Customer Success Manager

Boulevard

Customer Success Manager responsible for ensuring value realization for Mid-Market customers at Boulevard. Leading account health and relationship management with sophisticated self-care businesses.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

About the role

Key responsibilities & impact

Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion.

Requirements

What you’ll need

3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management.
Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs.
Strong ownership mindset with the ability to understand customer goals, identify risk, and prioritize work across a diverse, multi-location book of business.
Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships.
Comfortable managing competing priorities, evolving processes, and shifting customer needs, with the ability to execute effectively under ambiguity while maintaining high standards for follow-through and execution.
Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment.
Proactively identify and drive expansion opportunities by leveraging customer context, usage data, and sound judgment to expand value within your book of business.
Identify early signs of risk or operational challenges and escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention.

Benefits

Comp & perks

401(k) match plus dental, medical, vision, and life insurance.
Take a break whenever you need with our flexible vacation day policy.
Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
Family planning resources and specialized support programs.
Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementdata-driven judgmentaccount planningup-sellingcross-sellingrisk identificationcontract renewalsbusiness reviewscustomer adoption strategiesusage data analysis

Soft Skills

strong ownership mindsetclear communicationempathetic communicationrelationship managementability to prioritizeadaptabilityself-starterproblem-solvingtrust-buildingexecuting under ambiguity