Client Service Representative

Broadridge

Client Services Representative at Broadridge managing client relationships and service quality. Overseeing project schedules and fostering strong client partnerships while delivering exceptional service.

Posted 6/2/2026full-timeEdgewood • New York • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.
Oversee project schedules, scope, risks, and budgets while ensuring operational teams and partners clearly understand client requirements.
Serve as a trusted advisor to clients, providing day-to-day support, guidance, and proactive communication.
Build strong, long-term client relationships while identifying opportunities to enhance service value or extend contracts.
Collaborate with account managers to highlight growth opportunities and support business development initiatives.
Establish and maintain consistent processes to review service performance, generate reports, and capture client feedback.
Assist with administrative and coordination tasks vital to ensuring seamless service operations.

Requirements

What you’ll need

Experience in client service and/or account management with proven ability to manage client expectations.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent problem-solving skills, able to assess situations and provide effective solutions independently.
Effective communicator with strong interpersonal skills and the ability to build trust and credibility.
Results-driven mindset with attention to detail and commitment to quality.

Benefits

Comp & perks

Bonuses
Comprehensive benefit offerings

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client serviceaccount managementorganizational skillsproblem-solvingcommunicationinterpersonal skillstrust buildingresults-drivenattention to detailcommitment to quality