Client Onboarding Manager
Vālenz® Health
Salary
💰 $110,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Steer customer implementation projects to a successful conclusion, driving a small team of engineers and implementation consultants.
- Ensure effective collaboration and a unified customer experience across stakeholders.
- Act as an internal escalation point and mentor less experienced team members.
- Define, refine and embed standard processes and tools for Dayshape implementations and create off-the-shelf process documentation.
- Coordinate and present requirements gathering and configuration workshops to understand client processes.
- Create Statements of Work, including detailed implementation plans with effort, cost and timelines.
- Serve as primary point of contact between the client and Dayshape, attending regular update calls.
- Manage customer expectations, timelines, budgets, and scope, following a change control process.
- Create project status reports tracking timelines, dependencies and risks; use Dayshape software to manage project financials.
- Coordinate with Finance to raise invoices for changes and work closely with product and engineering to ensure development deliverables are fit for purpose.
- Manage data migration with implementation consultants and coordinate planning and delivery of customer training.
- Hand over the relationship to Customer Support and Account Management after successful implementation.
- Travel to customer sites (US/international), potentially up to four visits per project.
Requirements
- Proven experience project managing the delivery of enterprise software implementations and working with or within large corporate organizations.
- Organized, detail-oriented, and disciplined in planning and controlling projects.
- Able to manage multiple projects, prioritize, and adapt to unexpected changes and complex problems.
- Big-picture awareness and strong risk/issue identification.
- Comfortable asking tough questions of the team and customer and holding them to account.
- Excellent communicator, able to establish trust and motivate stakeholders.
- Service- and solution-minded with focus on customer success.
- Experience in projects where winning “hearts and minds” is important in a professional or enterprise environment.
- Quick learner with ability to grasp technical aspects of software and understand customer value.
- Comfortable working in an environment with ambiguity and capable of suggesting and implementing improvements.
- Independent, driven, customer-facing, and keen to learn product and implementation methods.
- Willingness to travel to customer sites (US/international) up to several times per project.
- Successful candidate will be subject to background checks.
