BECU

Consultant

• Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
• This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.

Member Consultant II

IT Support

• Lead Enterprise Infrastructure & Resiliency Architecture: Own the enterprise architecture vision and design patterns for multi‑region resiliency, disaster recovery modernization, cloud infrastructure, and automated recovery across major initiatives.
• Advance Test Environment & Data Center Modernization: Define long‑term architecture strategies for environment uplift, infrastructure redesign, and platform evolution aligned with business and technology roadmaps.
• Strengthen APM & CMDB Governance: Oversee the maturity roadmap for application portfolio management and configuration data, improving risk visibility, dependency mapping, and modernization prioritization.
• Provide Architecture Leadership & Governance: Maintain and evolve architecture standards, governance processes, and reusable patterns that enable secure, resilient, and scalable solution delivery.
• Guide & Develop a High‑Performing Architecture Team: Manage six direct reports, providing coaching, technical direction, and performance support to improve architectural decision‑making and execution consistency.
• Partner Across Technology & Business Teams: Collaborate closely with Infrastructure Engineering, Cybersecurity, Risk, and Technology Domain leaders to align strategy and ensure architectural continuity.
• Evaluate New & Emerging Technologies: Assess platforms and solution options, partner with leaders on strategic evaluations, and recommend technologies aligned with resiliency, risk, and modernization goals.
• Represent Architecture in Major Delivery Efforts: Provide architectural oversight for large initiatives, ensuring designs align with enterprise standards, long‑term strategy, and measurable business outcomes.
• Maintain Long‑Range Architecture Roadmaps: Ensure architecture roadmaps reflect business needs, operational goals, and opportunities to adopt innovations that improve member experience and technology resilience.

Director, Enterprise Architecture

Director

• Lead VoM Strategy: You’ll develop and execute a comprehensive Voice of Member strategy that aligns with BECU’s business goals.
• Measure Experience: You’ll establish and manage key metrics like NPS, CSAT, and CES to set data-driven goals.
• Map Member Journeys: You’ll create journey mapping initiatives to uncover and improve member experiences.
• Integrate Feedback: You’ll design and manage feedback systems across all member touchpoints.
• Collect Insights: You’ll oversee surveys, interviews, focus groups, and digital platforms to gather member feedback.
• Close the Loop: You’ll implement feedback processes at operational, tactical, and strategic levels.
• Establish Governance: You’ll create policies and standards to guide the VoM program.
• Deliver Insights: You’ll share actionable insights across the organization to drive improvements.
• Manage Partnerships: You’ll maintain relationships with technology vendors and research partners.
• Ensure Compliance: You’ll uphold data privacy and information security standards.
• Analyze Feedback: You’ll translate raw feedback into insights and connect it to business metrics.
• Predict Outcomes: You’ll develop models linking member feedback to business results.
• Spot Trends: You’ll identify opportunities to enhance member experience and create value.
• Report Strategically: You’ll craft executive-level reports to share insights organization-wide.
• Collaborate Cross-Functionally: You’ll advocate for member-centricity across departments.
• Build Capabilities: You’ll help teams integrate member insights into decision-making.
• Plan for Growth: You’ll maintain a roadmap for VoM program maturity.
• Partner with Leadership: You’ll collaborate with executives to prioritize and fund initiatives.
• Support Additional Needs: You’ll perform other duties as assigned.

Director of Member Insights

Full-stack Engineer

• Lead Test Strategy & Execution: Develop inclusive, scalable test strategies, automation frameworks, and performance tools that empower engineering teams across web, mobile, and data environments.
• Advance Performance Engineering: Analyze system behavior, performance patterns, and load models to identify opportunities for improving scalability, testability, and overall reliability.
• Lead Performance Testing Initiatives: Guide performance engineering efforts, interpret results, identify patterns, and collaborate across teams to resolve issues with clarity and accuracy.
• Share Knowledge & Foster Learning: Contribute to internal learning sessions, technical discussions, and community knowledge sharing to support continuous education and collaboration.
• Establish Technical Standards: Review test and automation code for quality and consistency, contribute to engineering standards, and help maintain best practice testing guidelines.
• Mentor & Support Engineers: Provide constructive, skills focused coaching to SDETs and engineers through code reviews, test design discussions, and knowledge sharing.
• Enhance CI/CD Quality: Strengthen automated test reliability within CI/CD pipelines, identifying opportunities to optimize build feedback and execution stability.
• Champion Quality Culture: Advocate for performance and end to end testing practices that improve overall product quality and promote shared ownership across engineering teams.
• Support Technical Growth & Innovation: Provide guidance and expertise across engineering initiatives, contributing to improved processes, tools, and testing efficiency.
• Engage in Broader Team Efforts: Contribute to team goals and evolving initiatives with a collaborative, community-oriented mindset.

Staff Software Developer Engineer in Test

Collections

• Analyze & Solve Problems: Use your knowledge of performance analysis techniques—including trending, root-cause analysis, and gap analysis—to uncover insights and help the business understand what’s happening and why.
• Build Dashboards & Reports: Assist in creating, enhancing, and maintaining dashboards and visual tools that help teams track and manage operational performance with confidence.
• Translate Business Needs: Work with partners to understand requirements and convert them into conceptual and logical data models that enable accurate and meaningful reporting.
• Transform & Visualize Data: Extract, manipulate, and prepare data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends.
• Support Operational Excellence: Provide broad analytical and operational support that empowers your business unit to operate efficiently and effectively.
• Deliver Key Performance Insights: Collaborate with internal partners to provide critical performance data related to products, channels, and member experiences.
• Study Performance Trends: Conduct analytical studies that surface meaningful insights about emerging patterns, risks, and opportunities.
• Use BECU Systems for Deep Analysis: Leverage internal systems for querying, modeling, forecasting, trending, variance analysis, and additional forms of operational assessment.
• Break Down Complex Problems: Analyze organizational data and challenges, helping stakeholders understand root issues and possible solutions.
• Contribute to Research Efforts: Support qualitative and quantitative primary research through all phases of project execution.
• Gather Strategic Insights: Identify and gather data that supports assessments, long-range planning, and evaluations of potential new or enhanced products and services.
• Generate Action-Oriented Insights: Provide creative, strategic insights into key business drivers, market conditions, industry trends, and member needs.
• Support Recovery Partner Accuracy: Manage placement and maintenance records for third‑party collection agencies—sending and recalling accounts, reconciling data, ensuring timely updates, and preserving data integrity and compliance across recovery partners.
• Take on Additional Opportunities: Perform additional duties as assigned that contribute to team and organizational success.

Member Consultant II

Director, Enterprise Architecture

Director of Member Insights

Staff Software Developer Engineer in Test

Performance Analyst – Collections