Technical Writer

BCM One

Technical Writer at BCM One transforming complex technical information into clear documentation. Collaborating with product and engineering teams to maintain operational and partner-facing documentation in telecom.

Posted 6/1/2026full-timeGrand Rapids • Missouri, Pennsylvania, Virginia • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
Reviewing and editing marketing copy, including long‑form blogs and product‑related content
Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

Requirements

What you’ll need

Bachelor’s degree in writing, communications, English, or a related field
1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment
Experience with telecom, VoIP, or related software and technology is a plus
Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms
Exceptional writing and editing skills with a sharp eye for detail
Expertise in Microsoft Word and document formatting
Experience translating technical or operational concepts into clear, audience‑appropriate content
Comfort working with cross‑functional teams and proactively seeking information
Strong organizational skills and the ability to manage multiple competing deadlines
A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed.

Benefits

Comp & perks

Competitive industry salaries
Comprehensive medical, dental, and vision insurance
Company-provided life and disability insurance
Matching 401 (k) plan
Employee Emergency Assistance Fund
Paid holidays and vacation time
FMLA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

writingeditingdocumentationtechnical writingcontent creationversion controldocument formattingSOPsworkflowsknowledge base articles

Soft Skills

attention to detailorganizational skillscollaborationproactive communicationability to manage deadlinesadaptabilityclarity in communicationteamworkproblem-solvingcreativity