Boston Medical Center (BMC)

Operator

• Manage incoming calls using a harm reduction framework
• Engage people who use drugs in meaningful conversation
• Remain calm and compassionate in potentially challenging situations
• Meet monthly call requirements to stay active on the team

Hotline Operator

Research Scientist

• Responsible for the administrative aspects of CHEER’s programs, including: managing program records and handling communication needs of the program.
• Provides assistance in the development of reports, presentations, and data analysis.
• Assists in data collection and provides feedback on progress.
• Schedules meetings with program participants; conducts reminder communications.
• Reviews the data collection forms for programs; checks work of junior staff performing data entry to ensure timely and accurate entry.
• Provides technical guidance to junior staff.
• Conducts literature searches.
• Assists Investigators with manuscript and presentation preparation and research.
• Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.
• Performs office-related duties such as answering phones, managing email accounts, picking up and delivering mail, ordering and distributing office supplies, handling faxes, scanning, filing, photocopying, collating materials, maintaining the update of policy manuals, etc.

Research Assistant, Pediatrics

IT Support

• Facilitate the IT Governance process which spans projects for the BMC Community Hospitals
• Collaborate with stakeholders for the purpose of reviewing, updating and optimizing the IT project portfolio to maximize value delivery through alignment with changing organizational strategies, goals and objectives.
• Report on project portfolio key performance indicators so that performance issues can be identified and addressed and alignment with the organization’s strategic goals (e.g. return on investment, benefits realization) is maintained.
• Support development and continuous improvement of portfolio management processes (e.g. change management, risk management, issue management, resource management, and quality management).
• Communicate the results of the portfolio selection decisions and prioritization to stakeholders to ensure organizational alignment.
• Serve as the IT portfolio management subject matter expert.
• Collaborate with the Director of the IT Project Management Office to educate the organization about the portfolio management framework and standards.
• Define the portfolio prioritization process using appropriate criteria (e.g. dependencies, resource capacity and capability, technology, strategic alignment, etc.) in order to sequence portfolio projects.
• Stay current with Portfolio Management best practices and technology and identify opportunities for process efficiency, innovation and operational excellence.
• Collaborate with the Director of the IT PMO to determine staffing requirements to sustain and continuously improve IT project portfolio governance processes.
• Directly supervise IT PMO staff responsible for facilitation and continuous improvement of project portfolio governance to include hiring, work allocation, scheduling, training and professional development, problem resolution, performance evaluation and related supervisory activities.

Portfolio Manager – IT PMO, Community Hospitals

Medical Billing and Coding

• Assigns appropriate codes to reflect all diagnoses and procedures based on coding methodologies
• Converts all patient visits and encounters into appropriate DRG assignments for reimbursement
• Reviews patient medical records and abstracts medical data
• Codes diagnoses, procedures, and appropriate modifiers from medical record documentation
• Enters coded/abstracted information into the Medical Center's computerized database

HIM Coder – Per Diem

Business Analyst

• Analyzes medical records for compliancy with standards, rules and regulations related to patient information
• Analyzes findings captured in databases for trends, changes and areas of concern
• Creates reports, maintains databases and tracks statistical information
• Performs specialized professional level administrative, organizational, systems, budgetary and related analysis for hospital programs and activities

Health Information Management Analyst

Analyst

• Align technology solutions with business strategies
• Proactively identify opportunities to apply technologies to business processes
• Inform and advise customers on information system technologies
• Function as technical liaison and broker of services with vendors
• Develop and maintain credibility with customer management and IT personnel
• Understand business problems and IT strategies

Epic Cadence Analyst II

Financial Planning and Analysis

• Serves as the primary point of contact for external auditors
• Leads the planning, coordination, and timely completion of the annual consolidated system audit
• Oversees the annual tax return calendar and ensures timely completion of all required tax filings
• Prepares and contributes to financial materials for Board and Committee meetings
• Coordinates quarterly and annual external bond reporting and CHIA reporting
• Leads consolidated monthly close reporting in coordination with subsidiary entities
• Functions as a system-wide technical accounting resource
• Maintains effective control procedures across all financial reporting and tax processes
• Continuously identifies opportunities to improve the efficiency of financial reporting, audit, and tax functions

Financial Reporting Director

Data Scientist

• Collaborate with research leadership to identify available data resources and support effective use of operational and research reporting systems.
• Partner with operational leadership to understand data requirements and develop solutions that support business, operational, and research objectives.
• Develop and maintain expertise in operational systems and data sources, including InfoEd, Infor, Velos, Monday.com, and related reporting platforms.
• Translate data requirements into SQL queries and present data in formats that support effective analysis and decision-making by leadership and stakeholders.
• Create formal written documentation for dataset construction processes, including definitions and specifications for key data elements.
• Develop and maintain standard operating procedures (SOPs) to ensure data reliability, consistency, and compliance with organizational standards.
• Manage and enforce applicable data access restrictions, access controls, and data warehouse security policies to ensure compliance with hospital requirements.
• Develop and maintain data marts and related data structures to support operational, reporting, and research initiatives across the Health System.
• Maintain data logs and audit documentation while collaborating with research leadership to improve administrative and scientific reporting processes and identify innovative uses of operational data to support organizational initiatives.

Senior Research Operations Data Manager, Research Support Services

• Align technology solutions with business strategies
• Identify opportunities to apply technologies to business processes
• Inform and advise customers on information system technologies' functionality, costs, benefits, and implementation requirements
• Act as technical liaison and broker of services with various vendors
• Develop and maintain credibility and effective working relations with both customer management and IT personnel
• Demonstrate understanding of business problems, as well as IT strategies, issues, and priorities
• Seek opportunities to apply technology to improve business processes within strategic system goals

Cadence Analyst II

Human Resources

• provide broad based professional human resources generalist support and other duties as assigned to support the overall business
• partner with all HR functions to implement practices, policies and procedures in order to be responsive to the Hospital's goals, culture and competitive practices
• focused on the points of integration for seamless patient care, employee effectiveness and experience

Human Resources Business Partner I – Nursing

Director

• Leads the enterprise-wide FWA program across Medicare, Medicaid, commercial, and delegated vendor lines of business
• Operates with a high degree of autonomy and strategic authority
• Drives the design and execution of multi-year program strategy
• Advances fraud detection and predictive analytics capabilities
• Ensures organizational compliance with applicable federal, state, and contractual regulatory requirements
• Delivers measurable impact on organizational revenue protection, program integrity, and risk reduction

Director of Fraud Waste & Abuse – Special Investigations Unit

Business Intelligence Developer

• Report Development: Design, develop, and deploy custom reports and dashboards within the Epic EHR system using Epic’s reporting tools such as Reporting Workbench, Radar, SlicerDicer using Caboodle and Clarity data sources.
• Data Analysis: Analyze business requirements and translate them into technical specifications for report development.
• Collaboration: Work closely with stakeholders, including healthcare providers, administrators, and IT teams, to gather requirements and understand reporting needs.
• Troubleshooting: Identify and resolve issues related to Epic reports and data discrepancies.
• Documentation: Create and maintain detailed documentation for report specifications, development processes, and user guides.
• Compliance: Ensure reports comply with industry regulations, standards, and organizational policies.
• Continuous Improvement: Stay current with updates and best practices related to Epic reporting tools.

Business Intelligence Developer – Report Writer

Pharmacist

• Present and available within assigned area to capture/support MMH patient prescription requests/needs.
• Works in collaboration with patients and health care providers to identify and evaluate referred patients for My Medicine Health Program while also pursuing new areas of opportunity to increase program enrollments.
• Facilitates/coordinates the process whereby prescriptions are sent into BMC outpatient pharmacy for MMH patients, processed appropriately, adjudicated to third party insurance, error resolution completed, filled and prepared for the ultimate dispensing to the patient.
• Follows established MMH workflow following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens.
• Acts as an ambassador for MMH Services by being professional, maintaining a positive and enthusiastic disposition, exhibiting excellent AIDET skills, accommodating, and knowledgeable in all patient/provider interactions.
• Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required by law before dispensing to patients.
• Motivated to meet set targets as established by Ambulatory Care Program Manager and MMH Pharmacist.
• Provides feedback and/or solutions on how to improve the MMH patient/client experience/process and offer viable solutions for consideration.
• Makes sound decisions and conducts necessary follow up for problematic situations that may arise during the established process.
• Immediately reports to the MMH Pharmacist/Ambulatory Care Program Manager any issues or areas of concern relating to patient care or the MMH process.
• Develops relationships with patients and clinic teams establishing program value as providing beneficial services and support to patients and providers.
• Utilizes the patient electronic medical record to complete medication reconciliation and evaluate relevant provider notes, medication history, and any other information necessary to ensure correct medications are prepared and filled.
• Initiates patient medication alignment and synchronization, patient outreach, prescription billing, filling and processing preparing for MMH Pharmacists final quality assurance.
• Provides training and orientation to new team members and contributes to a professional and confidential environment at all times.
• In all activities, complies with accreditation, legal, regulatory, and safety requirements.
• Attends and participates in department staff development conferences or other activities related to staff development.
• Develops competencies as related to position.
• Maintains own professional and specialized competency through continued education.
• Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.

Health Pharmacy Liaison – Outpatient

• Collaborate with research leadership to identify available data resources and determine the most efficient reporting mechanisms to support research and operational initiatives.
• Partner with clinical leadership to understand data requirements and translate business and research needs into actionable data solutions.
• Develop and maintain expertise in Epic Clarity and Caboodle data models and related clinical data systems.
• Translate data requirements into SQL queries and present data in formats that support effective analysis and decision-making by leadership and stakeholders.
• Create formal written documentation for dataset construction processes, including definitions and specifications for key data elements.
• Develop and maintain standard operating procedures (SOPs) to ensure data reliability, consistency, and compliance with organizational standards.
• Manage and enforce applicable data access restrictions, access controls, and data warehouse security policies to ensure compliance with IRB and hospital requirements.
• Develop and maintain data marts and related data structures to support research, reporting, and operational projects across the Health System.
• Maintain data logs and audit documentation while collaborating with research leadership to improve administrative and scientific reporting processes and identify innovative uses of clinical data to advance organizational initiatives.

Senior Data Manager, Clinical Research

Administration

• Responsible for the Pre-denial/ Denial and appeal process
• Validate placement of patients based on admission criteria
• Use medical necessity screening tools for reviews
• Secure authorization for patient services through collaboration with payers
• Assess, plan, coordinate, and evaluate initial and ongoing denials
• Research and respond to denials in a timely fashion
• Communicate with clinical team members to resolve denials
• Identify trends and recommend changes to reduce denials