Boulevard

Business Analyst

• Generate unique insights from merchant, consumer, and product data to quantify Boulevard’s impact and ecosystem trends across regions, segments, and time
• Build a deep view of the consumer including demand patterns, frequency, basket, price sensitivity, and channel behavior
• Segment merchants by vertical, size, business model, and sophistication and define peer groups and outlier flags that guide comparisons
• Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats
• Lead pricing and elasticity work including demand estimation, promo testing, and price optimization
• Publish a quarterly State of Self-Care, a monthly Industry Pulse, and weekly Data Bytes and deliver advertiser-ready insights with a methods page, asset kit, and channel plan
• Partner with Marketing, Brand, and PR on narratives, visuals, media briefs, and distribution and tailor insights by audience and channel
• Partner with Product and GTM to convert findings into decisions, experiments, and in-product benchmarks including PRDs, instrumentation asks, and success metrics
• Present executive-ready data stories, partner closely with Product, Marketing, BizOps, and Finance to align on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and ROI
• Uphold privacy with documented aggregation standards and disclosure controls including k-anon thresholds, dominance limits, rounding or noise, and pre-publication review gates

Senior Customer and Industry Insights Analyst

Platform Engineer

• Design, build, and scale backend services and APIs (GraphQL and REST) that power Boulevard’s ecosystem.
• Develop performant, fault-tolerant systems using caching, queuing, and asynchronous processing.
• Implement event-driven architectures with tools like Kafka and Redis MQ.
• Partner with infrastructure engineers to evolve cloud-native architecture and improve observability on AWS.
• Lead projects end-to-end — from ideation to deployment — ensuring technical quality, scalability, and timely delivery.
• Proactively identify issues, propose solutions, and drive continuous improvement across the platform.
• Mentor and support other engineers, fostering technical growth and a culture of learning.
• Demonstrate senior-level ownership in code quality, collaboration, and execution; influence through expertise and impact.

Senior Platform Engineer

Operations

• Administration and optimization of our Support tech stack (Salesforce, Intercom, Jira), ensuring reliable day-to-day operations while continuously improving system performance.
• Execute strategy in partnership with Support leadership, translating business objectives into operational process, workflows, and tool configurations.
• Implement best practices for support operations, leverage automation and AI to streamline workflows and enhance customer outcomes.
• Manage system integrations across Intercom, Salesforce, GuideCX and ChurnZero to enable seamless handoffs between Onboarding, Customer Success, and Support.
• Design and implement flows that sync relevant data and information from Intercom and Jira back to Salesforce Cases, providing customer-facing teams with visibility to customer interactions and creating trustworthy reporting and analytics in Salesforce.
• Design and maintain dashboards in Intercom and Salesforce that measure Support KPIs and metrics, ensuring leadership has actionable insights.
• Provide high-level and in-depth ad hoc reporting and analysis to Support and CX Leadership, enabling data-driven decision making.
• Maintain clear documentation of processes and workflows in Confluence, scaling operational knowledge across the team.
• Collaborate closely with Revenue Operations to ensure consistency in data, tooling, and process design across the customer lifecycle.
• Proactively identify opportunities for automation, workflow improvement, and tooling enhancements, and partner with stakeholders to implement solutions.

Support Operations Manager

Product Marketing

• Lead the function responsible for translating Boulevard’s innovation into compelling stories, successful go-to-market strategies, and measurable business impact.
• Manage and mentor a team of seven spanning Product Marketing, Lifecycle Marketing, and Education.
• Set the strategic vision for how Boulevard positions and launches products across its portfolio.
• Drive cross-functional product launches with Product, Sales, Customer Success, Support, and Marketing.
• Build and operationalize GTM playbooks for launches, sales enablement, and competitive insights.
• Partner with Product leadership on market validation, roadmap storytelling, and pricing/packaging.
• Deliver proof-driven stories that highlight measurable customer outcomes and ROI.

Director of Product Marketing

Onboarding Specialist

• Manage and develop a team of 5–7 Enterprise Onboarding Specialists through regular 1:1s, performance reviews, and coaching.
• Foster a culture of ownership, accountability, and adaptability; provide escalation guidance for complex, multi-stakeholder implementations.
• Ensure consistency in execution across the team while enabling tailored approaches for enterprise customer nuances.
• Partner with leadership to design, refine, and scale onboarding frameworks for enterprise customers that are structured, repeatable, and adaptable.
• Differentiate and codify onboarding workflows between SMB and enterprise customers; create playbooks and best practices.
• Evaluate customer complexity (number of locations, integrations, legacy migrations) and adjust onboarding strategies accordingly.
• Track and improve enterprise onboarding KPIs such as time-to-value (TTV), activation rate, launch timeline accuracy, and enterprise onboarding CSAT.
• Act as a leadership presence for enterprise customers, joining key calls and providing executive-level assurance during onboarding.
• Oversee team workload and prioritize projects to meet strict launch deadlines; partner directly on high-value accounts to deliver white-glove experiences.
• Serve as the voice of the enterprise customer across Sales, Product, Engineering, and Customer Success; provide structured feedback loops and champion automation and tooling opportunities.

Onboarding Manager, Enterprise

Accountant

• Assist with the preparation of the monthly financial close process, including preparation of journal entries, balance sheet reconciliations, and flux analyses in accordance with close calendar timelines
• Prepare and maintain prepaid expenses, fixed assets, accrued expense, and depreciation/amortization schedules
• Record cash transactions and reconcile bank accounts on a monthly basis
• Administer the company credit card program in Ramp
• Review expense reimbursements and credit card expenses and verify adherence to the travel & expense policy
• Assist with the preparation of misc. tax, informational, and compliance related filings
• Assist in support of external audit, including preparation of audit requests and ongoing support
• Pursue process improvement and automation of existing processes
• Assist with implementing, maintaining, and documenting internal accounting processes and internal controls
• Participate in ad hoc projects as needed
• Report to the Accounting Manager and work closely with other members of the finance team and key stakeholders across the organization to help drive growth and financial success.

Senior Accountant

Customer Support

• Support T1 Managers (10-20%): contribute to knowledge, SOP, macro management, surface process/product improvements, conduct peer enablement and mentorship, run team meetings in manager absence, assist with ad hoc projects, T1 Ticket QA
• Own complex T1 tickets and escalations (60-70%): assist customers via live chat, email, text, phone, screen-sharing; scope, troubleshoot, anticipate downstream impact, and resolve technical issues
• Distill and communicate technical information to customers with varying technical acumen
• Adapt communication, modify or create macros, and de-escalate interactions; escalate when necessary
• Flex into other T1 ticket queues based on volume
• Identify incidents and follow incident response protocol as Support Incident Commander (rotating with T1 Managers)
• Provide customer insights by surfacing trends, churn risks, and upsell opportunities
• Collaborate with remote team and cross-functional partners (Finance, Engineering, Product, Customer Experience)
• Report to T1 Senior Manager and contribute to continual improvement of team efficiency and skills

Customer Support Team Lead

Performance Marketing

• Develop and run integrated digital programs tailored to brick-and-mortar SMB audience to generate qualified pipeline, conversion, and revenue.
• Deliver qualified pipeline by owning marketing’s influence across the funnel from demand capture through SQL and opportunity creation; improve conversion rates through CRO, landing page testing, and nurture programs.
• Own and scale digital channels (SEM/SEO, paid social, programmatic, email/SMS, video); pilot and grow new formats (YouTube, TikTok, CTV/OTT, affiliate).
• Refine channel–message fit through systematic channel × format × message × offer testing loops; maintain a creative taxonomy and AI-assisted workflows.
• Improve visibility on AI-driven answer surfaces via AEO and stay on top of platform capabilities; fine-tune campaigns for audiences, bidding, creative, and measurement.
• Help shape how performance marketing supports Boulevard’s product-led motion and reinforce expansion programs with off-platform campaigns.
• Own a performance budget aligned to revenue and pipeline goals; reallocate dynamically to prioritize CAC-efficient channels and hit quarterly targets.
• Define KPIs, build dashboards, and run disciplined tests (A/B, holdouts, geo-lift); operate multi-touch attribution and lightweight marketing mix modeling with Finance and Analytics.
• Shape and leverage a stack anchored on Salesforce and Marketo; partner with RevOps and Marketing Ops for attribution, funnel analytics, and reporting.
• Establish operating cadences with Sales, Finance, RevOps, and Marketing peers; set SLAs for execution, lead routing, and post-campaign feedback.
• Build and manage a small but growing team; set goals, coach, evaluate resourcing, and manage agency partners.

Director of Performance Marketing

People Operations

• Serve as a trusted advisor to senior leaders and managers across assigned client groups, guiding people strategy and execution.
• Act as a thought partner providing proactive insights and coaching on leadership effectiveness, team dynamics, and organizational design.
• Translate business strategy into people strategy, aligning workforce planning, talent needs, and organizational priorities.
• Support managers with performance management, coaching, and feedback practices.
• Guide leaders through talent reviews, compensation/promotion cycles, succession planning, and career development initiatives.
• Partner with L&D to identify capability gaps and enablement needs.
• Lead change management efforts and ensure smooth adoption of new programs, structures, or processes.
• Partner with leaders on engagement and retention strategies; analyze surveys, attrition, and feedback to provide actionable insights.
• Lead strategic workforce planning and drive DEIB initiatives within business units.
• Serve as first point of contact for complex employee relations; provide guidance on policy, compliance, and employment law with Legal.
• Collaborate with People Operations and Total Rewards to ensure delivery of core HR programs.
• Use people analytics to guide decision-making and create dashboards and reports for leaders.

Senior People Business Partner

Social Media Manager

• As Boulevard’s Social Media Content Creator, you’ll design and execute social media posts across Boulevard’s social media channels, particularly focused on short-form video.
• You’ll be joining the Marketing team at an exciting time where we are focusing on opening up new social channels, including TikTok, LinkedIn and YouTube shorts.
• You’re an experienced social media marketer who crafts creative, high‑impact social media posts and leverages insights to continually increase followers and improve engagement.
• The ideal candidate is a digital storyteller who is creative and outgoing and has experience working across multiple social media channels, as this role will require a lot of interaction and collaboration across marketing teams.
• You will report directly to the Sr Manager, Social Media and Community and work hand-in-hand with our Marketing Communications team to create brand approved assets.
• What you’ll do here:
• Create compelling social posts for short-form video channels such as TikTok and Reels
• Be responsible for filming, creating visuals, and writing captions
• Brainstorm campaign and content ideas to drive engagement and awareness of Boulevard as a premier brand in our space
• Help create strategy for user-generated content
• Capitalize on social media trends and translate them into engaging content that’s clearly aligned to our brand
• Collaborate with social media, brand and content teams regularly to adapt content to be used across different social networks
• Track and report on results
• What you’ll need to thrive:
• Education: Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)