Onboarding Coordinator
Carolina Center for ABA & Autism Treatment
Client Onboarding Manager
Vālenz® Health
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Own and manage the full implementation process for new clients, ensuring a seamless and efficient onboarding experience.
- Lead the launch of new Valenz products and services with existing clients, coordinating across internal departments for successful integration.
- Serve as the main point of contact throughout the implementation lifecycle, building strong relationships with clients and internal stakeholders.
- Support ongoing client configuration requests in partnership with the Client Success team to ensure long-term satisfaction and optimal platform use.
- Identify and implement process improvements that make current and future implementations more scalable, efficient, and client-friendly.
- Communicate status updates, next steps, and potential risks clearly and proactively across all levels of the organization.
- Maintain accurate and up-to-date project documentation using internal tools like Salesforce, Wrike, and Trello.
- Guide each implementation from start to finish—managing schedules, driving collaboration across teams, anticipating and resolving issues, and ensuring a smooth transition to Client Success.
Requirements
- 2+ years of experience in client implementation, onboarding, or a project-driven, customer-facing role.
- Highly self-motivated and proactive, with strong ownership of outcomes and the ability to manage tasks independently.
- Excellent communication skills, both written and verbal, with the ability to tailor messaging for different audiences.
- Detail-oriented with a commitment to delivering high-quality, accurate work.
- Strong cross-functional collaboration skills and a proven ability to build trusted relationships internally and externally.
- Comfortable with ambiguity and adaptable in a fast-paced, evolving environment.
- A mindset of curiosity, critical thinking, and a solution-oriented approach to solving problems.
- A plus if you have… Experience in the healthcare or health tech space
- You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
