Bosun

Project Manager

• Serve as the main point of contact between clients, crews, subcontractors, and the office team
• Lead and manage multiple crews to ensure projects are completed on time, on budget, and at the highest quality standards
• Conduct project walkthroughs with clients, set clear expectations, and ensure customer satisfaction
• Oversee day-to-day field operations including site readiness, material coordination, and safety compliance
• Manage scheduling, documentation, and communication between the field and office
• Troubleshoot issues on-site and provide solutions to keep projects moving efficiently
• Conduct final walkthroughs, handle punch lists, and manage warranty work as needed
• Oversee projects from start to finish

Construction Project Manager

Administration

• Manage selections paperwork, approvals, and signoffs throughout the construction process.
• Prepare and update weekly Selections Progress Summaries.
• Coordinate with architects, designers, and vendors to ensure timely approvals.
• Track, organize, and distribute selection documents for client and vendor use.
• Maintain accurate project documentation in Excel and Office 365.
• Ensure insurance compliance and vendor certification documentation is current.
• Assist in preparing RFP packages and reviewing vendor proposals for accuracy.
• Act as a professional liaison between clients, subcontractors, and the internal team.
• Schedule and coordinate meetings with vendors, ensuring clarity of specifications and timelines.
• Provide weekly status updates to clients and external design partners.

Construction Administrator

QA Engineer

• Conduct comprehensive estimate reviews for mitigation, reconstruction, contents, board-up, abatement, biohazard, mold, and fire damage
• Evaluate estimate documentation in Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and related systems
• Ensure compliance with carrier requirements, internal standards, and industry best practices
• Provide professional and constructive feedback to franchise teams to improve estimating consistency and accuracy
• Communicate with franchise locations and carrier representatives through various digital platforms
• Monitor trends and performance indicators to identify training opportunities or process improvements
• Support surge needs during catastrophe events or times of increased volume

Full-Service Reviewer, QA Analyst

Director

• Prepare comprehensive and accurate cost estimates for custom home projects from initial conceptual drawings to final construction documents. Attend coordinator meetings with owners and architects to ensure the budgets and construction documents align. Conduct thorough review of architectural plans, specifications, and other project documents to identify scope, materials, and labor requirements. Perform detailed take-offs of all building components, including but not limited to foundations, framing, roofing, exterior finishes, interior finishes, and mechanical, electrical, and plumbing systems. Solicit and evaluate bids from subcontractors and suppliers, ensuring competitive pricing and adherence to project specifications. Maintain an up-to-date database of material costs, labor rates, and sub pricing. Collaborate closely with the sales and design teams to understand client needs and translate them into accurate cost projections. Identify potential cost-saving opportunities and value engineering options without compromising quality. Prepare detailed proposals, including scope of work, exclusions, and allowances. Participate in pre-construction meetings and client presentations to explain estimates and answer questions. Track project costs against estimates and provide variance analysis throughout the construction process. Stay informed of industry trends, material advancements, and new construction techniques. Assist in the development and improvement of estimating processes and tools.

Director of Estimating

Sales

• Convert inquiries into clients and guide families through in-home care services
• Conduct in-home assessments and sales consultations
• Guide families through admissions and care planning
• Match clients with caregivers and coordinate schedules
• Collaborate with marketing for referrals and follow-ups
• Participate in on-call rotation every 3–4 weeks
• Use consultative sales skills, relationship expertise, and client management experience to help seniors live safely at home while growing the business

Sales Advisor, In-Home Care

• Manage residential restoration projects from scope to final sign-off
• Serve as the primary point of contact for homeowners and insurance adjusters
• Oversee budgets, timelines, subcontractors, and client satisfaction
• Ensure quality workmanship, code compliance, and proactive problem-solving
• Be available during nights or weekends when urgency calls
• Deliver results that drive revenue and create real impact

• Manage residential and commercial reconstruction projects from start to finish
• Create and maintain detailed work orders, project schedules, and timelines
• Communicate frequently with customers, subcontractors, estimators, and internal departments
• Coordinate materials procurement, subcontractor scheduling, and job site logistics (including dumpsters and permits)
• Ensure projects stay within budget and meet compliance and safety standards
• Conduct weekly reviews with estimators to provide project updates
• Submit and approve subcontractor invoices for payment
• Provide top-tier customer service targeting satisfaction scores of 9+ and high NPS ratings
• Maintain clean and safe job sites, including proper signage and employee safety oversight
• Obtain necessary inspections and upload Certificates of Completion
• Work closely with internal teams to uphold safety, compliance, and quality standards

Reconstruction Project Manager

• Review estimate documentation for accuracy and completeness using platforms such as Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and more
• Evaluate estimates for water, mold, fire, board-up, biohazard, abatement, contents, and reconstruction services
• Ensure compliance with carrier service level agreements and industry estimating standards
• Communicate directly with franchisees and insurance carriers via phone, email, and claim systems to resolve issues or request updates
• Provide coaching and actionable feedback to franchises to improve estimating and documentation practices
• Identify and share performance trends with internal managers and stakeholders
• Support franchise and departmental efforts during catastrophe events or peak volume periods

Construction Project Manager

Construction Administrator

Full-Service Reviewer, QA Analyst

Director of Estimating

Sales Advisor, In-Home Care

Construction Project Manager

Reconstruction Project Manager

Reviewer, Restoration QA Analyst