Project Manager
Dayshape
Manager, Engagement Management
BioCatch
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and mentor a team of Engagement Managers supporting partner accounts.
- Manage day-to-day operations and align partner engagement strategies with business goals.
- Build and maintain strong relationships with strategic partners, acting as liaison to internal stakeholders.
- Collaborate with partners to set objectives, plan timelines, and review achievements.
- Manage a mid-size portfolio of customers, including onboarding, education, and Customer Business Reviews.
- Serve as a player/coach, handling direct customer involvement on select partnerships.
- Develop tactical plans, recommend policy/process changes, and contribute to strategic initiatives.
- Manage travel and expense budgets and ensure timely completion of timesheets, expenses, and CRM updates.
- Partner with Sales, Product, Threat Analytics and Solution Engineering to drive product utilization.
Requirements
- Excellent communication and presentation skills tailored to diverse audiences.
- Strong organizational skills with the ability to prioritize and manage multiple projects.
- Customer orientation with a focus on delivering value and building trust.
- Experience in coaching and mentoring team members.
- Ability to create and optimize repeatable processes.
- High-level understanding of web and mobile app development and ability to scope technical implementations.
- Ability to resolve conflict diplomatically.
- Ability to assess the business impact of decisions and manage budgets effectively.
- Proven ability to lead teams and drive strategic planning.
- Bachelor’s degree in a STEM or business-related field.
- Minimum 5 years of experience in Engagement Management, Project Management, or Customer Success.
- Experience managing partner relationships (highly preferred).
- Demonstrated success in leading teams and driving customer outcomes.
