Bazaarvoice

Account Executive

• Building and maintaining a pipeline of business through email, phone and LinkedIn prospecting
• Uncovering and understanding a company’s needs through in-depth discovery and positioning Bazaarvoice’s value according to those specific needs
• Demonstrating the value propositions of our products and services via webinars, emails, phone calls, etc.
• Positioning a high-ROI solution that will cost the client around $20,000 to $50,000 per year
• Confidently lead a sales cycle and collaborate internally to close business.

Account Executive, SMB

Solutions Engineer

• Define and execute strategies that inspire clients and Influenster Community Members.
• Proactively engage with Sales and Client Success.
• Confidently “sell” services offerings to Clients.
• Facilitate client workshops and sessions, presenting, and walking through our services offerings.
• Manage and properly set expectations with both internal and client stakeholders.
• Advocate on behalf of the Client and your team.
• Manage and drive a portfolio of Campaigns from initiation to close.
• Define and maintain timelines identifying milestones, risks, and mitigation strategies.

Account Manager, Content Activation Solutions

Manager

• Act as the primary liaison between customers and internal technical teams
• Manage the post-sale implementation project, ensuring successful onboarding, high adoption rates, and on-time delivery
• Proactively engage with Sales, Client Success, Support, and Product Teams
• Master templated and custom Statements of Work (SOW)
• Facilitate client workshops and sessions, presenting and walking through Bazaarvoice’s value-proposition
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Effectively manage and drive a portfolio of projects from initiation to close
• Define and maintain project plans, proactively identifying risks and churn mitigation strategies

Associate Engagement Manager – French Speaking

Account Manager

• Respond efficiently to incoming client inquiries and issues, turning challenging situations into positive, successful experiences.
• Partner closely with Sales and Customer Success teams to address client requests, keep internal stakeholders aligned, and ensure a seamless service experience.
• Conduct targeted platform demonstrations and walkthroughs for clients who need extra guidance after using standard self-service onboarding resources.
• Act as a dependable point of contact, setting clear and realistic timelines with both internal teams and external clients during the resolution process.
• Process essential scope and contract adjustments based on client’s sampling goals.
• De-escalate high-friction client situations- including retention risks and dissatisfaction- while confidently addressing queries with professionalism.
• Track ongoing account issues and milestones, identifying potential roadblocks early and implementing swift solutions to keep client projects on schedule.

Client Partner

• Developing a deep understanding of the client business and their priorities.
• Working with the clients to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success.
• Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this.
• Growing the footprint of the relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value.
• Flag and anticipate churn risk on account renewals. Partner with Sales and other members in the organization to establish and action on mitigation risk plans.

Client Success Manager

Content Marketing Manager

• Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos.
• Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics.
• Attend 1-on-1 coaching calls as scheduled and as needed.
• Willingness to check-in on days not scheduled to work.
• Willing and able to work between 16 and 29 hours per week, based on content volume.
• Utilize (Google Applications: Mail, Calendar, Meet, Sheets, Docs), online communications tools (Slack) and forums to be self-sufficient in managing performance expectations.

Content Moderator, Native Spanish Speaker

Customer Success Manager

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Ensure renewal and growth of each account in your portfolio
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Craft compelling narratives out of performance data to convey our value
• Attend and host relationship building and networking events
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

Senior Client Success Strategist, Enterprise Accounts

• Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
• Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership.
• Partner with clients and internal cross-functional teams (Account Directions, Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach in high-stakes meetings.
• Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization.
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

• Build a pipeline and drive the sales cycle from start to finish.
• Conduct account planning, territory management, and continuous pipeline generation.
• Manage the entire lifecycle of high-value enterprise SaaS deals.
• Move beyond standard discovery to conduct deep-dive analyses into a retailer's business model.
• Confidently demonstrate and defend the ROI of our platform, building consensus from Marketing Managers up to CMO, CTO, and Procurement levels.
• Drive urgency throughout the sales funnel and maintain a high volume of outbound activity.
• Stay ahead of e-commerce industry trends, competitor movements, and shifts in consumer behavior.

Account Executive – Strategic Retail, French Speaking

• Orchestrate the Territory Ecosystem: Act as the strategic leader of your territory. Conduct account planning, territory management, and continuous pipeline generation, while rallying internal cross-functional resources to maximize coverage and close deals.
• End-to-End Deal Architecture: Manage the entire lifecycle of high-value enterprise SaaS deals—from initial prospecting and precise qualification to sophisticated contract negotiation and closure.
• Strategic Opportunity Mapping: Move beyond standard discovery to conduct deep-dive analyses into a retailer's business model. Reveal latent pain points and align Bazaarvoice’s high-ROI solutions with their business objectives.
• Value Defense & Executive Presence: Partner with a prospect’s marketing, merchandising, and technology staff. Confidently demonstrate and defend the ROI of our platform, successfully building consensus from Marketing Managers up to CMO, CTO, and Procurement levels.
• High-Velocity Discipline & Forecasting: Drive urgency throughout the sales funnel, handle objections with resilience, and maintain a high volume of outbound activity. Deliver exceptional qualification and accurate forecasting over a two-quarter period.
• Thought Leadership: Stay ahead of e-commerce industry trends, competitor movements, and shifts in consumer behavior to provide proactive strategic guidance.

Account Executive – Strategic Retail

• Act as the strategic leader of your territory.
• Manage the entire lifecycle of high-value enterprise SaaS deals
• Conduct deep-dive analyses into a retailer's business model
• Partner with a prospect’s marketing, merchandising, and technology staff.
• Drive urgency throughout the sales funnel
• Stay ahead of e-commerce industry trends to provide proactive strategic guidance.

Account Executive – Strategic Retail, DACH, Central Europe

Product Marketing

• Impact the full client lifecycle, measured through bookings, adoption, retention and advocacy, by partnering and influencing cross-functional partners in Product, Marketing, Sales, Client Success, Services and Enablement.
• Build compelling narratives that clearly differentiate Bazaarvoice as the premium offering in the ratings and reviews space.
• Define and execute GTM strategy for Bazaarvoice Ratings & Reviews releases, including launch positioning, messaging, internal and external enablement/comms, and ongoing adoption motions across different business sizes, personas, industries and geographies.
• Drive competitive positioning and de-positioning efforts with research-backed insight and strategic clarity.
• Serve as a strategic partner to Product Management, influencing roadmap decisions with market context and go-to-market requirements.
• Collaborate with Sales, Client Success, and Enablement teams to equip the field with the tools they need to confidently sell, advise, and support our Ratings & Reviews offering.
• Partner with Marketing Teams (Brand, Content, Digital, Growth, and Field Marketing) for coordinated demand generation, revenue-driving, and customer advocacy activities.
• Gather market intelligence and voice of the customer and produce quarterly reports to inform business strategy across cross-functional teams.
• Create clear, compelling sales and marketing collateral, from one-sheets and web copy to playbooks and pitch decks.
• Orchestrate a unified global strategy that empowers regional marketing teams (EMEA, APAC, NA) to execute with relevance in their local markets, while keeping our brand consistent.

Product Marketing Manager

• Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
• Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership.
• Lead with authority during high-stakes meetings (e.g., Executive Business Reviews) and coordinate internal cross-functional teams (Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach.
• Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization.
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Senior Client Success Manager

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
• Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
• Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
• Help key stakeholders understand the value they are receiving from Bazaarvoice
• Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
• Promote new feature adoption to enhance client satisfaction and program performance
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
• Observe and track trends across portfolio to develop best practices
• Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

Client Success Manager, Social

• Monitor and resolve client and internal requests pertaining to shared portfolio of non-managed clients with BV product solutions in contract.
• Act as a program success expert to educate, guide and support clients in developing a successful foundational social user-generated content program.
• Provide best practices for clients to gain the most value from their program with Bazaarvoice.
• Step in during sticking points of a client’s lifecycle to aid and advocate for resolution from the right internal resources
• Proactive assessment of client health, in conjunction with automated initiatives, to inform outreach, renewal, and escalation strategy across self-service portfolio.
• Partake in feedback loop to internal stakeholders (Global CX, Product, Client Success, C&C) to inform business of client pain points and opportunities.
• Exemplify client centricity by serving customers above and beyond their expectations.
• Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of accounts.
• Deliver training/demo content to groups of customers.

Account Executive, SMB

Account Manager, Content Activation Solutions

Associate Engagement Manager – French Speaking

Account Manager

Client Success Manager

Content Moderator, Native Spanish Speaker

Senior Client Success Strategist, Enterprise Accounts

Client Success Manager

Account Executive – Strategic Retail, French Speaking

Account Executive – Strategic Retail

Account Executive – Strategic Retail, DACH, Central Europe

Product Marketing Manager

Senior Client Success Manager

Client Success Manager, Social

Digital CSM