Boulevard

Marketing

• Design and execute multi-channel lifecycle programs (email, in-app, SMS)
• Collaborate with Product Marketing to translate new feature releases into lifecycle campaigns
• Partner with Customer Success to define and act on expansion triggers
• Own campaign logic within Customer.io and Chameleon
• Work closely with Ops, Data, and Engineering
• Analyze campaign performance and customer behavior
• Collaborate to create a connected customer lifecycle experience

Lifecycle Marketing Manager – Acquisition

Customer Success Manager

• Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
• Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
• Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
• Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
• Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion.

Customer Success Manager, Mid-Market

Risk

• Responsible for actioning day-to-day alerts related to fraud prevention, investigations, and dispute processing.
• Monitor and analyze different types of information for decision making.
• Assess risk levels and make approval recommendations for onboarding and payment processing limits.
• Build trust with customers and internal teams through excellent experience and education.
• Provide feedback on risk program improvements and assist in implementing those insights.
• Stay informed of fraud trends and relevant regulations for maintaining an exceptional risk program.
• Assist in developing fraud detection and risk management systems and tools.

Risk & Fraud Analyst II

Product Designer

• Lead platform-level design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals.
• Design foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem.
• Help evolve the platform to support:
• Upmarket customers with more complex workflows, permissions, and operational needs.
• Multi-location businesses, balancing centralized control with local flexibility.
• International expansion, including localization, regional requirements, and scalable global patterns.
• Translate highly complex technical and system-level problems into clear, intuitive, and trustworthy user experiences.
• Partner closely with engineers to guide implementation, ensuring design intent is preserved in production.
• Act as a design leader and multiplier — raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices.
• Collaborate with other designers to evolve Boulevard’s design system to support platform complexity and future growth.
• Explore and help define how Boulevard can be at the forefront of leveraging AI to enhance the BLVD experience — from internal tooling to customer-facing workflows — with a strong focus on trust, clarity, and real customer value.

Staff Product Designer – Platform

Full-stack Engineer

• Own and evolve Boulevard’s frontend architecture, guiding patterns for modularization, composition, and scalability across multiple product surfaces.
• Lead the technical design of multi-team initiatives, ensuring frontend and backend systems are aligned, resilient, and extensible.
• Define and steward architectural standards for frontend development (React, TypeScript, build systems, design systems, and performance).
• Drive frontend modernization efforts, including framework upgrades, legacy isolation, and improvements to developer velocity.
• Contribute meaningfully across the stack when needed, especially where frontend architecture intersects with backend systems, data models, and infrastructure.
• Design systems with a strong understanding of distributed architectures, failure modes, and long-term maintainability.
• Identify systemic technical risks early and lead efforts to resolve them before they impact customers.
• Set a high bar for technical excellence through code reviews, design reviews, and architectural documentation.
• Mentor senior and mid-level engineers through technical guidance, design feedback, and knowledge sharing.
• Partner with Product and Design to translate customer needs into scalable technical solutions.
• Represent frontend and product engineering perspectives in architecture discussions and roadmap planning.
• Participate in on-call rotations and lead post-incident technical analysis and architectural improvements.

Staff Software Engineer, Product Engineering

Machine Learning Engineer

• Extend, optimize, and maintain core data models that support customer-facing reports, machine learning, and generative AI workloads.
• Implement automation and operationalize ML models workflows that streamline operational processes, reduce manual work, and improve system efficiency.
• Partner with engineering, product, and analytics teams to deliver seamless integrations and customer-facing data products.
• Implement data quality, observability, and governance frameworks to ensure reliable, well-managed data at scale.
• Document data flows, integration contracts, and operational runbooks to support efficient scaling and handoff.

Lifecycle Marketing Manager – Acquisition

Customer Success Manager, Mid-Market

Risk & Fraud Analyst II

Staff Product Designer – Platform

Staff Software Engineer, Product Engineering

Senior Data/ML Engineer