Senior Manager, Support

Boulevard

Senior Manager of Support at Boulevard enhancing customer experience through effective support management. Leading a diverse team and driving operational efficiency in a SaaS environment.

Posted 6/18/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own hiring, coaching, and empowering a diverse team of multi-tier Support Specialists and/or managers.
Regularly host team meetings and one-on-ones while managing team performance.
Analyze team performance and ticket data to identify trends and opportunities for improvement.
Collaborate cross-functionally with other departments for projects aimed at driving efficiency and customer satisfaction.

Requirements

What you’ll need

5-10+ years Support management experience in a fast-paced SaaS startup environment.
Previous experience managing a multi-tier Support team for a technical platform.
Proficiency in standard Support tools such as Intercom, Zendesk, Salesforce, Jira, Zoom, and Slack.
Analytical approach to challenges with strong ownership in tracking metrics.

Benefits

Comp & perks

401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote work with a monthly work from home stipend.
Family planning resources and specialized support programs.
Equity opportunities for growth with Boulevard.
Boulevard Bucks Learning and Development program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

support managementdata analysisperformance tracking

Soft Skills

coachingempoweringteam performance managementcollaborationanalytical thinking