biBerk Business Insurance

Claims Specialist

• The Property Claims Representative will be responsible for handling a desk of first-party commercial property claims.
• Conduct investigations as they adjust 1st party property claims.
• Investigating losses to determine coverage and the extent of indemnity owed under the policy.
• Retaining and managing outside vendors and experts as part of a quality claims investigation.
• Obtaining and reviewing evidence, reports, and records.
• Establishing appropriate reserves, as warranted throughout the claims investigation.
• Processing expense and indemnity payments, as appropriate.
• Maintaining an organized and efficient workflow, including keeping an active diary on each open claim file.
• Providing superb customer service in a fast-paced environment.
• Drafting detailed correspondence, including coverage position letters and reservation of rights letters.

Senior Commercial Property Claims Representative

• Manages an active desk of general liability bodily injury claims under business owner policies
• Analyzes coverage issues under the Business owners coverage form, garagekeepers, hired non-owned auto, auto services and other standard industry forms
• Analyzes, investigates, and evaluates new loss notices and claim tenders
• Expeditiously analyzes and positions claim under applicable coverage
• Collaborates on setting reserves at appropriate level for claims
• Uses good judgment in managing ALAE in claims investigation
• Appropriately documents claim files in accordance with established guidelines
• Obtains and maintains adjuster licenses, as required

Commercial General Liability Claims Representative – Pre-Suit Bodily Injury

Insurance

• Maintaining industry leading service standards.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Timely entry of all inbound leads.
• Availability and dependability to multitask.
• Highly focused on a total team environment.

Licensed Insurance Services Representative – Property and Casualty

• Manages an active desk of fast-track property damage liability claims under business owner policies
• Analyzes coverage issues under the Business owners coverage form, garagekeepers, hired non-owned auto, auto services and other standard industry forms
• Analyzes, investigates, and evaluates new loss notices and claim tenders
• Adjusts total auto losses as part of adjusting liability claims
• Expeditiously analyzes and positions claim under applicable coverage
• Collaborates on setting reserves at appropriate level for claims
• Uses good judgment in managing ALAE in claims investigation
• Appropriately documents claim files in accordance with established guidelines
• Obtains and maintains adjuster licenses, as required

Commercial General Liability Claims Representative – Bodily Injury

Engineering Manager

• Lead and oversee software engineering operations across 8-10 delivery teams
• Establish clear goals, metrics, and delivery expectations while empowering those teams to operate effectively and autonomously
• Own delivery outcomes across multiple initiatives to ensure predictable execution, high quality, effective risk management, and alignment to business priorities and roadmap
• Provide architectural and technical leadership, guiding design decisions, managing technical debt, and ensuring solutions align with enterprise architecture, security standards, and long-term platform strategy
• Mentor, coach, and develop senior engineers, technical leads, and people managers, building strong leadership pipelines and succession plans
• Act as a trusted technology partner to business leaders and product teams, translating business strategy into executable technology roadmaps and measurable outcomes
• Drive continuous improvement across engineering practices, delivery processes, and team culture, leveraging Scrum, Kanban, DevOps, and Lean principles to improve quality, velocity, and reliability

Senior Software Development Manager

SDET

• Test Strategy & Execution: Specializes in test strategy and execution for assigned features, epics, and initiatives, ensuring appropriate functional, integration, and end-to-end coverage.
• Create, maintain, and execute detailed test plans, test cases, and validation artifacts based on requirements, acceptance criteria, and technical design.
• Translate acceptance criteria into comprehensive test scenarios, including edge cases, negative paths, and data-driven validations.
• Execute testing across UI, API, backend, and integration layers (third party vendors and external partners); validate workflows, data integrity, and system behavior.
• Participate in root cause analysis on defects, producing high-quality defect reports with clear reproduction steps, severity assessment, and business impact.
• Actively participate in backlog refinement, story refinement, and design discussions to ensure requirements are clear, testable, and aligned with quality expectations.
• Support shift left quality practices by contributing to test case design using Gherkin and reviewing requirements and designs with testability in mind.
• Partner with developers, business systems analysts, and Product Owners to clarify acceptance criteria and reduce late-cycle defects.
• Champion defect prevention by identifying recurring quality issues and recommending process or design improvements.
• Contribute to regression testing strategy, release certification, and go-live readiness activities.

Senior Test Engineer

QA Engineer

• Manages and mentors a team of manual and automation QA engineers, overseeing test planning, execution, test case development, coverage review, and regression testing for software developed at BHDIC.
• Contributes to the development and evolution of the QA strategy, methodology, standards, and best practices, with a strong focus on test automation and continuous improvement.
• Works closely with Engineering, Product, and other cross-functional teams to embed quality throughout the software development lifecycle and ensure timely delivery of high-quality products.
• Leads and supports the implementation and ongoing improvement of automated testing solutions to increase test coverage, efficiency, and reliability.
• Establishes, promotes, and enforces quality standards to ensure products meet functional, reliability, performance, and security requirements.
• Actively supports hands-on testing, automation development, test reviews, and troubleshooting efforts as needed.
• As needed, reviews and improves test plans, test cases, and automation suites to ensure appropriate coverage and risk mitigation.
• As needed, supports CI/CD pipelines by integrating automated tests and contributing to DevOps-oriented quality practices.
• Identifies quality trends, risks, and improvement opportunities, and communicates them clearly to leadership and stakeholders.

QA Manager

Administration

• Design and manage Azure IaaS infrastructure.
• Design and manage Azure PaaS infrastructure.
• Administer Active Directory.
• Administer Office 365.
• Manage security configurations within Azure and Entra (Conditional Access Policies, Named Locations, Risky Users).
• Administer security tools such as Cisco Umbrella, Trend Micro WFBS (endpoints), Trend Micro Vision One (servers), Trellix FireEye (endpoints and servers), AdminByRequest privilege management.
• Provide advanced support to users and developers when issues are escalated by Helpdesk.
• Deploy and manage Windows based virtual machines.
• Work with other members of the team to troubleshoot escalated issues in Azure, Entra and Office365, and SaaS apps.
• Other duties as assigned by manager.

Cloud Administrator

Full-stack Engineer

• Contribute as a senior technical resource on a cross functional, agile development team including members from development, quality assurance, and business analysts
• Serve as technical SME for a particular domain within the overall platform
• Provide guidance and mentoring including pair programming, code reviews, demos, and group/1:1 coaching.
• Design system features to meet business objectives while fitting into the enterprise platform ecosystem
• Contribute to cross-team platform design decisions
• Collaborate with Product team to ensure that requirements are understood, and short-term and long-term business objectives are met
• Follow department-wide technical, process, and quality standards while contributing to their improvement
• Take a lead role in creating technical documentation and content, ensuring that knowledge is transferred across the team
• Deliver regular and frequent code contributions aligned with User Stories and sprint goals
• Guide the team regarding unit testing; collaborate closely with QA resources to guarantee successful functional and regression testing of all features
• Ensure that the team achieves system performance goals
• Ensure that the team thinks with a security first mindset
• Take ownership of problems and solutions, being proactive to ensure success
• Provide innovative problem-solving skills, thinking outside the box
• Occasional travel to Wilkes-Barre/Scranton PA area for strategy meetings (several times per year)

Principal Software Developer

• Contribute as a senior technical resource on a cross functional, agile development team including members from development, quality assurance, and business analysts
• Build technical expertise for a particular domain within the overall platform
• Implement system features to meet business objectives while fitting into the enterprise platform ecosystem
• Contribute to design decisions
• Collaborate with Product team to ensure that requirements are understood, and short-term and long-term business objectives are met
• Follow department-wide technical, process, and quality standards while contributing to their improvement
• Create technical documentation and content, ensuring that knowledge is transferred across the team
• Deliver regular and frequent code contributions aligned with User Stories and sprint goals
• Satisfy unit testing requirements; collaborate closely with QA resources to guarantee successful functional and regression testing of all features
• Ensure compliance with system performance goals
• Think with a security first mindset
• Take ownership of problems and solutions, being proactive to ensure success
• Provide innovative problem-solving skills, thinking outside the box
• Occasional travel to Wilkes-Barre/Scranton PA area for strategy meetings (several times per year)

Senior Software Developer

Software Engineer

• Lead a cross functional, agile development team including members from development, quality assurance, and business analysts.
• Serve as technical SME for a particular domain within the overall platform.
• Provide guidance and mentoring including pair programming, code reviews, demos, group/1:1 coaching, and career development planning.
• Design system features to meet business objectives while fitting into the enterprise platform ecosystem.
• Contribute to cross-team platform design decisions.
• Collaborate with Product team to ensure that requirements are understood, and short-term and long-term business objectives are met.
• Follow department-wide technical, process, and quality standards while contributing to their improvement.
• Participate in staffing decisions including interviews and hiring.
• Take a lead role in creating technical documentation and content, ensuring that knowledge is transferred across the team.
• Deliver regular and frequent code contributions aligned with User Stories and sprint goals.
• Guide the team regarding unit testing; collaborate closely with QA leadership to guarantee successful functional and regression testing of all features.
• Ensure that the team achieves system performance goals.
• Lead the dev team to think with a security first mindset.
• Take ownership of problems and solutions, being proactive to ensure success.
• Provide innovative problem-solving skills, thinking outside the box.
• Occasional travel to Wilkes-Barre/Scranton PA area for strategy meetings (several times per year).

Team Lead – Software Development

• Manages an active desk of general liability property damage claims under business owner policies
• Analyzes coverage issues under the Business owners coverage form, Excess and Umbrella coverage form, Garagekeepers, Hired/Non-owned Auto, Auto Services and other standard industry forms
• Analyzes, investigates, and evaluates new loss notices and claim tenders
• Handles litigated claims and actively coordinates and strategizes with defense counsel
• Expeditiously analyzes and positions claim under applicable coverage
• Collaborates on setting reserves at appropriate level for claims
• Uses good judgment in managing ALAE in claims investigation
• Appropriately documents claim files in accordance with established guidelines
• Obtains and maintains adjuster licenses, as required

Senior General Liability Claims Representative – Property Damage

Customer Support

• Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.
• Document all customer interactions clearly and accurately in our systems.
• Meet case volume targets as set by Service Leadership.
• Exhibit professionalism in all phone and email communications.
• Acquire in-depth knowledge of THREE’s product, processes, and compliance standards.
• Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge.

Licensed Customer Service Representative – Commercial Property and Casualty Insurance

Compliance

• The Senior Regulatory Reporting Analyst works within the regulatory reporting department and is involved in the day-to-day management of compliance within the insurance regulatory systems.
• Collecting data from various company systems
• Preparation of data for submission to rating bureaus or state departments of insurance, which includes: scanning data for errors, communication with other departments within the company regarding any issues, preparing a final data file, proposing changes to prevent future errors from occurring
• Submission of data to rating bureaus or state departments of insurance
• Interaction with rating bureaus or state departments of insurance including: responding to questions about the data, retrieving Error Reports from the insurance bureaus websites, fixing errors found by the rating bureaus, departments of insurance, or as requested by management
• Liaison between all third parties involved in the THREE WCPOLS reporting process to ensure issues are resolved (this includes knowledge of the systems of record used by THREE)
• Provide guidance to other team members for processing WCPOLS, WCSTAT reporting and corrections to NCCI and all state bureaus and agencies.
• Display leadership in helping to educate other Team Members by demonstrating examples of how to solve a problem (don’t just tell them what to do—show them how to do it)
• Ensure all departmental procedures are up to date
• Assist in the generation of management reports, as needed
• Other duties, as required

Senior Regulatory Reporting Specialist

• Directly handles business owner liability claims.
• Analyzes coverage issues under the Business owners coverage form, garagekeepers, hired non-owned auto, auto services and other standard industry forms.
• Analyzes, investigates, and evaluates new loss notices and claim tenders.
• Adjusts total auto losses as part of adjusting liability claims.
• Expeditiously analyzes and positions claim under applicable coverage.
• Collaborates on setting reserves at appropriate level for claims.
• Uses good judgment in managing ALAE in claims investigation.
• Appropriately documents claim files in accordance with established guidelines.
• Obtains and maintains adjuster licenses, as required.