Associate Client Relations Administrator – Class Actions

Broadridge

Associate Client Relations Administrator working with Relationship Managers in handling client communications and onboarding at Broadridge. Focused on timely responses, reporting, and compliance within SLAs.

Posted 5/28/2026full-timeEdgewood • New York • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Assist in handling all client communications in a timely and professional manner
Ensure all correspondence and client requests are precise, simplified and value add
Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
Track all filing deadlines and ensure claims have been filed timely
Ensure all deficiency and audit deadlines are tracked and responded to timely
Compile and prepare client reports
Develop an understanding of Broadridge and the scope of the company
Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship

Requirements

What you’ll need

Bachelor's degree (B. A.) from four-year college or university
Two to four years related experience and/or training
Strong Excel skills
Strong analytical skills
Strong written and oral communication skills
A self-starter with excellent interpersonal and organizational skills
Detail oriented ability to multi-task
Excellent time management and follow-up skills
Securities and/or class action industry experience a plus

Benefits

Comp & perks

Bonus Eligible
Comprehensive benefit offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Excelanalytical skills

Soft Skills

written communicationoral communicationinterpersonal skillsorganizational skillsdetail orientedmulti-taskingtime managementfollow-up skills

Certifications

Bachelor's degree