BioCatch

Technical Account Manager – Team Lead

BioCatch

full-time

Posted on:

Location Type: Office

Location: Tel Aviv • 🇮🇱 Israel

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Job Level

Senior

About the role

  • Lead, mentor, and develop a team of Technical Account Managers, define and track team KPIs, and drive enablement, training, and career growth.
  • Provide high-touch support services, review overall customer operational health, and guide TAMs on risk mitigation and optimization.
  • Oversee coordination of updates, releases, and enhancements; enable TAMs to support customers during release cycles; manage implementation/update/maintenance projects.
  • Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
  • Supervise escalations and incidents, engage Engineering/Solutions/Operations/Product teams, lead postmortems and root-cause analyses, and drive continuous improvement.
  • Partner with senior customers for periodic executive technical reviews (monthly/quarterly), collaborate with Product Management, and represent the Voice of the Customer.

Requirements

  • 5+ years of experience in technical account management, customer success, or enterprise support roles, with at least 2 years in a leadership/mentorship capacity.
  • Proven track record in leading customer-facing technical teams within enterprise SaaS, security, or fintech environments.
  • Strong technical background with the ability to guide TAMs and engage directly with enterprise customers.
  • Experience managing escalations and postmortem processes.
  • Experience coordinating cross-functional teams.
  • Excellent leadership, communication, and stakeholder management skills.
  • A proactive mindset with the ability to balance hands-on technical work and team leadership.
  • Broad technical fluency: APIs/SDKs; authentication (JWT/Basic/mTLS); SSO (SAML/OIDC); certificates/TLS; API payloads.
  • Operational-health literacy: reads availability, latency, errors, and traffic trends and sets next steps.
  • Cross-account delivery: prioritization, KPI reviews, and predictable execution across multiple customers.
  • Senior-stakeholder communication: leads technical sections of reviews/QBRs.
  • Experience working in a global, cross‑time‑zone environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical account managementcustomer successenterprise supportescalation managementpostmortem processesAPIsSDKsauthenticationSSOoperational health
Soft skills
leadershipcommunicationstakeholder managementmentorshipproactive mindsetteam leadershipcollaborationcustomer engagementrisk mitigationcontinuous improvement