Boston Medical Center (BMC)

Analyst

• Align technology solutions with business strategies
• Proactively identify opportunities to apply technology to business processes
• Inform and advise customers on information-system functionality, costs, benefits, and implementation requirements
• Act as technical liaison and broker of services with various vendors
• Provide technical guidance or business-process expertise on complex projects
• Research strategic planning matters from technical or business perspectives
• Integrate work at a high level within the Applications Analyst job family and in-depth within technical and clinical areas
• Develop and maintain effective working relationships with customer management and IT personnel
• Understand business problems, IT strategies, issues, and priorities
• Apply technology to improve business processes within strategic system goals

Applications Analyst III – Epic Resolute HB

Coding Specialist

• Assist with development of strategic coding communication and education plans
• Develop coding content-specific, competency-based, and operational-based communication and educational deliverables
• Create presentations, learning materials, handbooks, and other training materials
• Lead training sessions on current medical billing and coding information
• Mentor physicians and provide performance feedback to a third-party vendor
• Advise the Physician Group and Revenue Cycle staff on coding and documentation principles
• Manage communication and coding training delivery for leadership teams and end-users
• Deliver training through instructor-led, train-the-trainer, virtual classroom, webcast, and web-based methods
• Maintain coding training materials
• Review and respond to coding questions
• Perform random chart audits
• Maintain confidentiality and perform other assigned duties
• Adhere to BMC RESPECT behavioral standards

Coding Education Specialist

• Assist with development of strategic coding communication and education plans
• Develop coding content-specific, competency-based, and operational-based communication and educational deliverables
• Create presentations, learning materials, handbooks, and other training materials
• Lead training sessions on current medical billing and coding information
• Provide mentoring and education to physicians and feedback to third-party vendors
• Advise Physician Group and Revenue Cycle staff on coding and documentation principles
• Manage communication and coding training delivery through instructor-led, train-the-trainer, virtual classroom, webcast, and web-based methods
• Maintain coding training materials
• Review and respond to coding questions
• Perform random chart audits
• Maintain confidentiality of company and regulated information
• Perform other assigned duties and adhere to BMC RESPECT behavioral standards

Operations

• Manage the day-to-day operations of the Professional Billing Coding Operations team
• Supervise, develop, mentor, interview, orient, train, evaluate, hire, terminate, and discipline professional coding staff as necessary
• Validate accurate CPT, HCPCS, ICD-10-CM, and diagnosis code assignment by coders, physicians, and non-physician practitioners
• Review medical records, abstract diagnoses and procedures, sequence codes, and ensure accurate professional billing
• Review coding denials, payer claim edits, RAC reviews, and other external coding reviews; identify root causes and trends
• Conduct random chart audits and quality reviews to validate compliant code selection and documentation
• Provide coding education, feedback, updates, and in-service training to coders, healthcare professionals, and Revenue Cycle staff
• Partner with the Coding Education Team to design and implement coding, clinical documentation audit, and education programs
• Establish staffing schedules, assign workloads and projects, and monitor productivity
• Track overtime, absenteeism, hours worked, leave, and vacation/sick time; review and approve timesheets
• Report on coding accuracy, abstracting, coding accountabilities, benchmarking profiles, and operational performance
• Research coding issues, respond to coding questions, initiate documentation queries, and monitor responses
• Ensure compliance with Official Coding Rules, Coding Clinic guidance, payer guidelines, CMS requirements, HIPAA, and hospital safety procedures

Manager, Professional Billing Coding Operations

Cancer Registrar

• Comply with cancer registry operations as directed by the Senior Cancer Registrar
• Perform registry operations in compliance with facility needs, State requirements, and Commission on Cancer requirements
• Manage cancer registry work independently and efficiently
• Prioritize workload and manage time effectively
• Adhere to institutional confidentiality guidelines

Patient Service Representative

• The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
• Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
• Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
• Provides accurate and detailed information and updates patients’ records, using Epic
• Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
• Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
• Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
• Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager.
• Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
• Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.
• Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Other duties as needed.

Content Writer

• responsible for designing, developing, and maintaining reports, extracts and dashboards within the Epic electronic health record (EHR) system
• regularly develop reports, Radar content, and Dashboards using Slicer Dicer, and Reporting Workbench
• maintain open communication with end users to define report specifications and establish an expected timeline of development, validation, and delivery
• work with application and clinical team members as needed to understand underlying workflows and where to find pertinent information in Chronicles to ensure complete and accurate data is provided
• participation is expected at weekly team and all staff meetings to keep up to date on all current projects and initiatives

Report Writer, Applications Developer

Accounts Payable

• Collaborates with management, clinical application analysts and IT staff to define or design business processes and identify enabling technologies based on customer requirements.
• Act as liaison between clinical and technical staff to make sure that the user needs are met.
• Actively seeks ways to apply existing technologies to clinical data and applications, researching and providing information on technical trends and practices relevant to healthcare delivery organizations.
• Informs and advises customers on information system technologies’ functionality, costs, benefits, and implementation requirements.
• Maintains a current understanding of strategic business initiatives and how they relate to IT goals and objectives.
• Assess near-term needs, utilizing structured interview processes to establish business priorities.
• Consults with technical experts and develops alternative technical solutions; seeks advice on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.
• Develop all aspects of the project plans (scope, definition, functional and technical specifications, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery.
• Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives.
• Provides effort estimates and assists in the development of project timelines.
• Works closely with other IT team members and business owners to define requirements, prototype and build solutions.
• Responsible for ensuring on time project delivery and completion.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
• Anticipates and identifies issues proactively and implements corrective actions.
• Maintains IT group apprised of project status; informs the IT group of any issues or potential potholes.
• Keeps client informed of the project’s progress.
• As requested, evaluates new applications and make recommendations to management.
• Provide services such as facilitating priority setting and brokering contracts on behalf of customers.
• Prepares and presents formal presentations to both internal and external audiences.
• Provides subject matter expertise and acts as an internal consultant on assigned application and business area.
• Maintains strong working knowledge of the application technologies to facilitate requirements gathering and to educate end users in the relevant applications.
• Act as a mentor to new and less experienced applications analysts involving training, task assignment, and project oversight.
• Participate in an on-call customer support rotation during normal business hours and off hours.
• Performs other duties as assigned or as necessary.

Senior Analyst

Prior Authorization Specialist

• Responsible for screening prior-authorization and coordination of specialized services requests in the medical care management program, including a broad range of requests for inpatient, outpatient and ancillary services.
• Adheres to policies and procedures in order to comply with performance and compliance standards and to ensure cost effective and appropriate healthcare delivery.
• Maintains current knowledge of network resources for referral and linkage to member’s and provider’s needs.
• Authorizes certain specified services, under the supervision of the manager, according to departmental guidelines.
• Per standard workflows, forwards specified requests to the clinician for review and processing.
• Answers ACD line calls from providers and other departments and redirects, as needed.
• Coordinates all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s).
• Ensures timely access to care while maximizing BMC hospital reimbursement.
• Supports Prior Authorization Clinicians.
• Answers ACD line calls, verifies member eligibility and enters into CCMS or Facets the information necessary to complete the caller’s request.
• Identifies and informs callers of network providers, services, and available member benefits.

Prior Authorization Specialist I – Patient Access Services

• Responsible for screening prior-authorization and coordination of specialized services requests
• Adheres to policies and procedures to comply with performance and compliance standards
• Authorizes specified services under supervision according to departmental guidelines
• Forwards specified requests to clinicians for review and processing
• Answers ACD line calls from providers and departments and redirects as needed
• Coordinates financial clearance activities by navigating pre-registration, obtaining referral authorizations
• Maintains current knowledge of network resources for referrals and member needs
• Collaborates with stakeholders in the financial clearance process

Prior Authorization Specialist – Per Diem

Cloud Engineer

• Engineer, implement, and manage secure, scalable AI/ML platforms specifically within the AWS ecosystem
• Serve as a Subject Matter Expert (SME) in optimizing AWS infrastructure using Infrastructure as Code (IaC) to ensure high availability for model endpoints and data planes
• Lead the end-to-end operationalization of modern AI and Generative AI workloads, including LLM-powered applications, Retrieval-Augmented Generation (RAG), and Agentic AI frameworks
• Build and maintain reliable, cost-efficient platforms utilizing native AWS services and automated CI/CD pipelines to transition intelligent solutions from development to production
• Implement advanced monitoring solutions to oversee platform health, performance, and the stability of AI-driven workloads
• Act as a technical lead to advance the organization’s cloud maturity, ensuring all AWS-based AI solutions are robust, secure, and 'AI-ready'

AWS Cloud AI Engineer

Security Engineer

• Assist in the design, audit, and implement technical guardrails that protect our infrastructure and govern our data and AI systems.
• Actively contribute to the development of solutions addressing enterprise security and AI needs.
• Gain practical experience in implementing automated identity lifecycle management.
• Conduct security audits for both cloud and on-premises infrastructures.
• Establish data governance policies that enable the secure expansion of AI initiatives.

Cybersecurity & AI/Data Governance Intern

Clinical Research

• Evaluating and tracking the eligibility of all patients seen in the clinic, EMR reports, or community engagement events
• Obtaining informed consent and registering patients to cohort studies and other protocols.
• Reviewing and abstracting the medical records for patients, including review of pathology reports.
• Entering information into the appropriate EMR and eCRF systems and departmental systems in an accurate manner.
• Reviewing data for quality and completeness based on established queries.
• Assists with the coordination of the collection, processing, organization, and storage of biological specimens in the systems
• May be responsible for IRB and regulatory submissions and maintenance of regulatory files
• Maintaining ongoing communications with research managers and PIs for data collection needs.

Clinical Research Coordinator II, Cancer/Hematology

Director

• Provide strategic leadership, design, and governance of physician compensation programs
• Establish functional/organizational priorities
• Manage subordinate professional staff
• Design and oversee sophisticated, compliant compensation models
• Provide executive-level oversight of physician compensation expense
• Establish and oversee departmental policies and governance structures
• Serve as a key leader within the integrated finance function
• Direct the utilization of external market benchmarking data
• Influence key internal and external stakeholders

Director, Physician Compensation

Operator

• Manage incoming calls using a harm reduction framework
• Engage people who use drugs in meaningful conversation
• Remain calm and compassionate in potentially challenging situations
• Meet monthly call requirements to stay active on the team

Applications Analyst III – Epic Resolute HB

Coding Education Specialist

Coding Education Specialist

Manager, Professional Billing Coding Operations

Cancer Registrar

Patient Service Representative

Report Writer, Applications Developer

Senior Analyst

Prior Authorization Specialist I – Patient Access Services

Prior Authorization Specialist – Per Diem

AWS Cloud AI Engineer

Cybersecurity & AI/Data Governance Intern

Clinical Research Coordinator II, Cancer/Hematology

Director, Physician Compensation

Hotline Operator