Boulevard

Manager

• Own hiring, coaching, and empowering a diverse team of multi-tier Support Specialists and/or managers.
• Regularly host team meetings and one-on-ones while managing team performance.
• Analyze team performance and ticket data to identify trends and opportunities for improvement.
• Collaborate cross-functionally with other departments for projects aimed at driving efficiency and customer satisfaction.

Senior Manager, Support

Technical Account Manager

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
• Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
• Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently.
• Maintain deep product knowledge to provide strategic recommendations.
• Translate business objectives into actionable technology strategies using Boulevard’s platform.
• Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates to ensure continued alignment with their business needs.
• Gather feedback and represent client needs internally to influence roadmap and process improvements.
• Document recurring technical issues and propose improvements to internal playbooks and processes.
• Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
• Maintain accurate documentation across Salesforce, Asana, and other tools.

Revenue Operations

• Develop and implement a comprehensive enablement strategy to support retention, satisfaction, and expansion goals.
• Use learning analytics and CX performance data to measure and improve the effectiveness of enablement programs.
• Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows.
• Create, curate, and maintain impactful enablement content for CX teams.
• Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques.
• Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership for strategic alignment.
• Leverage and manage the CX tech stack to drive efficiency and insight.
• Lead strategic enablement initiatives from concept to completion.
• Analyze CX metrics to identify skill gaps and inform continuous improvement strategies.
• Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding and retention strategies.

Revenue Enablement Manager, CX

Machine Learning Engineer

• Extend, optimize, and maintain core data models that support customer-facing reports, machine learning, and generative AI workloads.
• Build and operationalize ML and AI workflows that streamline operations, reduce manual effort, and improve customer and business outcomes.
• Partner with engineering, product, and analytics teams to deliver seamless integrations and customer-facing data products.
• Implement data quality, observability, and governance frameworks to ensure reliable, well-managed data at scale.
• Document data flows, integration contracts, and operational runbooks to support efficient scaling and handoff.

Staff Data & Machine Learning Engineer

Onboarding Specialist

• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards.
• Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards.
• Coordinate onboarding project plans, timelines, milestones, and customer deliverables.
• Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion.
• Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems.
• Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation.
• Identify project risks, delays, or blockers early and escalate concerns appropriately.
• Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies.
• Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities.
• Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency.

Onboarding Specialist II

• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards.
• Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards.
• Coordinate onboarding project plans, timelines, milestones, and customer deliverables.
• Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion.
• Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems.
• Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation.
• Identify project risks, delays, or blockers early and escalate concerns appropriately.
• Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies.
• Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities.
• Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency.
• Participate in onboarding enablement, coaching, and continuous learning opportunities.

Onboarding Specialist I

Sales Development Rep

• Engage with potential clients through strategic outbound outreach — email, phone, social, and more.
• Qualify leads and set the stage for successful client partnerships by understanding their needs, identifying their pain points, and introducing them to the right solutions.
• Use our sales tools (Salesforce, Outreach, LinkedIn, and more) to stay organized, track conversations, and measure your impact daily.
• Schedule meetings and demos for your partnered Account Executive by consistently bringing in high-quality leads from target industries.
• Stay on top of trends in business management software and the evolving POS space.
• Consistently meet or exceed activity targets (calls, emails, meetings booked) and revenue-driving KPIs.

Sales Development Representative

Customer Success Manager

• Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
• Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
• Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
• Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
• Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion.

Full-stack Engineer

• Own the stability and performance of CI across frontend and backend repositories.
• Identify, triage, and fix non-determinism in test suites.
• Establish Elixir unit and integration testing patterns.
• Optimize pipeline performance with improvements in parallelization and caching.
• Build developer-facing tooling and dashboards for CI health.
• Define criteria for what 'ready to ship' looks like.
• Bring AI-assisted test generation into workflows.
• Partner with the QA Engineer and QA Lead for end-to-end tests integration into pipelines.

Senior Software Engineer – Test

Events

• Lead the planning and execution of Boulevard’s industry tradeshow and conference program.
• Treat events as a full-funnel marketing channel that drives brand awareness, engagement, pipeline, and customer connection.
• Build and manage the event calendar, prioritizing opportunities based on audience fit, business impact, and market presence.
• Manage event execution end to end, including sourcing, contracts, vendors, logistics, booth execution, staffing, and on-site operations.
• Partner closely with Sales, SDRs, Marketing, and Marketing Operations on event goals, campaigns, lead follow-up, attribution, reporting, and performance tracking.
• Collaborate with Sales and Lifecycle Marketing teams to develop pre- and post-event marketing campaigns.
• Collaborate cross-functionally on event messaging, collateral, demos, attendee experience, and creative event activations.
• Build strong relationships with event organizers, vendors, partners, customers, and prospects while serving as a key face of Boulevard in the market.
• Travel regularly to support on-site execution and ensure a seamless, high-quality attendee experience.
• Manage event budgets and track performance insights that help improve future programs, processes, and results.