Boulevard

Support Engineer

• Define and execute the long-term vision for Technical Support Engineering at Boulevard
• Establish T3 as a strategic bridge between Customer Experience and Engineering
• Own the operating model for complex technical issue resolution, escalation management, and integration support
• Drive the evolution of T3 to support enterprise customers, complex integrations, and an expanding partner ecosystem
• Define success metrics across:
• Resolution quality and speed
• Customer experience for complex issues
• Reduction in engineering escalations
• Systemic issue prevention
• Build a scalable org structure, including future expansion into areas such as Dev Support, Solutions Engineering, and integration ownership
• Build and scale a high-performing Technical Support Engineering organization, including hiring, org design, coaching and career pathing
• Define and evolve the technical competency model and leveling framework for T3
• Establish clear career pathways aligned with engineering-adjacent roles (e.g., Staff, Principal, Solutions Engineering)
• Lead workforce planning and capacity strategy to support enterprise growth and increasing technical complexity
• Foster a culture of deep technical expertise, customer empathy, and ownership
• Drive continual team improvements in efficiency, quality, response times, and customer satisfaction
• Own Tier 3 data analysis; pulling, identifying, and sharing trends, drivers, and recommendations on potential actions
• Proactively identify Tier 3 resource, enablement, and process gaps; collaborating effectively with stakeholders and/or owning next steps
• Own the strategy and execution of escalation management for Boulevard’s most complex and high-impact customer issues
• Serve as executive-level escalation point for strategic and enterprise accounts
• Define and standardize incident management frameworks, severity models, and response protocols
• Partner with Customer Success and Account teams to deliver technical leadership in Executive business reviews (QBRs/MBRs) and Strategic account planning
• Ensure a consistent, high-quality experience for customers navigating complex technical challenges
• Monitor and own the full lifecycle for T3 tickets, ensuring SLA adherence and successful resolution
• Partner with Engineering and Product leadership to improve system reliability and observability
• Translate recurring technical issues into actionable product and platform improvements
• Influence product roadmap and prioritization based on systemic friction and customer impact
• Drive post-incident reviews and ensure learnings translate into long-term fixes
• Establish T3 as a key stakeholder in integration strategy, API/platform evolution, Partner ecosystem development
• Prepare and present updates, data insights, opportunities, and trends to a variety of audiences–Executive leadership, broader Support/CX department, and cross-functional partners
• Drive external partnerships with Developers to further enhance Boulevard’s ecosystem
• Collaborate on critical initiatives with cross-functional partners, including Finance, Engineering, Product, and Customer teams.
• Partner with Support leadership to influence the direction of BLVD Technical Support

Director, Technical Support

Content Marketing Manager

• Define and lead Boulevard’s content strategy in a rapidly evolving landscape shaped by AI, LLMs, and new modes of discovery.
• Build and scale a modern, multi-format content engine that drives awareness, authority, and demand across channels.
• Own the strategy and system behind how we tell our story—transforming insights, product value, and customer outcomes into content.
• Build and manage a growing team spanning editorial, social, and emerging formats like video.
• Partner closely with Product Marketing, Performance Marketing, Brand, and Customer-facing teams to create a content flywheel that fuels the entire go-to-market motion.

Director, Content Marketing

Data Engineer

• Lead complex data initiatives by transforming ambiguous business needs into scalable architectures.
• Partner with Product Management, Product Engineering, and Analytics to understand requirements and deliver analytics platform capabilities.
• Drive key semantic modeling design decisions that balance current reporting needs with future scalability.

Staff Data Engineer

• Extend, optimize, and maintain core data models that support customer facing reports, machine learning, and generative AI workloads
• Partner with engineering, product, and analytics teams to deliver seamless integrations and customer-facing data products
• Implement data quality, observability, and governance frameworks to ensure reliable, well-managed data at scale
• Document data flows, integration contracts, and operational runbooks to support efficient scaling and handoff

Senior Data Engineer

Data Analyst

• Build Boulevard’s product data foundation - partnering across the Product Development organization to define what needs to be captured and how.
• In tight partnership with Product, develop data-driven recommendations that inform strategy and drive action.
• Build scalable, intuitive and self-serve dashboards that empower teams and stakeholders to independently explore data and make informed strategic decisions.
• Own deep-dive and exploratory analyses that up-level understanding of customers and their relationship with the product.
• Be the bridge between product data and the broader organization.
• Create team processes and analytical workflows that enforce data accuracy and scale as the function grows.

Staff Data Analyst

Revenue Operations

• Develop and implement a comprehensive enablement strategy to support the revenue organization in achieving business and customer success goals.
• Use learning analytics and sales performance data to measure and improve the effectiveness of enablement programs.
• Lead initiatives to integrate AI and automation into GTM processes, identifying new tools and methodologies that enhance productivity and learning effectiveness.
• Create, curate, and maintain impactful enablement content—sales collateral, playbooks, training materials, and presentations.
• Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques.
• Collaborate closely with senior stakeholders across Product, Marketing, and Sales Leadership to ensure strategic alignment.
• Leverage and manage the RevTech stack to drive efficiency, insight, and consistent adoption across teams.
• Lead strategic enablement initiatives from concept to completion by developing project plans.
• Analyze sales metrics to identify skill gaps and inform continuous improvement strategies.
• Act as a key partner to revenue leadership, offering insights and recommendations.

Director, Technical Support

Director, Content Marketing

Staff Data Engineer

Senior Data Engineer

Staff Data Analyst

Revenue Enablement Manager – Sales