Dayshape

Project Manager

• You’ll be part of a dynamic and fast-moving team, working with colleagues in the UK and US. You’ll directly steer customer implementation projects to a successful conclusion, driving our software implementation consultants and working with a small team of engineers to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience.
• As well as direct hands-on project management, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.
• Contribute project updates to company All Hands meetings
• Knowledge share with members of the team and instil best practise ways of working
• Live our Values and help us maintain our company culture
• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving.
• Create and maintain detailed project plans in our Project Managment tool using existing templates.
• Work with internal stakeholders to create Change Order documents, with impact, effort, cost and timelines.
• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress.
• Be available to travel to client sites for key workshops/phases of the project, we are finding that more of our clients are benefitting from face-to-face interaction for specifics areas of implementation.
• Manage customer expectations if we anticipate changes in timelines and/or budgets.
• Demonstrate clear leadership and a sense of accountability, and instil confidence.
• Own and maintain all project governance.
• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks as well as manage the financial state of your projects.
• Use Dayshape software internally to manage project resource requirements, financials and take accountability for the success of the project.
• Follow a change control process to manage any changes mid-project.
• Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose.
• Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions.
• Work with our implementation consultants to manage the data migration process.
• Coordinate planning and delivery of customer training.
• Ultimately hand over the relationship to Customer Support and Customer Success following the successful conclusion of the implementation

Project Manager – Enterprise Software

DevOps Engineer

• Support day-to-day production operations and BAU reliability work across our Azure environments
• Investigate and resolve incidents, service degradations, and operational issues in live systems
• Troubleshoot application and infrastructure issues across Azure compute, networking, and data services
• Improve Azure monitoring, alerting, and observability to reduce noise and improve detection
• Assist with root cause analysis and follow-up remediation actions
• Support environment management, configuration changes, and production deployments
• Help reduce operational toil through scripting, automation, and small tooling improvements
• Contribute to maintaining operational documentation, runbooks, and support knowledge
• Work with product and engineering teams to ensure services meet operational readiness standards
• Support ongoing reliability, performance, and stability improvements across the Azure platform
• Partner with engineering teams to support platform adoption, drive best practices and troubleshoot infrastructure issues.
• Mentor junior engineers and promote best practices in infrastructure automation and cloud architecture.
• Define comprehensive technical plans with the technical lead supporting wider team delivery.
• Contribute to team planning helping to align it with the strategic goals of the group.

Project Manager – Enterprise Software

Principal Site Reliability Engineer