Bazaarvoice

Director

• Establish and lead the Customer Health CoE as the global owner of customer health strategy, frameworks, and standards.
• Define a clear, shared global definition of customer health and ensure consistent adoption across regions, segments, and teams.
• Create governance models, operating rhythms, and success metrics that scale globally.
• Lead global customer journey mapping to identify universal moments that matter as well as region and segment specific friction points.
• Own the global VoC strategy, ensuring feedback is captured consistently across geographies and synthesized into a clear enterprise view.
• Deliver executive-ready insights that highlight global trends, regional risks, segment risks and strategic opportunities.
• Build and maintain globally consistent customer health and risk management resources.

Director, Customer Health – Center of Excellence

Financial Planning and Analysis

• Lead internal projects, partner with IT as the subject matter expert and lead tester, drive operational efficiencies.
• Collaborate closely with Business Analysts and Program Directors from IT on development projects.
• Manage the roll-up of Finance Operations OKRs and support the CFO’s reporting on company-wide initiatives.
• Facilitate Quarterly Business Reviews (QBRs), highlighting achievements and demonstrating a mindset of continuous improvement.
• Build and maintain comprehensive project plans, status dashboards, and data-driven reports to keep stakeholders informed.

Finance Operations Lead

Solutions Engineer

• Lead discovery and technical presentations for key accounts and complex deals
• Define, pilot, and launch new demo standards and technical processes
• Act as a bridge between Engineering and the Go-To-Market (GTM) team
• Lead department-wide initiatives to refine competitive intelligence
• Mentor junior team members and assist the Manager in the "Exceptional Coaching" mission

Senior Solutions Consultant

• Manage the hand-off from Deal Desk to Accounts Receivable and Provisioning, ensuring contracts are accurately reflected in NetSuite (ERP) and flow seamlessly into downstream records (billing, revenue recognition, and Certinia, the Services delivery system)
• Act as the primary point of contact for the team to resolve escalations on complex deals. In addition to team leadership, this role maintains individual contributor responsibilities and is expected to provide direct hands-on support and coverage during peak volumes or extenuating circumstances.
• Drive the team toward successful period-end closes. This role requires flexibility for extended hours and occasional Saturday work during month-end and quarter-end cycles to ensure accuracy and deadline adherence.
• Coordinate, review, and deliver ad hoc reporting requests from leadership. You must be comfortable prepping and manipulating this data yourself when necessary.
• Partner with Sales and Services to resolve billing or booking discrepancies and Collaborate with Business Technology to optimize and test systems (NetSuite and order management integrations from Salesforce)
• Own and enforce the company Bookings Policy across SaaS, Professional Services, and Sampling lines of business. This includes performing a critical monthly analysis to ensure product values are appropriately allocated between these lines for accurate financial reporting.
• Oversee the transition and ongoing management of the ARR data cube-the Company’s source of truth for product and customer bookings and retention rates-from
• Performance Management: Manage a global team of 9, setting clear KPIs while maintaining a culture of accountability and professional growth.
• Regularly communicate bookings results, policy updates, and operational hurdles to the CFO and senior leadership.
• Actively mentor team members, focusing on their professional development and ensuring the offshore team is fully integrated into our workflows

Manager, Finance Operations

Account Manager

• Coordinate with Account Managers, Senior Account Managers, Sales & Customer Success for account planning and support
• Define and execute strategies that inspire clients and Influenster Community, Members
• Suggest product offerings & services that maximize client engagement & campaign success
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Cross-functionally collaborate with delivery teams to meet timelines and ensure campaign success

Marketing

• Co-develop holistic ABM strategy with Field Marketing and Sales, grounded in priority accounts and buying groups, regional GTM moments (events, deal acceleration, expansion).
• Own digital ABM strategy - which digital ABM plays to run, when, and why, based on sales reality
• Manage ABM budget, ensuring optimal ROI across regions, segments, programs.
• Build, measure, and manage multi-channel digital ABM programs (including account-based paid media, web personalization, and direct mail orchestration) to drive engagement within priority accounts.
• Develop sales plays and outreach sequences that mirror digital engagement, ensuring a seamless hand-off between marketing signals and sales action
• Partner with Global Campaigns to align ABM plays to global narratives.
• Partner with Customer Marketing on strategic expansion and advocacy moments.
• Provide clear timelines, audience readiness, and play recommendations.
• Participate in regional planning and account reviews as a partner.
• Translate intent data into actionable Sales Alerts and playbooks.
• Work in lock-step with inside sales to connect digital engagement to human follow-up.
• Partner with content and design teams to brief and adapt high-intent assets for specific account segments and buying stages.
• Own global ABM insights and performance, including account and buying group engagement, pipeline influence and acceleration.
• Share insights regularly with Field, Campaigns, and Customer teams.
• Continuously optimize based on performance and feedback

Global Account-Based Marketing Manager

Customer Success Manager

• Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
• Observe and track trends across portfolio analytics to recommend best practices.
• Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
• Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
• Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice.
• Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes.
• Promote new feature adoption to enhance client satisfaction and program performance.
• Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts.

Client Success Manager

Sales

• Manage a team of skilled enterprise sellers to create demand, generate pipeline, manage territories, and negotiate complex agreements.
• Sell software solutions to exec level stakeholders, navigating complex sales cycles, building consensus across teams and successfully driving sales processes to close.
• Be able to manage dynamic forecast models of sales projections and actuals, monthly.
• Provide field facing feedback to internal cross functional stakeholders, be an excellent team player with demand marketing and presales resources.
• Identify and build opportunities to grow your team's business and apply a strategic, detail-oriented approach to your sales process.
• Take a modern approach to demand generation and outreach tactics.

Divisional Vice President – North America Enterprise Sales

Account Executive

• As an Associate Account Director, your core mission is to enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes.
• Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.
• Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise customers.
• Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.
• Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.
• Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.

Associate Account Director, Enterprise

Influencer Marketing

• Use Bazaarvoice tools to find and manage nano to macro creators across platforms like Instagram, TikTok, YouTube.
• Coach creators through content creation and approval processes.
• Lead meetings with brand partners to align on campaign objectives, deliverables, and results.
• Work with teams across sales, legal, finance, and client services to support campaign planning, budgets, logistics, and reporting.
• Partner with product, engineering, and product marketing teams to provide the voice of the customer and improve our products to meet the needs of the rapidly evolving creator marketing industry.

Influencer Marketing Manager

Product Marketing

• Define and execute GTM strategy for Bazaarvoice Ratings & Reviews releases, including launch positioning, messaging, internal and external enablement/comms, and ongoing adoption motions across different business sizes, personas, industries and geographies.
• Build compelling narratives that clearly differentiate Bazaarvoice as the premium offering in the ratings and reviews space.
• Lead product launches and feature releases with cross-functional partners across Product, Sales, CS, and Enablement, delivering key assets, messaging, and training.
• Create competitive positioning and de-positioning with research-backed insights and strategic clarity; guide internal teams on how to win.
• Collaborate with Sales, Client Success, and Enablement teams to equip the field with the tools they need to confidently sell, support, and upsell our Ratings & Reviews offering.
• Gather market intelligence and voice of the customer to inform roadmap prioritization and guide product-market fit.
• Create clear, compelling sales and marketing collateral, from one-sheets and web copy to playbooks and pitch decks.
• Serve as a strategic partner to Product Management, influencing roadmap decisions with market context and go-to-market requirements.