Hotline Operator

Boston Medical Center (BMC)

Hotline Operator managing incoming calls using a harm reduction framework at SafeSpot. Engaging with diverse callers and providing compassionate support for addiction assistance.

Posted 7/1/2026part-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while engaging with individuals from diverse backgrounds. Effectively manages challenging situations with a calm demeanor and a focus on harm reduction.

Highest-signal resume keywords

Excellent Communication SkillsCalm DemeanorCompassionate EngagementHarm Reduction FrameworkDedication to Saving Lives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CompassionActive ListeningConflict Resolution

Industry Keywords

Harm ReductionDrug Use EngagementDiverse Backgrounds

About the role

Key responsibilities & impact

Manage incoming calls using a harm reduction framework
Engage people who use drugs in meaningful conversation
Remain calm and compassionate in potentially challenging situations
Meet monthly call requirements to stay active on the team

Requirements

What you’ll need

Excellent communication skills
Calm demeanor in challenging situations
Strong dedication to saving lives through prompt and compassionate actions
Must be comfortable talking to people who are actively using drugs and from diverse backgrounds and experiences.

Benefits

Comp & perks

medical
dental
vision
pharmacy
discretionary annual bonuses
merit increases
Flexible Spending Accounts
403(b) savings matches
paid time off
career advancement opportunities
resources to support employee and family well-being