Hotline Operator

Boston Medical Center (BMC)

Hotline Operator managing incoming calls using a harm reduction framework at SafeSpot. Engaging with diverse callers and providing compassionate support for addiction assistance.

Posted 7/1/2026part-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $23 per hourWebsite

About the role

Key responsibilities & impact

Manage incoming calls using a harm reduction framework
Engage people who use drugs in meaningful conversation
Remain calm and compassionate in potentially challenging situations
Meet monthly call requirements to stay active on the team

Requirements

What you’ll need

Excellent communication skills
Calm demeanor in challenging situations
Strong dedication to saving lives through prompt and compassionate actions
Must be comfortable talking to people who are actively using drugs and from diverse backgrounds and experiences.

Benefits

Comp & perks

medical
dental
vision
pharmacy
discretionary annual bonuses
merit increases
Flexible Spending Accounts
403(b) savings matches
paid time off
career advancement opportunities
resources to support employee and family well-being

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CompassionActive ListeningConflict Resolution