Bazaarvoice

Account Executive

• Confidently defend, retain, and protect our largest enterprise accounts, cementing the position of our high-ROI solution as a business-critical asset.
• Continuously demonstrate the evolving value propositions of our products and services to ensure long-term client loyalty and brand advocacy.
• Drive deep, conversational discovery dialogue with existing enterprise customers to uncover organizational shifts, new pain points, and expansion opportunities.
• Align seamlessly with the client’s IT and technical leadership, confidently navigating security, integration, and architecture discussions.
• Partner deeply with the client’s marketing, ecomm, and merchandising executives, mapping their broader organization to secure trust and buy-in from key decision-makers.
• Navigate complex legal, procurement, and commercial aspects of enterprise contracts with the client’s legal team while leveraging our internal counsel to efficiently secure long-term renewals.
• Demonstrate passion, executive presence, and energy both externally with senior client stakeholders and internally with cross-functional Bazaarvoice teams.
• Consistently manage, forecast, and protect a high-value pipeline, communicating proactively and transparently with leadership throughout each phase of the renewal and growth process.

Enterprise Account Director

Manager

• Proactively engage with Sales, Client Success, Support, and Product Teams.
• Master our templated and custom Statements of Work (SOW), that detail services activities, resourcing requirements, deliverables, timing and budgeted hours.
• Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice’s value-proposition.
• Manage and properly set expectations with both internal and client stakeholders.
• Advocate on behalf of the Client and your team.
• Effectively manage and drive a portfolio of projects from initiation to close.
• Define and maintain project plans, proactively identifying risks and churn mitigation strategies

Associate Engagement Manager

Customer Success Manager

• Champion client value, maximize revenue retention, and accelerate product adoption through UGC and Social Commerce strategies
• Own the regional portfolio’s health, commercial growth, and overall satisfaction
• Lead a high-performing team of Customer Success Managers, transforming regional market insights into actionable customer outcomes

Manager, Client Success – Southern Europe

Implementation Specialist

• Implement the full feature set of the Bazaarvoice core platform to deliver maximum value.
• Manage project scope, changes, issues, and ensure customer satisfaction throughout the process.
• Proactively prioritize tasks, track contract status, and mitigate scope creep to ensure project success.
• Collaborate closely with Sales, Engagement, and Client Success teams to align objectives.
• Own the end-to-end implementation process, from Technical Kickoff to Production QA.
• Understand client objectives and KPIs to effectively configure and customize solutions.
• Train end users and ensure adherence to best practices for Pixel, SEO, and Syndication.
• Become an expert in Bazaarvoice products, methodologies, and tools to provide high-level support.
• Manage configurations, data migration, and validation to ensure smooth transitions.
• Coach client technical teams and communicate potential risks and issues in a clear, actionable way.
• Build and manage multiple client relationships, while tracking progress and tasks in Certinia.
• Contribute to team collaboration, continuous process improvements, and knowledge sharing..

Technical Implementation Consultant

• Process renewal agreements in coordination with Bazaarvoice Sales, Deal Desk, Legal, and Finance teams.
• Lead basic contract negotiations resulting in positive business outcomes and maximizing retention of ARR and addressable whitespace.
• Interface directly with client business contacts and procurement professionals.
• Understand customer needs and requirements.
• Field customer objections and requests related to their existing Bazaarvoice program.
• Identify and Source new sales opportunities.
• Achieve and exceed monthly, quarterly, and annual retention quota

Renewal Sales Representative

Engineer

• Implement Content and Creators (C&C) products for Bazaarvoice clients.
• Manage deliverables and timelines for varying technical projects/tasks in a fast-paced environment.
• Provide technical consulting and support for Bazaarvoice C&C products and services to client-facing colleagues and clients.
• Work closely with Product and Engineering teams to resolve bugs and provide technical input for feature development.
• Develop and execute queries on datasets using SQL and REST web services.
• Develop tooling/scripting to automate tasks and perform data analysis.
• Develop and maintain technical documentation.

Technical Services Engineer – C&C

• Building and maintaining a pipeline of business through email, phone and LinkedIn prospecting
• Uncovering and understanding a company’s needs through in-depth discovery and positioning Bazaarvoice’s value according to those specific needs
• Demonstrating the value propositions of our products and services via webinars, emails, phone calls, etc.
• Positioning a high-ROI solution that will cost the client around $20,000 to $50,000 per year
• Confidently lead a sales cycle and collaborate internally to close business.

Account Executive, SMB

• Act as the "CEO" of your territory, leading a cross-functional pod (Junior Sellers, Product Specialists, Client Success, and Solutions Consultants) to drive growth and retention.
• Conduct deep-dive analysis into client business models to reveal latent pain points and align Bazaarvoice’s high-ROI SaaS solutions with their global business objectives.
• Manage the entire lifecycle of complex, high-six and seven-figure deals—from initial prospecting and aggressive pipeline building to sophisticated contract negotiation and renewal.
• Confidently demonstrate and defend the ROI of the Bazaarvoice platform, ensuring our value proposition is understood from the marketing manager level up to the CMO and CTO.
• Act as a trusted advisor to your clients, staying ahead of industry trends, competitor movements, and shifts in consumer behavior to provide proactive strategic guidance.

Enterprise Account Director, Retail

Content Marketing Manager

• Support the creation of diverse content types, including reports, event experiences, social, website, video, and support materials for integrated campaigns.
• Serve with an editorial lens for our content pipeline, ensuring your assets are relevant for the market, technically accurate, and aligned with the Bazaarvoice brand voice and client-centric focus.
• Help ensure that messaging is consistent and optimized for the unique requirements of each platform across social, web, and events.
• Assist in the preparation of presentation materials and supporting collateral for industry events, ensuring our brand narrative remains cohesive and impactful.
• Partner with the content team to help execute the content calendar, assisting with the briefing process and managing timelines for recurring projects.
• Assist in tracking content performance metrics, using these insights to help refine our approach and ensure our content continues to drive engagement.

Content Marketing, Communication Specialist

Account Manager

• Coordinate with Account Managers, Senior Account Managers, Sales & Customer Success for account planning and support
• Define and execute strategies that inspire clients and Influenster Community, Members
• Suggest product offerings & services that maximize client engagement & campaign success
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Cross-functionally collaborate with delivery teams to meet timelines and ensure campaign success.

Associate Account Manager

• Lead the Digital Client Success team in Bengaluru
• Oversee 5-6 Digital Client Success Managers (CSMs)
• Create and implement strategies for client retention and satisfaction
• Conduct proactive client outreach to encourage best practices
• Develop reports and metrics for team performance
• Foster growth and development of team members

Manager, Digital Client Success

Sales Development Rep

• Responsible for positioning the company’s products and/or services via telephone and text channels, with well-qualified leads and target prospects.
• Generates prospective customers through cold calling and qualifies leads.
• Manages the handover of qualified leads to the Field and/or Inside Sales team for close.
• Mails marketing/sales literature to prospective clients, keeps up-to-date knowledge of the industry as well as competitive posture of the company, and enhances awareness in the targeted business community of the company and its products/services.
• Prepares activity and forecast reports.
• Assess a company's needs and cater the outreach to each prospect specifically.
• Find alternative ways to break into a company and continually drive momentum.

Sales Development Representative – French Speaking

• Read and apply codes to large quantities of user generated content that is posted to client websites.
• Process and code customer product reviews, questions, images, videos and general comments according to client guidelines.
• Collaborate with team members to ensure the accuracy and quality of content moderation.
• Meet quality and speed benchmarks to fulfill client needs efficiently.

Content Moderation Analyst

Recruitment

• Partner with managers to understand hiring needs and develop talent strategies
• Manage a high-volume portfolio of Technical Support Engineers and other roles
• Attract, engage, and hire top talent using active and passive sourcing techniques
• Create structured hiring processes ensuring a top-notch candidate experience
• Use data-driven insights to refine recruitment strategies
• Collaborate with the wider People & Talent organization

Talent Acquisition Partner

Digital Marketing

• Act as the primary lead for WordPress page updates and campaign landing pages.
• You’ll manage the day-to-day now while assisting in the content auditing and migration tasks for the new site.
• Execute the experimentation roadmap. You will use tools to run A/B tests and personalization plays to squeeze more value out of every drop of traffic.
• Analyze our main personas to ensure they are being served the right content at the right time. You’ll be obsessed with the next best action for every visitor.
• Partner with our SEO Manager and agency partners to implement technical SEO recommendations and ensure we maintain organic authority during our site transition.
• Act as the power-user for our marketing stack (Qualified, Marketo, Salesforce, Google Analytics), ensuring web activity is tracked, attributed, and driving the sales funnel.
• Build and optimize high-converting landing pages for marketing programs, ensuring they meet brand standards and SEO best practices.
• Manage the web request queue (Asana), collaborating with Content, Creative, and Product Marketing teams to bring briefs to life.
• Proactively identify pages with high bounce rates or low conversion and launch tests to improve performance.
• Liaison with Marketing Ops to ensure all new site content is correctly tagged and flowing into our automation programs.
• Maintain site integrity by monitoring for broken links, SEO health, and outdated assets using tools like Moz and Google Search Console.
• Manage the translation workflow for our global sites, ensuring a consistent experience across different languages and regions.