Boulevard

Onboarding Specialist

• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards.
• Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards.
• Coordinate onboarding project plans, timelines, milestones, and customer deliverables.
• Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion.
• Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems.
• Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation.
• Identify project risks, delays, or blockers early and escalate concerns appropriately.
• Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies.
• Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities.
• Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency.

Onboarding Specialist II

• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards.
• Serve as the primary customer contact throughout onboarding, maintaining consistent communication and strong customer experience standards.
• Coordinate onboarding project plans, timelines, milestones, and customer deliverables.
• Help maintain customer momentum by following up on action items, reinforcing timelines, and driving milestone completion.
• Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems.
• Support onboarding quality by coordinating configuration tasks, data collection, testing activities, and launch readiness preparation.
• Identify project risks, delays, or blockers early and escalate concerns appropriately.
• Partner cross-functionally with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams to help resolve customer needs and onboarding dependencies.
• Maintain strong organizational discipline across a portfolio of onboarding projects while balancing competing priorities.
• Contribute ideas and feedback to improve onboarding processes, customer experience, and operational efficiency.
• Participate in onboarding enablement, coaching, and continuous learning opportunities.

Onboarding Specialist I

Sales Development Rep

• Engage with potential clients through strategic outbound outreach — email, phone, social, and more.
• Qualify leads and set the stage for successful client partnerships by understanding their needs, identifying their pain points, and introducing them to the right solutions.
• Use our sales tools (Salesforce, Outreach, LinkedIn, and more) to stay organized, track conversations, and measure your impact daily.
• Schedule meetings and demos for your partnered Account Executive by consistently bringing in high-quality leads from target industries.
• Stay on top of trends in business management software and the evolving POS space.
• Consistently meet or exceed activity targets (calls, emails, meetings booked) and revenue-driving KPIs.

Sales Development Representative

Customer Success Manager

• Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
• Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
• Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
• Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
• Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
• Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion.

Full-stack Engineer

• Own the stability and performance of CI across frontend and backend repositories.
• Identify, triage, and fix non-determinism in test suites.
• Establish Elixir unit and integration testing patterns.
• Optimize pipeline performance with improvements in parallelization and caching.
• Build developer-facing tooling and dashboards for CI health.
• Define criteria for what 'ready to ship' looks like.
• Bring AI-assisted test generation into workflows.
• Partner with the QA Engineer and QA Lead for end-to-end tests integration into pipelines.

Senior Software Engineer – Test

Events

• Lead the planning and execution of Boulevard’s industry tradeshow and conference program.
• Treat events as a full-funnel marketing channel that drives brand awareness, engagement, pipeline, and customer connection.
• Build and manage the event calendar, prioritizing opportunities based on audience fit, business impact, and market presence.
• Manage event execution end to end, including sourcing, contracts, vendors, logistics, booth execution, staffing, and on-site operations.
• Partner closely with Sales, SDRs, Marketing, and Marketing Operations on event goals, campaigns, lead follow-up, attribution, reporting, and performance tracking.
• Collaborate with Sales and Lifecycle Marketing teams to develop pre- and post-event marketing campaigns.
• Collaborate cross-functionally on event messaging, collateral, demos, attendee experience, and creative event activations.
• Build strong relationships with event organizers, vendors, partners, customers, and prospects while serving as a key face of Boulevard in the market.
• Travel regularly to support on-site execution and ensure a seamless, high-quality attendee experience.
• Manage event budgets and track performance insights that help improve future programs, processes, and results.

Senior Event Marketing Manager

Account Executive

• Own the full sales cycle from prospecting and discovery through negotiation and close.
• Manage a high volume of Mid-Market opportunities with 1-3 months sales cycles and multiple stakeholders.
• Lead consultative sales conversations with founders, operators, regional managers, and ownership group.
• Deliver tailored product demonstrations and business recommendations based on customer goals and operational needs.
• Drive urgency and momentum throughout the sales process while maintaining a strong customer experience.
• Conduct pricing and contract negotiations confidently and professionally.
• Close new business consistently against monthly and quarterly targets.

Mid-Market Account Executive

Customer Support

• Own hiring, Support-specific training, coaching, and empowering a hardworking, diverse team of Tier 1 Support Specialists
• Regularly host team meetings and 1:1s, owning team performance management
• Utilize internal tools to monitor and manage your immediate team’s performance
• Analyze team performance and ticket data, identifying/sharing trends
• Run QA for your team to ensure high standards in customer communications
• Drive continual team improvements in efficiency, quality, response times, and customer satisfaction
• Identify incidents and follow incident response protocol as Support Incident Commander

Customer Support Manager

Sales

• Lead and Manage a Sales Team
• Develop Sales Strategies
• Drive Revenue Growth
• Build Customer Relationships
• Collaborate Cross-Functionally
• Monitor Sales Performance
• Stay Updated on Industry Trends

Sales Manager

Product Marketing

• Build and scale Boulevard's competitive intelligence program from the ground up, establishing it as a core Product Marketing function.
• Own a centralized competitive intelligence repository as the single source of truth, replacing fragmented input with structured, trusted insight across the organization.
• Conduct deep, creative competitive research that goes beyond surface-level materials to uncover meaningful insights into competitor products, positioning, pricing, and strategy.
• Embed AI into how you work: from scanning competitor moves and synthesizing teardowns to drafting battlecards. You’ll also rethink the formats that intel shows up in, moving beyond static decks toward AI-powered tools, briefings, and assistants that fit within existing workflows.
• Develop a competitor tiering model to prioritize focus, and define the tooling and tech stack to support a scalable, high-impact CI program.
• Analyze competitor announcements, product launches, and market movements, and develop forward-looking POVs on where competitors are heading. You’ll synthesize these signals into executive-level narratives that can be shared during exec and board meetings.
• Run competitive briefings for customer-facing teams, and provide ongoing insights to Product, Product Marketing, and leadership to inform positioning, roadmap, pricing, and packaging.
• Partner with the Content team to develop high-quality competitive content and assets.

Senior Product Marketing Manager – Competitive Intelligence

• Spend ~85% of the day owning complex T1 tickets: assist customers via live chat, email, text, phone, and screen-sharing.
• Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
• Distill and effectively communicate technical information to customers with varying technical acumen.
• Exercise adaptable communication skills, modifying existing macros or creating new responses as necessary.
• De-escalate spicy interactions with confidence and escalate when necessary.
• Spend ~10% on meetings and administrative tasks.
• Identify incidents and accurately follow incident response protocol.

Customer Support Specialist

• Own the end-to-end GTM strategy and execution for AI-powered capabilities.
• Synthesize insights into actionable recommendations for product initiatives.
• Develop clear, differentiated positioning to connect products to customer outcomes.
• Partner with creative teams for high-quality campaign assets.
• Enable Sales and Customer Success with necessary narratives and tools.
• Identify expansion opportunities and influence pricing decisions.
• Ensure alignment across Product, Marketing, and Revenue teams.
• Close the loop post-launch with data-driven refinements.

Senior Product Marketing Manager – GTM

Product Designer

• Lead client experience design strategy in partnership with Product and Engineering, defining success metrics.
• Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized experiences.
• Help evolve the client experience with seamless online booking flows, self-management options, and communication touchpoints.
• Translate human needs into compelling client-facing experiences.
• Partner with engineers to guide implementation and ensure design intent is preserved.
• Act as a design leader, influencing peers and contributing to design culture.

Staff Product Designer, Client Experience

Engineering Manager

• Guide and develop a team of 3-5 frontend engineers; conduct regular 1:1s, performance reviews, and career development planning. Build a high-performing, inclusive team culture focused on craftsmanship, autonomy, and accountability.
• Balance technical depth with delivery management — enabling engineers to focus while ensuring consistent execution and outcomes.
• Contribute to hiring, onboarding, and mentorship to grow Boulevard’s frontend engineering capability.
• Lead the design and implementation of our modular frontend architecture using Module Federation and Micro Frontends to accelerate delivery and isolate complexity.
• Drive the transition of Dashboard from Angular to React, and steward our web-based hybrid mobile approach (via CapacitorJS and shared webviews) to achieve full cross-platform parity.
• Define and uphold engineering standards for code quality, performance, and developer experience across our frontend surface area.
• Oversee modernization of our toolchain (React 19, TypeScript 5, Webpack, MUI 7, etc.), ensuring secure, scalable, and AI-ready codebases.
• Partner with Architecture and Design System teams to evolve our component library for mobile optimization and platform consistency.
• Lead complex debugging and incident resolution for multi-frontend environments, driving systematic improvements to prevent recurrence.
• Partner closely with Product, Design, and Backend leads to define platform-level roadmaps and priorities that enable mobile-first, modular experiences.
• Collaborate with mobile and backend platform peers to unify cross-platform architecture and ensure performance, reliability, and code-sharing efficiency.
• Represent the frontend platform strategy to executive stakeholders, translating complex tradeoffs into clear, outcome-focused narratives.

Engineering Manager, Frontend Experience

• Lead and develop a team of 5-8 engineers across various experience levels.
• Conduct regular 1:1s, performance reviews, and career development planning.
• Partner with Product Management and Design to define and deliver the team roadmap.
• Drive technical excellence through code reviews and architectural guidance.
• Build a high-performing team culture focused on collaboration and growth.
• Manage team delivery, removing blockers, and ensuring successful execution.
• Contribute to hiring, interviewing, and onboarding new team members.
• Participate in on-call rotation and lead incident response when needed.
• Balance hands-on technical contribution with team enablement.