BCM One

Affiliate Manager

• Learn and perform key functions within the Revenue team such as product demonstrations, solution-selling, partner training, and account management.
• Assist Revenue teams in daily business activities and special projects as requested.
• Track and maintain activity and records through CRM tools.
• Triage calls and emails from partners, addressing issues and escalating to others in a timely manner.
• Build and manage reports on key metrics to measure effectiveness and utility.

Partner Account Specialist I

Sales

• Champion the development and execution of strategic sales plans.
• Train and guide team members in solution-based sales approaches, targeting C-level decision-makers.
• Maintain essential partnerships and engage with key stakeholders to drive business growth.
• Innovate and identify new market opportunities within target sectors.
• Uphold operational excellence with precise sales forecasting and CRM management.
• Oversee the creation and maintenance of sales tools and operational resources for the team.

Director of Sales, Western US

Support Engineer

• Lead and coach the Technical Operations team across overlapping shifts, providing regular feedback, performance reviews, and supporting hiring and onboarding.
• Drive operational excellence by managing ticket flow, triage, and escalations, ensuring SLA compliance and improving key metrics such as AHT, resolution time, and CSAT.
• Act as the primary escalation point for complex VoIP and network issues, troubleshooting SIP, call quality, SBCs, gateways, IP PBXs, APIs, Messaging, and Fax services using tools like Autotask, Flowroute, NexVortex, Polestar, and Homer.
• Develop and deliver training programs with the Makati trainer, identifying performance gaps, and implementing process improvements—including a structured training template within 6 months.
• Collaborate with cross-functional teams to resolve recurring issues, communicate trends and outages to leadership, and provide clear, proactive updates when managing up.

Technical Support Supervisor

Onboarding Specialist

• Handle a variety of Partner Billing and support tasks.
• Play a key role in the new partner onboarding process, acting as the point of contact for Billing Services training and account setup.
• Conduct and participate in Partner training programs as needed.
• Assist in the preparation and maintenance of onboarding and Partner materials, helping Partners define their billing and back-office processes.
• Develop a basic understanding of Skyswitch and CoreDial products and services to support Partners effectively.
• Maintain professional interactions with customers, suppliers, and internal teams.
• Report on key metrics across multiple projects.

Customer Onboarding Specialist

• Monitoring ServiceNow support queues and tickets.
• Taking Ownership of incidents and problems for customers.
• Hands-on configuration of customer platforms when access has been specifically granted and project, change control, and support activities have been defined.
• Platforms include Microsoft Skype for Business Server, SfB Online and Teams.
• Provide diagnosis for customer faults by using known troubleshooting techniques and processes to provide fast resolution that consistently meet SLAs.
• Working with UC & Collaboration & 3rd party vendors to debug/resolve faults.
• Technical Ownership of migration/deployment work packages assigned within UC & Collaboration projects, delivered in line with industry best practices and working with cross-functional colleagues across the company/globe.
• Provision, configure, and test new services for customer solutions while following onboarding procedures to ensure a secure and highly available solution from day one.
• Take ownership of key customers and products.
• Identify & document support procedures for internal knowledge database.

Cloud Support Engineer

• Champion the development and execution of strategic sales plans
• Train and guide team members in solution-based sales approaches, targeting C-level decision-makers
• Maintain essential partnerships and engage with key stakeholders to drive business growth
• Innovate and identify new market opportunities within target sectors
• Uphold operational excellence with precise sales forecasting and CRM management
• Oversee the creation and maintenance of sales tools and operational resources for the team

Director of Sales, North America

Director of Sales – Europe

Recruitment

• Develop and execute recruiting strategies to attract high-caliber candidates for assigned roles.
• Manage the full recruitment lifecycle, ensuring an exceptional candidate and hiring manager experience.
• Proactively source passive talent through creative outreach and networking.
• Track progress and hiring metrics to ensure goals and timelines are met.
• Partner with HR to ensure seamless onboarding and alignment with company values and culture.

Senior Recruiter – Contract

• Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures.
• Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order services.
• Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials.
• Assist Customers and Partners with troubleshooting Messaging (SMS/MMS).
• Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers.
• Assist with identification verification and monitoring for International & Domestic Fraud.
• Review customer requested CNAM presets.
• E911 Endpoint review and configuration.

Technical Support Representative – Entry Level

• Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures.
• Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancellations, address validation, billing inquiries, and general order services.
• Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials.
• Assist Customers and Partners with troubleshooting Messaging (SMS/MMS).
• Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers.
• Assist with identification verification and monitoring for International & Domestic Fraud.
• Review customer requested CNAM presets.
• E911 Endpoint review and configuration.

Technical Support Representative, Entry Level

• Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures
• Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order services
• Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials
• Assist Customers and Partners with troubleshooting Messaging (SMS/MMS)
• Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers
• Assist with identification verification and monitoring for International & Domestic Fraud
• Review customer requested CNAM presets
• E911 Endpoint review and configuration

Revenue Operations

• Develop and execute strategic revenue plans to achieve sales targets and revenue growth objectives across three business units
• Champion investment cases, develop strategic roadmaps, and drive execution to deliver measurable outcomes
• Guide, mentor and inspire sales teams to consistently achieve sales targets
• Build and deepen relationships with partners, customers and enterprise clients
• Own end-to-end revenue forecasting, pipeline health, and performance tracking
• Partner with Marketing, Product, and Operations to create seamless go-to-market strategies
• Instill a metrics-driven, high-energy sales culture that thrives on accountability and success

Chief Revenue Officer, Northeast Based

Customer Support

• Adhere to standard due date guidelines for each underlying service provider to ensure timely order processing and completion
• Actively participate in meetings, training sessions, and other team-related activities to continuously improve knowledge and performance
• Contribute to the team’s success by accomplishing related tasks and achieving results as needed
• Perform additional duties as assigned by management, ensuring alignment with company objectives and priorities
• Escalate issues requiring action or decision-making to the Supervisor/Manager in a timely manner to ensure resolution
• Initiate and maintain regular communication with resellers and carriers via port tickets, emails, and calls, to review and verify orders, address potential issues, and coordinate schedules
• Coordinate order activities efficiently within internal departments, carriers, and resellers to ensure smooth processes
• Resolve order rejects and escalate port order issues to carriers as necessary, ensuring that orders remain within SLA targets

Customer Support Administrator – Entry Level

Insurance

• Gather and verify all required customer and circuit details for ticket creation
• Open, categorize, and assign trouble tickets to the correct department or carrier/vendor
• Troubleshoot data service issues and ensure resolution in line with SLA standards
• Coordinate and follow up with carriers and internal teams for timely updates and resolutions
• Maintain consistent communication with customers regarding ticket status and progress
• Escalate issues as needed until service is fully restored and tickets are closed
• Document all ticket activities and time stamps accurately in the service system
• Provide post-resolution reports and communicate outage details to customers
• Prepare reports, documentation, and maintenance notifications as required
• Ensure customer satisfaction and service acceptance through follow-up and quality delivery
• Take ownership of service-related decisions and independently manage assigned tasks
• Perform additional duties and business projects as assigned by the manager

Service Assurance Specialist

• Operate as a SME and trusted advisor for our clients.
• Establish and manage recurring customer meetings.
• Collect and implement requests for changes to workflows, reporting, etc.
• Coordinate internal teams as needed to address clients’ requests and resolve issues.
• Provide clients with feedback and status in a timely manner.
• Respond to general inquiries.
• Once per month (or as needed) create summary reports for clients.
• Initiate billing inquiries with suppliers and track through resolution.
• Move, add, disconnect, and change billing accounts, inventory, and contracts as needed.
• Prepare Audit and Optimization reports, as required by SOW/client.
• Conduct quarterly account reviews.
• Report on BCM One activities on behalf of the client, including invoices processed, money saved, contractual obligations, and proposed optimization.
• Other responsibilities as assigned.

Billing Support Specialist

Manager

• Own the full sales cycle—from qualification through to close—on high-value enterprise accounts across multiple verticals.
• Deeply understand client pain points and align BCM One’s portfolio of solutions to meet business outcomes.
• Act as a consultative partner, collaborating with Sales Engineers, Product, and Support teams to design and deliver compelling technical solutions.
• Manage and expand relationships with decision-makers and C-level stakeholders.
• Maintain a strong pipeline of opportunities using solution-based selling frameworks.
• Represent the BCM One brand with credibility, integrity, and an obsessive focus on customer success.

National Channel Manager, Enterprise

Engineer

• Implement and configure technical services for new and existing customers (SIP, Teams, TLS, Webex, Zoom, etc.)
• Configure and decommission services in Ribbon SBC 5K/PSX and Pure IP’s billing platform (PortaOne)
• Manage porting orders, DIDs, and routing updates with precision and care
• Monitor and manage the ServiceNow queue, proactively addressing customer updates and technical inquiries
• Test and validate all configurations before delivery, ensuring reliability and failover readiness
• Collaborate with providers, vendors, and internal teams to resolve provisioning issues
• Ensure smooth handovers to customers and internal support teams
• Maintain compliance with company security and information-handling standards
• Tackle complex provisioning challenges with a proactive, problem-solving mindset — even under pressure
• Communicate clearly and confidently with customers, colleagues, and partners to ensure seamless collaboration
• Take ownership of each delivery from start to finish, ensuring every service is implemented and handed over with precision
• Approach every task with flexibility and curiosity, identifying smarter, more efficient ways to achieve success

Service Delivery Voice Engineer

• Inform and follow up with partners and customers to educate them on recent changes to policies that could affect their brands, campaigns, and SMS numbers.
• Keep track of the latest messaging campaign policies and ensure compliance with all policies and procedures related to CSP operations.
• Manage tickets related to 10DLC and Toll-Free verification.
• Inform partners of the status of the 10DLC and Toll-Free verification registrations.
• Monitor, troubleshoot, and escalate SMS number issues (assignment and enablement) to carriers, partners, and the Development Team when necessary.
• Provide Minutes of the Meeting during weekly meetings by the department as needed.
• Handle issues, inquiries or requests, ranging from simple to complex, relating to 10DLC and TF Verification raised by Partners or BCM One entities.
• Perform other duties as assigned.

Customer Support – Compliance Specialist

Security Engineer

• Define and implement the organization's GRC program, including policies, procedures, and controls
• Oversee and manage our global information security governance and compliance programs
• Develop and maintain robust security policies, procedures, and best practices
• Coordinate internal and external audits (SOC, ISO, Cyber Essentials Plus), ensuring readiness and compliance
• Conduct internal audits, identify gaps, and recommend corrective actions
• Deliver training sessions and security awareness initiatives across the organization
• Lead third-party risk assessments (TPRM) and respond to vendor security assessments
• Chair ISMS Management Review meetings and monitor cyber risk metrics
• Support IT with vulnerability management and penetration testing planning
• Contribute to data privacy and governance compliance under GDPR, UK DPA, NZ Privacy Act, etc.
• Support Business Continuity Planning (BCP) testing and documentation

Global Manager, Information Security, Governance & Compliance

Sales Development Rep

• Make outbound calls, send emails, and connect on LinkedIn to spark conversations with enterprise customers
• Research organizations, identify key decision-makers, and gather business intelligence to target the right prospects
• Engage with potential clients, ask thoughtful questions, and listen carefully to understand business needs and challenges
• Use curiosity and resourcefulness to uncover pain points and position our enterprise voice and managed connectivity solutions
• Work closely with sales and marketing teams, shadow sales calls, and learn from experienced professionals every day.

Sales Development Representative

• Make outbound calls, send emails, and connect on LinkedIn to spark conversations with enterprise customers
• Research organizations, identify key decision-makers, and gather business intelligence to target the right prospects
• Engage with potential clients, ask thoughtful questions, and listen carefully to understand business needs and challenges
• Use curiosity and resourcefulness to uncover pain points and position our enterprise voice and managed connectivity solutions
• Work closely with sales and marketing teams, shadow sales calls, and learn from experienced professionals every day

Account Executive

• Develop and maintain relationships with end-users and business clients to achieve goals
• Reach out to and qualify leads through outbound calling and social media
• Maintain and grow existing leads
• Conduct customer surveys and develop sales strategies
• Meet and exceed sales quotas
• Prepare commercial and pricing documents
• Provide prompt responses to customers
• Promote BCM One company product and solutions

• Define and execute the company’s multi-year security architecture strategy and roadmap.
• Design, build, and implement enterprise-class security systems and architectures for all networks, applications, and infrastructure.
• Lead, mentor, and develop a high-performing security function that needs to scale with the company's growth.
• Promote security best practices and technology advancements across IT, Engineering, and corporate teams.
• Proactively identify gaps, risks, and challenges in security practices; recommend and implement strategic solutions.
• Perform security reviews, lead vulnerability testing, and conduct risk assessments.
• Develop and maintain risk management plans, incident response procedures, and business continuity protocols.
• Serve as the Tier 3 escalation point for critical security alerts, leading investigation, containment, and mitigation.
• Deploy, monitor, and continually improve security tools, controls, and operational processes.
• Make data-driven decisions on security investments and technology adoption.
• Partner with Engineering to integrate security into the software development lifecycle (SDLC).
• Collaborate with Legal, Privacy, and GRC teams to ensure compliance with SOC 2, ISO 27001, GDPR, and Cyber Essentials Plus.
• Present security posture, risks, and recommendations to executive leadership in clear, business-aligned terms.
• Manage security vendors, tools, and budgets to optimize outcomes and cost efficiency.

Security Architect

Business Development Rep

• Develop and execute targeted communications plans for prospects, working independently and collaboratively
• Conduct high-volume telemarketing using HubSpot, email, and social media to identify and qualify new sales leads
• Generate leads and build relationships by nurturing prospects and finding new sales opportunities
• Conduct discovery calls to assess prospects needs and align them to BCM One programs
• Schedule online product demonstrations with qualified leads for senior sales team members
• Perform high-level demonstrations and book appointments for further sales opportunities
• Track and maintain contacts and sales process through CRM tools
• Identify best practices for refining the company’s lead-generation
• Follow up on canceled appointments
• Report to sales manager with weekly, monthly, and quarterly results
• Maintain a high volume of outbound calls and stay motivated to exceed personal and company goals

Partner Account Specialist I

Director of Sales, Western US

Technical Support Supervisor

Customer Onboarding Specialist

Cloud Support Engineer

Director of Sales, North America

Director of Sales – Europe

Senior Recruiter – Contract

Technical Support Representative – Entry Level

Technical Support Representative, Entry Level

Technical Support Representative – Entry Level

Chief Revenue Officer, Northeast Based

Customer Support Administrator – Entry Level

Service Assurance Specialist

Billing Support Specialist

National Channel Manager, Enterprise

Service Delivery Voice Engineer

Customer Support – Compliance Specialist

Global Manager, Information Security, Governance & Compliance

Sales Development Representative

Sales Development Representative

Account Executive

Security Architect

Business Development Representative I