Boulevard

Software Engineer

• Define and execute the long-term infrastructure and security strategy, ensuring scalability, reliability, and security as Boulevard grows.
• Lead, mentor, and grow a team of infrastructure and reliability engineers, establishing best practices and fostering a culture of operational excellence.
• Partner closely with Product, Services and Data Engineering teams to provide the infrastructure foundation for their initiatives.
• Drive architectural decisions for cloud infrastructure, security systems, and operational practices.
• Establish monitoring, alerting, and incident response practices that ensure high availability and performance.
• Ensure compliance with industry standards (PCI, HIPAA, SOC 2) and implement security controls.

Director of Engineering, Cloud & Reliability

People Operations

• Serve as a primary administrator and subject matter expert for Boulevard’s People systems (HRIS and related tools).
• Maintain and optimize new and existing system configurations, workflows, and integrations.
• Identify opportunities to replace fragmented or manual processes with efficient, scalable solutions.
• Partner with Enterprise Systems/IT and vendors to support system enhancements, upgrades, releases, and troubleshooting.
• Maintain the accuracy, completeness, and governance of employee data across systems.
• Develop and maintain People dashboards and reporting across areas like headcount, hiring, and compensation.
• Partner across the People & Culture team to identify opportunities for automation and process improvements.

Senior People Systems – Operations Specialist

Attorney

• Own and manage centralized intake and workflow execution for Legal requests.
• Enforce intake standards, prioritization, and escalation paths across Legal.
• Operate and maintain Legal systems (CLM, intake systems, procurement system, matter management platform).
• Serve as the first operational layer for routine legal work using playbooks and templates.
• Reduce friction, rework, and ad hoc escalations through process enforcement.
• Track and surface trends related to intake volume, turnaround time, and spend.
• Identify recurring operational issues and drive process improvements.
• Partner with attorneys and cross-functional stakeholders to keep Legal running efficiently.

Legal Operations Specialist

Account Executive

• Turn SMB prospects into long-lasting partners and Boulevard evangelists.
• Drive revenue by understanding client needs and recommending actions.
• Maintain a robust new business pipeline through regular prospect follow-up.
• Deliver sales presentations and product demonstrations.

Product Manager

• Own the platform foundation for Boulevard products, driving enterprise readiness and enabling product teams.
• Develop a deep understanding of product team needs to enhance platform usability.
• Establish metrics for platform performance and success.
• Manage the roadmap balancing short-term impacts with long-term integrity.

Staff Product Manager, Shared Services

Marketing

• Design and execute multi-channel onboarding and activation lifecycle programs (email, in-app, SMS, where appropriate) that guide customers from close to first value.
• Own the onboarding lifecycle strategy, ensuring communications align with product-led onboarding flows and real customer behavior.
• Partner closely with Product to support in-product onboarding experiences, activation milestones, and education moments.
• Collaborate with the Onboarding team to ensure lifecycle programs complement live onboarding workflows and reduce friction for new customers.
• Define and optimize activation journeys based on product usage, setup progress, and engagement signals.
• Build proactive nudges, reminders, and educational moments to support stalled or at-risk onboarding experiences.
• Own lifecycle execution systems and campaign logic within Customer.io and Chameleon to ensure accurate targeting and reliable delivery.
• Work closely with Ops and Data to align onboarding programs with customer data, lifecycle events, and infrastructure (Salesforce, Snowflake, etc).
• Establish and maintain a scalable onboarding lifecycle architecture that supports automation, segmentation, and testing.
• Analyze onboarding and activation performance to improve time to value, engagement, and completion rates.
• Collaborate with lifecycle counterparts (acquisition and adoption) to ensure a seamless transition across lifecycle phases.

Lifecycle Marketing Manager – Onboarding, Activation

Salesforce Developer

• Own the end-to-end technical health of the Salesforce platform, including architecture, performance, and scalability.
• Partner with Salesforce Admins, external consultants, and cross-functional stakeholders (Sales, Finance, Engineering) to design and deliver robust solutions.
• Establish and enforce development best practices, code quality standards, and deployment processes.
• Lead the design and implementation of complex quote-to-cash workflows using Salesforce Revenue Cloud.
• Support sophisticated pricing models, including usage-based pricing, hierarchical account structures (e.g., franchises), and subscription lifecycle management.
• Build and maintain flows for quoting, amendments, renewals, invoicing, and revenue operations.
• Troubleshoot and resolve issues across CPQ configurations, pricing logic, and billing processes.
• Design and develop scalable solutions using Apex and Lightning Web Components (LWC).
• Design and maintain integrations between Salesforce and key systems including NetSuite, Marketo, Gainsight, Snowflake, Hightouch, and internal AWS services.
• Play a key role in the migration to Salesforce Revenue Cloud, helping replace and modernize legacy billing systems.

Senior Salesforce Developer

Product Designer

• Set the vision and direction for platform design in close partnership with Product and Engineering leaders. Define clear outcomes and ensure work supports long-term company goals.
• Manage and mentor a team of product designers. Provide regular feedback, support career development, and help the team operate with clarity and focus.
• Guide the design of foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem.
• Help evolve the platform to support: Upmarket customers with complex workflows, permissions, and operational needs.
• Ensure highly complex technical and system-level problems translate into clear, intuitive, and trustworthy user experiences.
• Partner closely with Engineering to ensure design intent is preserved in production and that platform decisions are durable.
• Raise the quality bar across the team by improving critique, design standards, documentation, and collaboration practices.
• Collaborate with other design leaders to evolve Boulevard’s design system so it supports increasing platform complexity and future growth.

Product Design Manager – Platform

• Translate complex financial and operational requirements into simple, intuitive user experiences. Ensure clarity, accuracy, and trust in every flow.
• Use AI tools such as Claude or ChatGPT in your design workflow to explore edge cases, pressure-test logic, and prototype flows.
• Validate assumptions through lightweight research. Talk directly with customers, run usability tests, and iterate based on evidence.
• Share work openly in critique and reviews. Contribute to a culture that values quality, clarity, and outcomes over artifacts.
• Maintain a high bar for clarity, usability, visual craft, and consistency.
• Contribute to the evolution of Boulevard’s design system by extending components and defining patterns that support commerce complexity.

Senior Product Designer, Commerce

Customer Success Manager

• Own customer retention by identifying churn risk and driving strategic intervention plans.
• Guide and support customers through proficiency and adoption of each product.
• Engage directly with customers to strengthen relationships and address concerns.
• Lead structured “get well” plans for at-risk accounts.
• Monitor customer health, usage trends, and critical metrics.
• Navigate challenging conversations with customers.
• Ensure customers are receiving maximum value through consultative conversations.
• Advocate for customers by surfacing feedback and trends.
• Identify opportunities to expand accounts through thoughtful upsell and cross-sell motions.
• Partner with cross-functional teams for seamless handoffs.
• Maintain accurate records and leverage internal tools.

Customer Success Manager, SMB

Accounting Manager

• Own the month-end close process for revenue and related accounts, ensuring accuracy and timeliness.
• Oversee AR operations.
• Perform vendor selection and lead the implementation of a new revenue recognition software module.
• Revamp key month-end close processes to improve efficiency, accuracy, completeness, and compliance with ASC 606 and SOX.
• Develop and document accounting policies and procedures to support scaling operations and ensure audit readiness.
• Review customer contracts and order forms to determine appropriate revenue recognition treatment under ASC 606.
• Participate in the development and improvement of internal controls, including documentation to support controls.
• Assist in coordinating with external auditors to ensure timely completion of annual audit.
• Perform technical accounting analyses and record conclusions in accounting policy memoranda.
• Assist senior management in analyzing financial performance and identifying variances from budgets and forecasts.
• Create and maintain process documentation and SOPs.
• Perform ad hoc projects as needed.
• Lead, mentor, and develop a small team of direct reports.

Manager, Revenue Accounting

Executive Assistant

• Own complex, high-volume calendars for three senior R&D leaders, treating executive time as a strategic asset.
• Schedule and coordinate internal/external meetings across time zones.
• Proactively manage conflicts and tradeoffs by proposing clear options for resolution.
• Maintain strong meeting hygiene and readiness: clear purpose, right attendees, correct duration, and reliable sequencing.
• Ensure clean, reliable meeting logistics: accurate titles, agendas/pre-read links, Zoom/room details, attendee lists, and last-mile confirmations.
• Build a deep understanding of each leader’s OKRs and priorities, ensuring they are spending their time on priorities.

Executive Assistant – R&D Senior Leadership

• Design and execute multi-channel lifecycle programs (email, in-app, SMS)
• Collaborate with Product Marketing to translate new feature releases into lifecycle campaigns
• Partner with Customer Success to define and act on expansion triggers
• Own campaign logic within Customer.io and Chameleon
• Work closely with Ops, Data, and Engineering
• Analyze campaign performance and customer behavior
• Collaborate to create a connected customer lifecycle experience