Technical Account Manager

Boulevard

Technical Account Manager at Boulevard providing customer success and technical guidance for SaaS clients. Collaborating with teams to optimize product use and address challenges.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,900 - $95,500 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently.
Maintain deep product knowledge to provide strategic recommendations.
Translate business objectives into actionable technology strategies using Boulevard’s platform.
Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates to ensure continued alignment with their business needs.
Gather feedback and represent client needs internally to influence roadmap and process improvements.
Document recurring technical issues and propose improvements to internal playbooks and processes.
Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
Maintain accurate documentation across Salesforce, Asana, and other tools.

Requirements

What you’ll need

3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.
Ability to manage multiple accounts, projects, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail.
Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively.
Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention.
Skilled at partnering with Sales, Product, Support, and Engineering.
Exceptional written and verbal communication skills tailored to both technical and executive audiences.
Highly organized and self-driven.

Benefits

Comp & perks

401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote with a monthly work from home stipend.
Family planning resources and specialized support programs.
Equity opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API usageSaaS productsintegrationstechnical troubleshootingproduct updatesconfiguration best practicesoptimization best practicestechnical guidancedocumentation

Soft Skills

customer successattention to detailcommunication skillsorganizational skillsself-drivenproblem-solvingcollaborationstrategic thinkingcustomer advocacy