IT Support Student
West Pharmaceutical Services
Job Level
Senior
Tech Stack
AzureCloudJamfVMware
About the role
- Maintain and develop BioCatch’s global IT assets: Systems, laptops, licenses, networks, cloud-based applications, meeting rooms
- Work closely with suppliers, make orders, and manage inventory
- Run a high-class efficient help desk to support end-users
- Collaborate with Operations, DevOps and Security teams to implement access policies and MDM (Intune, Jamf)
- Configure users and devices policies and compliance
- Monitor network performance (availability, utilization, throughput, QoS, latency)
- Lead systems implementation and integration projects from planning to production
- Support VC rooms setup and management
- Combine hands-on technical work with management responsibilities to drive IT growth
Requirements
- 5+ years of IT experience
- 3+ years as Sr. IT Expert
- 1+ years of experience as IT Manager – an advantage
- Top service awareness
- Experience with both Mac and PC installations and management
- Good familiarity with Azure cloud
- Advanced network management (Wi-Fi & Ethernet, Corp & guest, APs, Switches, FW…)
- Active Directory and Microsoft Entra ID expertise
- SSO protocols: SAML, LDAP, OpenID
- MDM knowledge (Jamf, Intune)
- Software/tools: Microsoft 365, JIRA, Salesforce, Teams, Palo-Alto, Checkpoint
- Familiarity with VC rooms setup and management
- Ability to lead implementation projects from planning to production
