potential business impact
• Contribute to the development of a cohesive, proactive government affairs function within the Regulatory Affairs team.

Director, Government & Regulatory Affairs

• Lead the strategy, vision, and roadmap for wealth operations products and capabilities, including AI-enabled operational solutions.
• Create, execute, and continuously evolve the operational product roadmap to support market adoption of an integrated wealth platform leveraging Broadridge, client, and third-party best-in-class solutions.
• Analyze the wealth marketplace, including client needs, industry innovation, technology trends, and traditional and nontraditional competitors, to ensure product competitiveness and market differentiation.
• Gather and synthesize voice-of-client and voice-of-prospect insights to shape product direction and investment priorities.
• Identify and prioritize strategic investments that strengthen Broadridge’s market leadership in operational processes, innovation, and AI.
• Develop and drive business case approvals for strategic investments, including financial modeling, pricing strategy, ROI analysis, and growth opportunities.
• Partner with finance, sales, marketing, engineering, technology, and QA teams to ensure profitable product development and successful go-to-market execution.
• Expand and strengthen the integration partner network to broaden wealth capabilities, increase sales and professional services revenue, and enhance brand awareness.
• Ensure products deliver superior client experiences, including intuitive digital UI/UX, while helping clients manage and mitigate data risk.
• Influence and align with business and technology stakeholders, as well as enterprise product management teams, to drive consistently across the platform and client service experience.
• Build strong collaborative relationships with internal leaders and external partners to achieve the financial and strategic goals of the North American Wealth business.
• Manage revenue and expense considerations across the product portfolio, balancing innovation, operational efficiency, and financial performance.
• Serve as a thought leader in the wealth industry across business and technical product management, contributing to presentations, FAQs, collateral, white papers, and executive communications.
• Drive regular reporting and transparency around product strategy, roadmap progress, timelines, delivery milestones, and financial outcomes.
• Communicate with clarity and influence, demonstrate ambition, transparency, collaboration, and a proactive leadership style.

Client Service Representative

Capital Markets Client Service Associate – Overnight Shift

Director, Product Management

Senior Support Analyst

Senior Site Reliability Engineer

Database Administrator

Senior Legal Operations Specialist

Java Developer

Lead Financial Analyst

VP Sales – Growth & Emerging

Client Service Representative

Java Developer – Flexible Options

Associate Client Relations Administrator – Class Actions

Director, Government & Regulatory Affairs

VP, Product Management – Operations Strategy