BCM One

Account Executive

• Develop and maintain relationships with end-users and business clients to achieve goals
• Reach out to and qualify leads through outbound calling and social media
• Maintain and grow existing leads
• Conduct customer surveys and develop sales strategies
• Meet and exceed sales quotas
• Prepare commercial and pricing documents
• Provide prompt responses to customers
• Promote BCM One company product and solutions

Account Executive I

Sales Development Rep

• Make outbound calls, send emails, and connect on LinkedIn to spark conversations with enterprise customers
• Research organizations, identify key decision-makers, and gather business intelligence to target the right prospects
• Engage with potential clients, ask thoughtful questions, and listen carefully to understand business needs and challenges
• Use curiosity and resourcefulness to uncover pain points and position our enterprise voice and managed connectivity solutions
• Work closely with sales and marketing teams, shadow sales calls, and learn from experienced professionals every day

Sales Development Representative, Entry Level

Billing Specialist

• Handle a variety of Partner Billing and support tasks.
• Play a key role in the new partner onboarding process, acting as the point of contact for Billing Services training and account setup.
• Conduct and participate in Partner training programs as needed.
• Assist in the preparation and maintenance of onboarding and Partner materials, helping Partners define their billing and back-office processes.
• Develop a basic understanding of Skyswitch and CoreDial products and services to support Partners effectively.
• Maintain professional interactions with customers, suppliers, and internal teams.
• Report on key metrics across multiple projects.

Sales

• Champion the development and execution of strategic sales plans.
• Train and guide team members in solution-based sales approaches, targeting C-level decision-makers.
• Maintain essential partnerships and engage with key stakeholders to drive business growth.
• Innovate and identify new market opportunities within target sectors.
• Uphold operational excellence with precise sales forecasting and CRM management.
• Oversee the creation and maintenance of sales tools and operational resources for the team.

Director of Sales – Eastern US

Affiliate Manager

• Learn and perform key functions within the Revenue team such as product demonstrations, solution-selling, partner training, and account management.
• Assist Revenue teams in daily business activities and special projects as requested.
• Track and maintain activity and records through CRM tools.
• Triage calls and emails from partners, addressing issues and escalating to others in a timely manner.
• Build and manage reports on key metrics to measure effectiveness and utility.

Partner Account Specialist

Director

• Develop and execute strategic alliance plans to drive revenue growth with two key Technology Service Distributor (TSD) partners.
• Serve as the primary point of contact and relationship manager for assigned TSD partners, ensuring strong, collaborative partnerships.
• Collaborate cross-functionally with internal teams including sales, marketing, product, and finance to align efforts and support partner initiatives.
• Lead regular business reviews and strategic planning sessions with TSD partners to maintain alignment and drive joint success.
• Identify and capitalize on new business opportunities within partner organizations to expand market reach and sales.

Director of Alliances

Account Manager

• Own and execute annual plans for TD Synnex partnership, including revenue targets, segment focus, MDF/SPIF management, and enablement calendars.
• Manage pipeline generation, bookings, and forecast accuracy with rigor and data-driven insights.
• Commercialize BCM One’s UCaaS, CCaaS, SIP/voice, SD-WAN/SASE, DIA/LTE/5G failover, and security portfolio via the TD Synnex distribution channel.
• Lead recruitment, onboarding, and enablement of channel partners and TD Synnex CAM/SE communities.
• Develop and deliver sales tools such as playbooks, battlecards, demos, and competitive analyses.
• Orchestrate campaigns, field events, and co-selling initiatives with Marketing and channel teams.
• Manage operational readiness including SKUs, billing, API/EDI integration, and customer support pathways.
• Track and drive adherence to SLAs, identify improvement opportunities, and manage weekly governance with detailed scorecards.
• Coordinate cross-functional alignment with Product, RevOps, Finance, Legal, and Operations teams to ensure smooth distribution ecosystem functioning.

Distribution Channel Account Manager – DCAM

Support Engineer

• Create and respond to tickets as they are assigned in our Ticketing System while adhering to company guidelines.
• Document tickets with clear language and detailed information beginning upon receipt.
• Must document all troubleshooting and train the customer wherever necessary.
• Answer phone calls to get tickets started.
• Make outbound calls to clients when required to collect additional details.
• Respond to team chats to support group collaboration and effective team ticket resolution SLAs.
• Dissect Dial Translations and Call Flows.
• Other duties as required.

Tier 1 – NOC Support Engineer

Analyst

• Coordinate and execute the number porting process, including contacting customers to verify details, liaising with carriers and resellers, and troubleshooting issues.
• Handle provisioning tasks, such as setting up new services, modifying existing services, and deactivating services as needed.
• Monitor and manage porting and provisioning requests to meet service level agreements (SLAs) and performance targets.
• Assist with CNAM/DL operations involving CNAM/DL submissions and updating clients accordingly as needed.
• Communicate issues and concerns quickly while also tracking escalations for resolution.
• Communicate effectively with clients to keep them informed and respond to their concerns as required.
• Provide feedback to improve our NMP processes.
• Maintain accurate records and documentation for all porting and provisioning activities.
• Collaborate with internal teams, as needed, to ensure smooth operations.

Number Provisioning Analyst

Business Development Rep

• Prospecting & Lead Generation: Research and identify potential clients within target markets.
• Initiate outreach through cold calls, emails, and social media to create sales opportunities.
• Lead Qualification: Qualify leads using established frameworks and pass them to the sales team for conversion.
• Maintain a healthy pipeline to meet and exceed sales targets.
• Relationship Building: Develop trust with prospects by understanding their needs and providing tailored solutions.
• Maintain ongoing communication to nurture leads through the sales funnel.
• Account Management Support: Assist with administrative or operational tasks for existing accounts as needed.
• Collaborate with internal teams to ensure client satisfaction and resolve issues promptly.
• Reporting & CRM Management: Accurately track activities, leads, and opportunities in the CRM system. Provide regular updates on outreach efforts and results to management.