BCM One

Full-stack Engineer

• Contribute to development projects within the White Label business
• Design and build standalone applications to improve internal workflows and partner productivity
• Write, test, and maintain code using PHP and/or Python
• Collaborate with cross-functional teams to gather requirements and implement solutions
• Participate in code reviews, debugging, and continuous improvement efforts

Software Developer – Summer Intern

Human Resources

• Assist with recruitment activities, including posting job openings and reviewing applications
• Assist with the build out of a new learning and development function
• Support onboarding processes for new hires
• Help maintain HR records, databases, and compliance trackers
• Participate in employee engagement initiatives and HR projects

HR Intern

• Assist with sales and use tax activities, including multistate tax research and compliance analysis
• Support special projects related to indirect tax processes and reporting
• Organize and maintain compliance trackers, ensuring updates and open items are accurately documented
• Evaluate indirect tax filing frequencies and update records on state tax authority websites
• Coordinate updates with external tax compliance vendors to ensure accurate filing requirements (monthly, quarterly, annual)

Indirect Tax Intern

Solutions Engineer

• Serve as a trusted technical resource for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners
• Deliver product demonstrations, walkthroughs, and high‑level solution presentations
• Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services
• Act as a liaison between partners, internal teams, and engineering when deeper technical support is required
• Support partners throughout the customer lifecycle—from pre‑sale solutioning through post‑sale enablement
• Answer technical questions, provide best practices, and help partners confidently present solutions to end customers
• Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners
• Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams

UCaaS/CCaaS Solutions Engineer

Learning and Development

• Build and lead the Learning & Development function, establishing a modern, scalable approach aligned with business objectives
• Develop and execute a comprehensive L&D strategy supporting onboarding, employee growth, leadership development, and partner enablement
• Design and deliver engaging learning programs using AI and innovative instructional design methods across in-person, virtual, and blended environments
• Develop and deliver high-impact learning programs that strengthen employee skills, leadership capabilities, and overall performance
• Create and launch effective external training programs that equip partners to confidently understand, position, and sell our products and services
• Partner with internal subject matter experts (SMEs) to translate business knowledge into high-impact learning experiences
• Evaluate learning effectiveness through data, feedback, and performance metrics; continuously optimize programs
• Administer and maintain the Learning Management System (LMS), including course setup, learning paths, enrollments, tracking, and reporting
• Foster a culture of continuous learning by embedding development into daily workflows
• Manage multiple initiatives simultaneously, ensuring timely and high-quality delivery

Learning and Development Manager

Support Engineer

• Identify, troubleshoot, and resolve customers' technical issues.
• Work collaboratively with other teams to diagnose and find resolutions to escalated issues.
• Create and update support tickets according to documented processes and procedures managing tickets assigned to completion.
• Support international & domestic fraud monitoring.
• Investigate and troubleshoot customer issues regarding the function of their Session Initiation Protocol (SIP) Trunk and associated services by reviewing SIP Messages / PCAPs and Call Detail Records.
• Troubleshoot network, configuration, and connectivity issues related to VoIP services.
• Investigate SMS/MMS issues by reviewing configuration and MDRs.
• Other responsibilities as assigned.

Product Marketing

• Design, build, and continuously improve GTM enablement programs, including sales onboarding, ongoing enablement, and adoption tracking.
• Identify gaps, inefficiencies, and pain points across processes and systems, and implement practical solutions that drive efficiency and scale.
• Serve as a connector and liaison between business and technical teams to support process improvement, system enhancements, and tool integrations.
• Take ownership of initiatives from discovery through delivery, balancing strategic thinking with hands‑on execution in a growing, evolving environment.

Senior Manager, GTM Enablement and Execution

Business Development Rep

• Develop and execute targeted communications plans for prospects, working both independently and collaboratively.
• Conduct high volume telemarketing utilizing HubSpot, email, and social media to identify and qualify new sales leads.
• Generate leads and build relationships by nurturing prospects and finding new sales opportunities.
• Conduct discovery calls to assess prospects needs and align them to our programs.
• Schedule online product demonstrations with qualified leads for senior sales team members.
• Track and maintain contacts and sales process through CRM tools.
• Identify best practices for refining the company’s lead-generation.
• Follow up on canceled appointments.
• Report to sales manager with weekly, monthly, and quarterly results.

Business Development Representative

Account Executive

• Develop and maintain relationships with end-users and business clients to achieve goals
• Reach out to and qualify leads through outbound calling and social media
• Maintain and grow existing leads
• Conduct customer surveys and develop sales strategies
• Meet and exceed sales quotas
• Prepare commercial and pricing documents
• Provide prompt responses to customers
• Promote BCM One company product and solutions

Account Executive – Entry Level

Project Manager

• Support internal projects and, over time, take ownership of leading projects, running meetings, and recommending process improvements
• Identify risks, issues, and technical blockers and help drive solutions
• Plan and manage team goals and project schedules; coordinate resources to keep work on track
• Maintain project documentation, ensuring materials are current, accurate, and properly stored
• Draft and manage project communications, including proposals, memos, meeting minutes, and emails
• Build strong partnerships and collaborate across teams to ensure internal objectives remain aligned
• Track project performance and key metrics to identify risks and opportunities for improvement
• Create and update project plans, trackers, and status reports
• Manage multiple projects concurrently and prioritize work across competing deadlines

Junior Project Manager

Compliance

• Support development, implementation, and maintenance of GRC frameworks (e.g., ISO 27001, SOC 2, GDPR)
• Conduct risk assessments, control testing, compliance monitoring, and third-party security evaluations
• Assist with internal/external audits by preparing evidence, reports, and remediation plans
• Maintain documentation of policies, procedures, and controls per global standards
• Collaborate with Privacy/Legal on data protection and facilitate privacy impact assessments
• Facilitate Business Impact Assessments and oversee Business Continuity testing and updates
• Monitor and report on Security GRC metrics to identify risks and improvement opportunities
• Support change management to ensure security and compliance with minimal disruption
• Coordinate between IT, Security, and Compliance teams to align service delivery with regulatory requirements
• Deliver training and awareness programs, including phishing simulations and compliance education
• Recommend and implement process improvements to reduce risk and enhance operational efficiency

GRC Specialist

Account Manager

• Achieve or exceed quarterly and annual channel revenue targets through qualified partner-led opportunities
• Identify, qualify, and sign strategic VARs, MSPs, and other channel partners aligned with our growth strategy
• Lead partner onboarding and enablement, including product training, sales processes, marketing, and operational readiness
• Develop and execute joint business plans with partners to drive revenue and go-to-market initiatives
• Provide ongoing sales and technical training, monitor partner performance, and implement growth or corrective plans as needed
• Drive partner-led pipeline via co-selling, demand generation, and coordinated marketing activities
• Support partner opportunities with qualification, sales strategy, and resource alignment
• Maintain accurate CRM data, pipeline forecasting, and compliance with partner programs
• Serve as the primary business contact, fostering strong executive alignment and conducting regular business reviews
• Collaborate cross-functionally to advocate for partner needs and communicate updates on products, pricing, and programs.

Channel Account Manager

Financial Planning and Analysis

• Build, maintain, and deliver recurring financial and operational reports on a monthly and quarterly cadence
• Pull and reconcile data across multiple systems to ensure accuracy and consistency
• Analyze financial results, identify trends, variances, and potential issues, and flag insights to the FP&A team
• Support close periods with increased reporting volume and time-sensitive deliverables
• Partner closely with FP&A leadership to refine reports and improve data quality over time
• Document reporting processes, workflows, and assumptions to support scalability and continuity
• Contribute to ad hoc analysis requests that support leadership in their decision-making
• Operate cross-functionally with finance teams and other internal stakeholders

FP&A Analyst

Accountant

• Support indirect tax compliance activities across assigned entities, including reconciliations, remittances, and journal entries.
• Work closely with Tax Managers on monthly, quarterly, and annual close activities.
• Compile, review, and analyze tax-related reports and supporting schedules.
• Assist with state and local tax filings in coordination with external partners (e.g., KPMG).
• Support external audits (Ernst & Young), including preparing reconciliations and audit documentation.
• Collaborate cross-functionally with Accounting, FP&A, and other internal teams on a recurring basis.
• Learn and navigate multiple accounting and tax systems used across the organization.
• Proactively flag issues, discrepancies, or deadline risks to leadership.
• Engage more directly with external partners and agencies as experience grows.

Staff Indirect Tax Accountant

Sales

• Champion the development and execution of strategic sales plans.
• Train and guide team members in solution-based sales approaches, targeting C-level decision-makers.
• Maintain essential partnerships and engage with key stakeholders to drive business growth.
• Innovate and identify new market opportunities within target sectors.
• Uphold operational excellence with precise sales forecasting and CRM management.
• Oversee the creation and maintenance of sales tools and operational resources for the team.