Collection & Recovery Support Specialist

BECU

Collection & Recovery Support Specialist responsible for supporting BECU members with financial well-being. Ensuring compliance and accuracy in financial processes across various teams in a hybrid work environment.

Posted 5/9/2026full-timeTukwila • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $32 per hourWebsite

About the role

Key responsibilities & impact

Ensure Compliance: You’ll uphold BECU competencies and follow all regulatory, compliance, and information security standards—helping maintain trust and integrity in everything you do.
Manage System Transitions: You’ll process system updates and transactions that move accounts from active status to charge-off, and support involuntary closures for revolving and deposit accounts with accuracy and care.
Support Loan Modifications: You’ll partner with teams like Bankruptcy, Loss Management, and Member Assistance to help facilitate loan modifications—ensuring processes are handled smoothly and effectively.
Coordinate Debt Management Requests: You’ll handle requests and communications related to external debt management programs, ensuring timely and thoughtful responses.
Balance and Reconcile Accounts: You’ll collaborate with Accounting to balance general ledgers, investigate discrepancies, and resolve out-of-balance conditions—keeping financials aligned and reliable.
Protect Confidential Information: You’ll handle sensitive member and employee information with discretion and professionalism, maintaining strict confidentiality at all times.
Respond to Inquiries: You’ll provide timely, courteous, and solution-oriented responses to both internal and external inquiries, creating a positive experience for everyone you interact with.
Support Team Operations: You’ll monitor department inboxes, process incoming mail, and step in where needed—ensuring the team operates efficiently and effectively.

Requirements

What you’ll need

High school diploma or equivalent
Minimum two years of experience in collections, lending, or forced placed insurance
Detail-oriented with a high degree of accuracy and ability to make recommendations based on information obtained
Ability to exercise confidentiality and discretionary judgment
Ability to work well under deadlines
Verbal and written skills to effectively communicate and provide customer service.

Benefits

Comp & perks

401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionslendingdebt managementloan modificationsaccount reconciliationfinancial accuracysystem updatestransaction processing

Soft Skills

detail-orientedconfidentialitydiscretionary judgmentdeadline managementverbal communicationwritten communicationcustomer serviceteam collaboration

Certifications

high school diplomaequivalent