Senior Support Analyst

Broadridge

Senior Support Analyst at Broadridge ensuring service delivery to clients while managing project schedules and risks. Build client relationships and identify sales opportunities for contract extensions.

Posted 6/20/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements
Builds and maintains strong client relationships and provides day-to-day client advice and support
Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s)

Requirements

What you’ll need

Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
May provide guidance to others as a project manager using technical expertise
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
Analyzes possible solutions using standard procedures
Explains complex information to others in straightforward situations

Benefits

Comp & perks

Professional development opportunities
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client relationship managementproject managementcommunicationguidanceproblem-solvinganalytical skills