BioCatch

Pre-sales Engineer

• Lead discovery, listen for customer pain and business needs while leading presentations, customized demos, working sessions and scoping meetings to technically qualify deals.
• Build strong relationships with partners and be seen as a trusted advisor on fraud and financial crime risk solutions.
• Undertake detailed discovery with partners and alongside Sales Executive to uncover needs, timelines, drivers, dependencies, and challenges.
• Work with partner solution architect to design the solution, document, and socialize to acquire full buy in.
• Provide guidance on how best to leverage BioCatch within the end customer’s critical decision-making process.
• Proactively scope and document the technical solution, including a project plan and timeline to address partner and end customer requirements.
• Coordinate with professional services, delivery, and engineering teams to validate technical and commercial feasibility of proposed solutions.
• Secure commitments from partner technical staff to ensure opportunities meet technical requirements and timeline to close.
• Define Proof of Concepts with clear success criteria and ensure conversion by guiding delivery teams to meet objectives.
• Support development of the overall business case and lead responses to RFIs and RFPs.
• Work with customer InfoSec and BioCatch technical team to successfully answer security questionnaires.
• Support required training/upskilling of relevant partner resources, including demoing.
• Attend conferences for speaking engagements, gather leads, and build brand when required.
• Stay up to date with emerging fraud and financial crime MOs, industry trends, regulations, and mechanisms to combat these.
• Maintain market awareness and contribute to competitor intelligence gathering.

Pre-Sales Consultant, Partners

Analyst

• Maintain strong relationships with BioCatch customers to support and enable maximum value from BioCatch solutions
• Provide subject matter expert (SME) support to customers to drive use of BioCatch in achieving strategic plans
• Work with customers and BioCatch Data Science to continually improve fraud detection rates while maintaining low friction for genuine customers
• Use a data-driven approach to prove the value of BioCatch for proof of value and pilot projects
• Educate potential and new customers on BioCatch and Behavioural Biometrics for their key problems and use cases
• Deploy tactical rules with customers for acute fraud attacks
• Lead customers towards best practices and act as voice of the customer to internal functions to influence product strategy and delivery
• Support BioCatch Data Science in researching new and emerging threats across use cases (Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams, Mule detection)
• Deliver reporting and insights on fraud detection performance
• Share field learnings with Sales Enablement and provide SME support to Sales for new customer acquisitions
• Perform advanced analytics and communicate with stakeholders from C-level to operational fraud investigators
• Work autonomously as a consultant and participate in onsite workshops across APAC

Threat Analyst

Technical Account Manager

• Lead, mentor, and develop a team of Technical Account Managers, define and track team KPIs, and drive enablement, training, and career growth.
• Provide high-touch support services, review overall customer operational health, and guide TAMs on risk mitigation and optimization.
• Oversee coordination of updates, releases, and enhancements; enable TAMs to support customers during release cycles; manage implementation/update/maintenance projects.
• Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
• Supervise escalations and incidents, engage Engineering/Solutions/Operations/Product teams, lead postmortems and root-cause analyses, and drive continuous improvement.
• Partner with senior customers for periodic executive technical reviews (monthly/quarterly), collaborate with Product Management, and represent the Voice of the Customer.

Technical Account Manager – Team Lead

Manager

• Lead and mentor a team of Engagement Managers supporting partner accounts.
• Manage day-to-day operations and align partner engagement strategies with business goals.
• Build and maintain strong relationships with strategic partners, acting as liaison to internal stakeholders.
• Collaborate with partners to set objectives, plan timelines, and review achievements.
• Manage a mid-size portfolio of customers, including onboarding, education, and Customer Business Reviews.
• Serve as a player/coach, handling direct customer involvement on select partnerships.
• Develop tactical plans, recommend policy/process changes, and contribute to strategic initiatives.
• Manage travel and expense budgets and ensure timely completion of timesheets, expenses, and CRM updates.
• Partner with Sales, Product, Threat Analytics and Solution Engineering to drive product utilization.

Manager, Engagement Management

Risk

• Work with a portfolio of our largest customers to drive and streamline the model approval process and support customers’ Model Risk requirements, controls and documentation.
• Respond to Model Risk Management (MRM) inquiries and requests from a customer-facing perspective.
• Lead customer discussions to enhance MRM processes, streamline validation, and accelerate time to value.
• Support customers in remediating model validation findings, tracking outstanding issues, and ensuring timely resolution.
• Prepare and review customer-specific model documentation for MRM approval.
• Maintain a centralized repository of customer model submissions, validation reports, and approval statuses for tracking and compliance purposes.
• Identify and communicate documentation gaps to ensure alignment with regulatory and internal governance standards.
• Stay informed on MRM regulations, industry best practices, and emerging model risks to help customers adapt to evolving requirements.
• Collaborate with Data Science, Threat Analytics, and Engagement Management teams to ensure swift and effective customer responses.
• Develop checklists and best practice guides to help customers navigate the MRM approval process efficiently.
• Manage multiple requests and engagements simultaneously, demonstrating strong organizational and multitasking skills.
• Drive internal process improvements based on customer feedback and regulatory changes.
• Report to the Manager of Model Risk and work closely with Data Science, Threat Analytics, and Engagement Management teams.

Associate Model Risk Analyst

Infrastructure Engineer

• Design, build, and maintain scalable automation infrastructure and frameworks to ensure consistency and reliability on various systems.
• Develop libraries and tools to simplify the creation and management of end-to-end automation, enabling efficiency and ease of use.
• Integrate and optimize automation frameworks within CI/CD pipelines to streamline deployment and operational workflows.
• Take ownership of new features and products from design to production, ensuring high-quality, reliable releases.
• Collaborate with cross-functional engineering teams to gather insights and requirements, driving continuous improvement of automation tools and frameworks.
• Document best practices and usage guidelines for libraries and tools to promote effective adoption and knowledge sharing across teams.
• Continuously research, evaluate, and implement new technologies to maximize development efficiency and innovation.

Software Infrastructure Developer

• Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions.
• Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans.
• Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers.
• Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects.
• Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases.
• Work tactically with customers to deploy rules for acute fraud attacks.
• Continually focus on leading customers towards best practices.
• Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery.
• Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection.
• Deliver reporting and insights on fraud detection performance.
• Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space.
• Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions.

Solutions Engineer

• Onboard customers and partners to use BioCatch solutions
• Lead implementations and technical projects to enable BioCatch anti-fraud solutions for web and mobile applications
• Work closely with Executives, Project Managers, and Developers at customer organizations
• Provide operational and technical services as part of the Solutions division to customers worldwide
• Overcome integration challenges with customers' web/mobile applications using frontend/fullstack expertise
• Contribute to technical documentation, lead workshops, and provide training
• Improve processes and practices within the Solutions Engineering team
• Manage project timelines and coordinate multiple concurrent implementations

Data Engineer

• Provide the direction of our data architecture. Determine the right tools for the right jobs. We collaborate on the requirements and then you call the shots on what gets built. Manage end-to-end execution of high-performance, large-scale data-driven projects, including design, implementation, and ongoing maintenance. Optimize and monitor the team-related cloud costs. Design and construct monitoring tools to ensure the efficiency and reliability of data processes. Implement CI/CD for Data Workflows

IT Support

• Maintain and develop BioCatch’s global IT assets: Systems, laptops, licenses, networks, cloud-based applications, meeting rooms
• Work closely with suppliers, make orders, and manage inventory
• Run a high-class efficient help desk to support end-users
• Collaborate with Operations, DevOps and Security teams to implement access policies and MDM (Intune, Jamf)
• Configure users and devices policies and compliance
• Monitor network performance (availability, utilization, throughput, QoS, latency)
• Lead systems implementation and integration projects from planning to production
• Support VC rooms setup and management
• Combine hands-on technical work with management responsibilities to drive IT growth

Pre-Sales Consultant, Partners

Threat Analyst

Technical Account Manager – Team Lead

Manager, Engagement Management

Associate Model Risk Analyst

Software Infrastructure Developer

Threat Analyst

Threat Analyst

Solutions Engineer

Data Engineer

Senior IT Specialist