BCM One

Security Analyst

• Monitoring and triaging alerts from SIEM, endpoint, identity, and cloud security tools
• Investigating suspicious activity and escalating incidents in line with BCM One’s Incident Response Plan
• Supporting vulnerability and patch management efforts across business units
• Contributing to compliance activities such as SOC 2 and ISO 27001 through evidence collection and control testing
• Collaborating with IT and Engineering teams to enforce secure configurations and access controls
• Documenting procedures, findings, and operational playbooks to improve security operations over time
• Supporting security awareness initiatives and internal training efforts

Technical Writer

• Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long‑form blogs and product‑related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

Sales Engineer

• Partner with our Enterprise sales team throughout the full sales cycle, from discovery through close.
• Act as a technical subject matter expert during customer meetings, presentations, and solution discussions.
• Lead technical discovery to understand customer requirements, infrastructure, and business objectives.
• Design and propose solutions that align customer needs with our enterprise offerings.
• Deliver product demonstrations, technical presentations, and solution overviews to varied stakeholder groups.
• Liaise with sales to respond to technical questions, RFPs, and security or architecture reviews as needed.
• Collaborate with internal teams (product, engineering, implementation) to validate solution feasibility.
• Support proof-of-concept efforts and pre-sales validation when required.

Account Executive

• Own the full sales cycle from qualification through to close on high-value enterprise accounts across multiple verticals.
• Deeply understand client pain points and align BCM One’s portfolio of solutions to meet business outcomes.
• Act as a consultative partner, collaborating with Sales Engineers, Product, and Support teams to design and deliver compelling technical solutions.
• Manage and expand relationships with decision-makers and C-level stakeholders.
• Maintain a strong pipeline of opportunities using solution-based selling frameworks.
• Represent the BCM One brand with credibility, integrity, and an obsessive focus on customer success.

National Account Executive

• Own the full sales cycle from qualification through to close on high-value enterprise accounts across multiple verticals
• Deeply understand client pain points and align BCM One’s portfolio of solutions to meet business outcomes
• Act as a consultative partner, collaborating with Sales Engineers, Product, and Support teams to design and deliver compelling technical solutions
• Manage and expand relationships with decision-makers and C-level stakeholders
• Maintain a strong pipeline of opportunities using solution-based selling frameworks
• Represent the BCM One brand with credibility, integrity, and an obsessive focus on customer success.

General Counsel

• Provide legal advice on telecom licensing, FCC compliance, and operational regulatory issues
• Lead and manage regulatory filings, comments, and responses with the FCC and other agencies; support advocacy efforts and agency interactions
• Monitor, interpret, and translate regulatory developments into clear, actionable guidance for internal teams
• Partner with product, engineering, and sales to evaluate legal regulatory risk in product development and commercialization
• Draft, review, and negotiate commercial agreements with an emphasis on regulatory provisions and risk mitigation
• Create and deliver training that improves compliance awareness and proactive risk management across the organization
• Support responses to regulatory inquiries, investigations, or enforcement matters in coordination with the General Counsel and outside counsel when needed
• Proactively identify emerging telecom risk areas and help build governance into the business so compliance becomes part of how we operate, not just a checkbox.

Commercial Regulatory Counsel, FCC – Telecom

Recruitment

• Develop and execute recruiting strategies to attract high-caliber candidates for assigned roles.
• Manage the full recruitment lifecycle, ensuring an exceptional candidate and hiring manager experience.
• Proactively source passive talent through creative outreach and networking.
• Track progress and hiring metrics to ensure goals and timelines are met.
• Partner with HR to ensure seamless onboarding and alignment with company values and culture.

Senior Recruiter – Contract

Operations

• Coordinate incident management, including identification of major incidents, escalation, communication, and resolution tracking.
• Support and help execute change management processes by coordinating meetings, documenting changes, and collaborating with stakeholders.
• Maintain strong ticket hygiene, ensuring tickets are properly categorized, prioritized, assigned, and resolved in a timely manner.
• Collaborate with IT team members to groom backlogs and ensure tasks are accurately documented and prioritized.
• Develop and maintain technical documentation, how‑to guides, and knowledge base articles to support IT processes and end‑user self‑service.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
• Act as a liaison between IT and other departments, providing updates on incidents, changes, and ongoing initiatives.
• Participate in continuous improvement efforts to enhance IT operations and service delivery.

IT Operations Coordinator

Engineer

• Provision and configure new customer services, including SIP trunks and voice platforms, across a variety of supported products such as Microsoft Teams (Direct Routing and Operator Connect), Zoom, WebEx, and contact center solutions
• Manage and execute number porting activities, including pre-configuration, testing, and validation to ensure services are successfully integrated into the network
• Perform testing and validation of services prior to handoff, including failover testing, and support customers during service turn-up and post-provisioning troubleshooting
• Monitor and manage service delivery tickets through ServiceNow, prioritizing work based on port schedules, customer needs, and regional handoffs in a “follow-the-sun” model
• Troubleshoot and triage technical issues related to SIP, VoIP, and voice services, collaborating with internal teams and third-party carriers when necessary
• Work closely with global service delivery, support, and technical delivery teams to ensure seamless customer experience and knowledge sharing across regions

Service Delivery Engineer

Consultant

• Execute complex configuration, provisioning, and activation tasks required to deliver managed services for clients
• Lead the planning, design, and execution of sophisticated network migrations to ensure seamless transitions and minimal service disruption
• Provide high quality, timely technical support throughout the deployment lifecycle
• Serve as a trusted technical point of contact, ensuring client needs are met and delivering a positive, informed onboarding experience
• Contribute to the deployment and ongoing maintenance of global managed service offerings, ensuring consistent performance, high availability, and strong security across all regions
• Perform and validate complex configuration changes as part of the MAC (Moves, Adds, Changes) process
• Apply expert-level troubleshooting skills to diagnose and resolve issues encountered during deployment
• Collaborate cross-functionally to remove technical blockers and ensure smooth, on-schedule project delivery
• Identify opportunities to enhance deployment processes, tooling, and methodologies. Recommend and implement improvements that increase efficiency, reduce errors, and elevate the overall quality of service delivery

Senior Technical Consultant

IT Support

• Serve as the senior point of escalation for IT-related inquiries, delivering Tier 1 and Tier 2 support with a focus on high-level troubleshooting and resolution
• Facilitate helpdesk support efforts for software, hardware, and network inquiries, ensuring efficiency and user satisfaction
• Mentor junior team members, provide technical guidance, and establish best practices for troubleshooting and documentation
• Document advanced technical issues and solutions in a user-friendly manner, maintaining a knowledge base and training resources
• Oversee and manage user accounts, permissions, and backup procedures through Active Directory
• Administer Office 365, Exchange, SharePoint, Teams, and other cloud-based services
• Perform advanced server management tasks, including installation, configuration, and performance tuning
• Actively manage and maintain security protocols, including Multi-Factor Authentication (MFA), Mobile Device Management (MDM), and Intune solutions
• Proactively monitor security alerts and address potential threats, collaborating with global security teams as needed
• Drive process improvements and develop technical efficiencies across the IT function
• Lead automation projects using PowerShell and other scripting tools, streamlining routine tasks and system management.

IT Support Specialist III

• Own the full sales cycle from qualification through to close on high-value enterprise accounts across multiple verticals
• Deeply understand client pain points and align BCM One’s portfolio of solutions to meet business outcomes
• Act as a consultative partner, collaborating with Sales Engineers, Product, and Support teams to design and deliver compelling technical solutions
• Manage and expand relationships with decision-makers and C-level stakeholders
• Maintain a strong pipeline of opportunities using solution-based selling frameworks
• Represent the BCM One brand with credibility, integrity, and an obsessive focus on customer success

Sales Development Rep

• Make outbound calls, send emails, and connect on LinkedIn to spark conversations with enterprise customers.
• Research organizations, identify key decision-makers, and gather business intelligence to target the right prospects.
• Engage with potential clients, ask thoughtful questions, and listen carefully to understand business needs and challenges.
• Use curiosity and resourcefulness to uncover pain points and position our enterprise voice and managed connectivity solutions.
• Work closely with sales and marketing teams, shadow sales calls, and learn from experienced professionals every day.

Security Analyst

Technical Writer

Sales Engineer

National Account Executive

National Account Executive

National Account Executive

Commercial Regulatory Counsel, FCC – Telecom

Senior Recruiter – Contract

IT Operations Coordinator

Service Delivery Engineer

Senior Technical Consultant

IT Support Specialist III

National Account Executive

Sales Development Representative – Entry Level

Sales Engineer