Quality Assurance & Operations Associate – Process Manager, Paid Search Engine Marketing
Capital One
Reviewer, Restoration QA Analyst
Bosun
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
Junior
About the role
- Review estimate documentation for accuracy and completeness using platforms such as Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and more
- Evaluate estimates for water, mold, fire, board-up, biohazard, abatement, contents, and reconstruction services
- Ensure compliance with carrier service level agreements and industry estimating standards
- Communicate directly with franchisees and insurance carriers via phone, email, and claim systems to resolve issues or request updates
- Provide coaching and actionable feedback to franchises to improve estimating and documentation practices
- Identify and share performance trends with internal managers and stakeholders
- Support franchise and departmental efforts during catastrophe events or peak volume periods
Requirements
- High School Diploma or GED
- One plus years’ experience with document review or similar analytical work
- Bachelor’s degree or equivalent experience in insurance claims, estimating, restoration, or a related field
- Ability to pass a background check and maintain confidentiality
- Experience in the restoration industry with an emphasis on mitigation, reconstruction, and contents
